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Employees’ Perceptions of CSR, Work Engagement, and Organizational Citizenship Behavior: The Mediating Effects of Organizational Justice

Author

Listed:
  • Tahir Farid

    (Department of Applied Psychology & Behavioral Science, Zhejiang University, 866 Yuhangtang Road, Hangzhou 310058, Zhejiang, China)

  • Sadaf Iqbal

    (Department of Applied Psychology & Behavioral Science, Zhejiang University, 866 Yuhangtang Road, Hangzhou 310058, Zhejiang, China)

  • Jianhong Ma

    (Department of Applied Psychology & Behavioral Science, Zhejiang University, 866 Yuhangtang Road, Hangzhou 310058, Zhejiang, China)

  • Sandra Castro-González

    (Department of Business Organization and Commercialisation, Universidade de Santiago de Compostela, School of Business Administration, Lugo 27002, Spain)

  • Amira Khattak

    (Department of Marketing, Prince Sultan University, P.O. Box 66833, Riyadh 11586, Saudi Arabia)

  • Muhammad Khalil Khan

    (College of Media and International Culture, Zhejiang University, 866 Yuhangtang Road, Hangzhou 310058, China)

Abstract

Corporate social responsibility (CSR) at the individual level has emerged as an important field of research. However, a more comprehensive understanding of how CSR affects employee work engagement and organizational citizenship behavior (OCB) is still lacking. Based on social exchange theory, we examine the effects of employees’ perceptions of CSR on OCB and work engagement as well as the mediating mechanism of distributive and procedural justice, based on data collected from 350 employees working in the banking sector of Pakistan. Our study suggests that employees’ perceptions of CSR positively predict OCB and work engagement, and that work engagement is positively related to OCB. Both distributive and procedural justice positively mediate the effects of employees’ perceptions of CSR on OCB and work engagement.

Suggested Citation

  • Tahir Farid & Sadaf Iqbal & Jianhong Ma & Sandra Castro-González & Amira Khattak & Muhammad Khalil Khan, 2019. "Employees’ Perceptions of CSR, Work Engagement, and Organizational Citizenship Behavior: The Mediating Effects of Organizational Justice," IJERPH, MDPI, vol. 16(10), pages 1-16, May.
    • Handle: RePEc:gam:jijerp:v:16:y:2019:i:10:p:1731-:d:231721
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    References listed on IDEAS

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    3. Olukorede Adewole, 2024. "The need for social equality from emerging patterns in business and costs towards environmental sustainability in a new paradigm shift," International Journal of Corporate Social Responsibility, Springer, vol. 9(1), pages 1-28, December.
    4. Shilong Wei & Muhammad Safdar Sial & Ubaldo Comite & Phung Anh Thu & Daniel Badulescu & József Popp, 2021. "An Examination to Explain the Mechanism of Employees’ Environment-Specific Behavior through CSR and Work Engagement from the Perspective of Stewardship Theory," IJERPH, MDPI, vol. 18(17), pages 1-20, September.
    5. Yu Jia & Jinglu Yan & Tianyuan Liu & Jun Huang, 2019. "How Does Internal and External CSR Affect Employees’ Work Engagement? Exploring Multiple Mediation Mechanisms and Boundary Conditions," IJERPH, MDPI, vol. 16(14), pages 1-17, July.
    6. Audrin, Bertrand & Audrin, Catherine & Salamin, Xavier, 2024. "Digital skills at work – Conceptual development and empirical validation of a measurement scale," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    7. Sung-Hoon Ko & Yongjun Choi & Jongsung Kim & Hyun Chul Kang, 2023. "Employees’ Perceptions of Corporate Social Responsibility and Their Extra-Role Behaviors: A Psychological Mechanism," Sustainability, MDPI, vol. 15(18), pages 1-16, September.
    8. Kwang O. Park, 2020. "How CSV and CSR Affect Organizational Performance: A Productive Behavior Perspective," IJERPH, MDPI, vol. 17(7), pages 1-15, April.
    9. Nour LAKISS, 2022. "The Impact Of Corporate Social Responsibility On Employees’ Satisfaction: Evidence From Companies In Romania," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(2), pages 181-196, November.
    10. Naveed Ahmad & Miklas Scholz & Muhammad Zulqarnain Arshad & Syed Khuram Ali Jafri & Raja Irfan Sabir & Waris Ali Khan & Heesup Han, 2021. "The Inter-Relation of Corporate Social Responsibility at Employee Level, Servant Leadership, and Innovative Work Behavior in the Time of Crisis from the Healthcare Sector of Pakistan," IJERPH, MDPI, vol. 18(9), pages 1-16, April.
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