IDEAS home Printed from https://ideas.repec.org/a/gam/jadmsc/v13y2023i7p164-d1192200.html
   My bibliography  Save this article

Rebuilding the Workplace in the Post-Pandemic Age through Human Capital Development Programs: A Moderated Mediation Model

Author

Listed:
  • Najib Bouzakhem

    (Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon)

  • Panteha Farmanesh

    (Department of Business Management, Girne American University, North Cyprus, Kyrenia 99300, Turkey)

  • Pouya Zargar

    (Department of Business Management, Girne American University, North Cyprus, Kyrenia 99300, Turkey)

  • Muhieddine Ramadan

    (MBA Department, Lebanese International University, Beirut 1600, Lebanon)

  • Hala Baydoun

    (MBA Department, Lebanese International University, Beirut 1600, Lebanon)

  • Amira Daouk

    (Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon)

  • Ali Mouazen

    (Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon)

Abstract

Because of the COVID-19 pandemic, the world has experienced major technological and procedural changes that will continue in the post-pandemic age. For this reason, firms are expected to learn from such an unprecedented experience and ensure that the managerial and workforce practices in the post-pandemic period are directed toward rebuilding and reinventing the workplace. Within the scope of the research topic: “Diversity, Innovations, and Entrepreneurship in Post-crisis Periods”, this study accentuates the positive impact of human capital development programs in enhancing employee performance. Moreover, the roles of resilience, empowerment, and mimetic isomorphism are analyzed to better enable firms to learn from their past experience and develop practices that fit the agile environment. A questionnaire was administered targeting 370 employees in 12 SMEs in Lebanon. A conditional analysis was used to test the hypotheses through SPSS, PROCESS. The results of this study showed that the deployment of developmental programs is deemed indispensable for enhancing the performance of SME employees and helping them overcome the challenges posed by the pandemic through empowerment and resilience. This study can be useful for academics who might benefit from its theoretical implications and prospective directions for future analyses. Moreover, its results can also be helpful for practitioners, specifically managers of SMEs who are seeking to reinvent their workplace in a responsive way in the post-pandemic age.

Suggested Citation

  • Najib Bouzakhem & Panteha Farmanesh & Pouya Zargar & Muhieddine Ramadan & Hala Baydoun & Amira Daouk & Ali Mouazen, 2023. "Rebuilding the Workplace in the Post-Pandemic Age through Human Capital Development Programs: A Moderated Mediation Model," Administrative Sciences, MDPI, vol. 13(7), pages 1-19, July.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:7:p:164-:d:1192200
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-3387/13/7/164/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-3387/13/7/164/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kevin Carillo & Gaëlle Cachat-Rosset & Josianne Marsan & Tania Saba & Alain Klarsfeld, 2021. "Adjusting to epidemic-induced telework: empirical insights from teleworkers in France," European Journal of Information Systems, Taylor & Francis Journals, vol. 30(1), pages 69-88, January.
    2. Elias Hadjielias & Michael Christofi & Shlomo Tarba, 2022. "Contextualizing small business resilience during the COVID-19 pandemic: evidence from small business owner-managers," Small Business Economics, Springer, vol. 59(4), pages 1351-1380, December.
    3. Alexander Nieuwborg & Suzanne Hiemstra-van Mastrigt & Marijke Melles & Jan Zekveld & Sicco Santema, 2023. "A Categorization of Resilience: A Scoping Review," Administrative Sciences, MDPI, vol. 13(4), pages 1-15, March.
    4. Julian Gould-Williams & Fiona Davies, 2005. "Using social exchange theory to predict the effects of hrm practice on employee outcomes," Public Management Review, Taylor & Francis Journals, vol. 7(1), pages 1-24, March.
    5. Tatiana Freze & Artem Korneev & Raisa Krayneva & Tatiana Oruch & Wadim Kandalov & Wadim Strielkowski, 2023. "Business Leadership and Corporate Social Responsibility in the Post-COVID Era," Economies, MDPI, vol. 11(3), pages 1-16, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jentjens, Sabine & Cherbib, Jihène, 2023. "Trust me if you can – Do trust propensities in granting working-from-home arrangements change during times of exogenous shocks?," Journal of Business Research, Elsevier, vol. 161(C).
    2. Larisa Gorina & Marina Gordova & Irina Khristoforova & Lyudmila Sundeeva & Wadim Strielkowski, 2023. "Sustainable Education and Digitalization through the Prism of the COVID-19 Pandemic," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
    3. Sally Sambrook & Delia Wainwright, 2010. "The Psychological Contract: Who's Contracting with Whom? Towards a Conceptual Model," Working Papers 10013, Bangor Business School, Prifysgol Bangor University (Cymru / Wales).
    4. Daniele Binci, 2013. "L?equilibrio organizzativo attraverso il clima. L?evidenza empirica di un ente locale," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2013(1), pages 65-97.
    5. Abd Al-Aziz Al-refaei & Hairuddin Bin Mohd Ali & Ali Ahmed Ateeq & Mohammed Alzoraiki, 2023. "An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment," Sustainability, MDPI, vol. 15(10), pages 1-22, May.
    6. Amelia Manuti & Maria Luisa Giancaspro & Monica Molino & Emanuela Ingusci & Vincenzo Russo & Fulvio Signore & Margherita Zito & Claudio Giovanni Cortese, 2020. "“Everything Will Be Fine”: A Study on the Relationship between Employees’ Perception of Sustainable HRM Practices and Positive Organizational Behavior during COVID19," Sustainability, MDPI, vol. 12(23), pages 1-17, December.
    7. Dr. Edwinah, Amah & Dr. Joy Adanma Mekuri-Ndimele, 2021. "Inclusive Human Resource Management (IHRM) and Innovative Work Behaviour in Telecommunication Industry in Rivers State," Noble International Journal of Business and Management Research, Noble Academic Publsiher, vol. 5(2), pages 46-54, February.
    8. Cyrine Ben-Hafaïedh & Mirela Xheneti & Pekka Stenholm & Robert Blackburn & Friederike Welter & David Urbano, 2024. "The interplay of context and entrepreneurship: the new frontier for contextualisation research," Small Business Economics, Springer, vol. 62(2), pages 571-582, February.
    9. Bürgel, Tobias R. & Hiebl, Martin R.W. & Pielsticker, David I., 2023. "Digitalization and entrepreneurial firms' resilience to pandemic crises: Evidence from COVID-19 and the German Mittelstand," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    10. Georgiou, Thoukis & Papasolomou, Ioanna & Vrontis, Demetris & Thrassou, Alkis, 2023. "Market-oriented succession effectiveness in family business – Case-based evidence from Cyprus family-owned wine business," Journal of Business Research, Elsevier, vol. 165(C).
    11. Alfes, Kerstin & Shantz, Amanda & Truss, Catherine & Soane, Emma, 2013. "The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model," LSE Research Online Documents on Economics 42345, London School of Economics and Political Science, LSE Library.
    12. Tomej, Kristof & Bilynets, Iana & Koval, Oleksandr, 2023. "Tourism business resilience in the time of war," Annals of Tourism Research, Elsevier, vol. 99(C).
    13. Christopher J. Boudreaux & Anand Jha & Monica Escaleras, 2023. "Natural disasters, entrepreneurship activity, and the moderating role of country governance," Small Business Economics, Springer, vol. 60(4), pages 1483-1508, April.
    14. Nejib Ben moussa, 2018. "The contribution of job satisfaction, organizational climate and employee commitment on management innovation in Tunisian SMEs: The effect of the post-revolution environment," Economics Bulletin, AccessEcon, vol. 38(4), pages 2167-2183.
    15. Gagan Deep Sharma & Sascha Kraus & Amogh Talan & Mrinalini Srivastava & Christina Theodoraki, 2024. "Navigating the storm: the SME way of tackling the pandemic crisis," Small Business Economics, Springer, vol. 63(1), pages 221-241, June.
    16. Ikenna Franklin EZE & Thobekani LOSE, 2023. "Consequences Of Failure And Challenges Of Small Business In South Africa: A Theoretical Review," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(3), pages 18-32, September.
    17. Michael White & Alex Bryson, 2018. "HPWS in the Public Sector: Are There Mutual Gains?," DoQSS Working Papers 18-10, Quantitative Social Science - UCL Social Research Institute, University College London.
    18. Naveed Anwer & Farooq Ahmad & Maqsood Ahmad & Saqib Jamil, 2021. "Review On Leader Member Exchange (Lmx), Perceived Hrm Practices And Work Behaviors: A Nexus For Performance €“ Addressing The Missing Links In The Context Of Developing World," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 10(3), pages 216-225.
    19. Liu, Taoxiong & Zhou, Bihua, 2011. "Commitment and optimal incentive," MPRA Paper 35550, University Library of Munich, Germany, revised 20 Dec 2011.
    20. Xin Deng, 2018. "Embedding ‘familiness’ in HRM practices to retain a new generation of migrant workers in China," Asia Pacific Business Review, Taylor & Francis Journals, vol. 24(4), pages 561-577, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jadmsc:v:13:y:2023:i:7:p:164-:d:1192200. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.