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Supply Chain Management Practices: Impediments to Service Delivery in the Department of Justice and Constitutional Development

Author

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  • Sanjay SINGH

    (Management College of Southern Africa (MANCOSA), South Africa)

  • Shamila SINGH

    (Management College of Southern Africa (MANCOSA), South Africa)

Abstract

This article articulates the challenges of the supply chain management practices impeding service delivery within the Department of Justice and Constitutional Development (DoJ and CD). The objectives of the study determines the nature and extent to which the SCM policy, procedures and practices are implemented in the DoJ and CD; the challenges in the supply chain management processes impeding service delivery; the impact of the SCM challenges regarding service delivery; and to recommend appropriate SCM practices that can be adopted and implemented in order to enhance the value chain and improve the service delivery constituent accordingly. The research methodology was a quantitative approach and a random sample of 132 questionnaires were distributed and the data was analysed using inferential statistics. The key research findings revealed that the department does not have a fully capacitated and competent team to perform all aspects of SCM that added value to their respective business units. The article concludes with recommendations made for Supply Chain Management practices and key strategic interventions for consideration and implementation within the department, which include Human Resource Capacity and Skills, SCM Strategy, Procurement Planning, Customer Relationships and Information Sharing.

Suggested Citation

  • Sanjay SINGH & Shamila SINGH, 2019. "Supply Chain Management Practices: Impediments to Service Delivery in the Department of Justice and Constitutional Development," Expert Journal of Business and Management, Sprint Investify, vol. 7(2), pages 209-220.
    • Handle: RePEc:exp:bsness:v:7:y:2019:i:2:p:209-220
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    References listed on IDEAS

    as
    1. Hamed Taherdoost, 2017. "Determining Sample Size; How to Calculate Survey Sample Size," Post-Print hal-02557333, HAL.
    2. Intaher Marcus Ambe & Johanna A Badenhorst-Weiss, 2011. "Managing and Controlling Public Sector Supply Chains," Chapters, in: Pengzhong Li (ed.), Supply Chain Management, IntechOpen.
    3. Roberto Luis Hollmann & Luiz Felipe Scavarda & Antônio Márcio Tavares Thomé, 2015. "Collaborative planning, forecasting and replenishment: a literature review," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(7), pages 971-993, September.
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    Cited by:

    1. Mojaki Lawrence Moetapele & Chukwuere Joshua Ebere, 2021. "An evaluation of selected supply chain management elements in department of community safety and transport management in Mahikeng," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 12(3), pages 13-38, December.

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    More about this item

    JEL classification:

    • D80 - Microeconomics - - Information, Knowledge, and Uncertainty - - - General
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

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