IDEAS home Printed from https://ideas.repec.org/a/exp/bsness/v7y2019i2p209-220.html
   My bibliography  Save this article

Supply Chain Management Practices: Impediments to Service Delivery in the Department of Justice and Constitutional Development

Author

Listed:
  • Sanjay SINGH

    (Management College of Southern Africa (MANCOSA), South Africa)

  • Shamila SINGH

    (Management College of Southern Africa (MANCOSA), South Africa)

Abstract

This article articulates the challenges of the supply chain management practices impeding service delivery within the Department of Justice and Constitutional Development (DoJ and CD). The objectives of the study determines the nature and extent to which the SCM policy, procedures and practices are implemented in the DoJ and CD; the challenges in the supply chain management processes impeding service delivery; the impact of the SCM challenges regarding service delivery; and to recommend appropriate SCM practices that can be adopted and implemented in order to enhance the value chain and improve the service delivery constituent accordingly. The research methodology was a quantitative approach and a random sample of 132 questionnaires were distributed and the data was analysed using inferential statistics. The key research findings revealed that the department does not have a fully capacitated and competent team to perform all aspects of SCM that added value to their respective business units. The article concludes with recommendations made for Supply Chain Management practices and key strategic interventions for consideration and implementation within the department, which include Human Resource Capacity and Skills, SCM Strategy, Procurement Planning, Customer Relationships and Information Sharing.

Suggested Citation

  • Sanjay SINGH & Shamila SINGH, 2019. "Supply Chain Management Practices: Impediments to Service Delivery in the Department of Justice and Constitutional Development," Expert Journal of Business and Management, Sprint Investify, vol. 7(2), pages 209-220.
    • Handle: RePEc:exp:bsness:v:7:y:2019:i:2:p:209-220
    as

    Download full text from publisher

    File URL: http://business.expertjournals.com/ark:/16759/EJBM_713singh209-220.pdf
    Download Restriction: no
    File URL: http://business.expertjournals.com/23446781-713
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hamed Taherdoost, 2017. "Determining Sample Size; How to Calculate Survey Sample Size," Post-Print hal-02557333, HAL.
    2. Intaher Marcus Ambe & Johanna A Badenhorst-Weiss, 2011. "Managing and Controlling Public Sector Supply Chains," Chapters, in: Pengzhong Li (ed.), Supply Chain Management, IntechOpen.
    3. Roberto Luis Hollmann & Luiz Felipe Scavarda & Antônio Márcio Tavares Thomé, 2015. "Collaborative planning, forecasting and replenishment: a literature review," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(7), pages 971-993, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mojaki Lawrence Moetapele & Chukwuere Joshua Ebere, 2021. "An evaluation of selected supply chain management elements in department of community safety and transport management in Mahikeng," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 12(3), pages 13-38, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mai Mostafa Awad & Abd‘Elazez Hashem & Hend Mohamed Naguib, 2022. "The Impact of Lean Management Practices on Economic Sustainability in Services Sector," Sustainability, MDPI, vol. 14(15), pages 1-27, July.
    2. Geoffrey Rogito Nyamotal & Dionysious Kihika Kiambi & Kirema Nkanata Mburugu, 2024. "Influence of Democratic Leadership Style on the Performance of Agricultural Enterprises in Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(6), pages 2441-2453, June.
    3. Livelyn D. Argallon & Jaycee Rylle O. Loreño & Honey Jane C. Paham & Jovenil R. Bacatan, 2022. "Perceived Effects of Modular Distance Learning on the Students in Aumbay Elementary School," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(9), pages 496-506, September.
    4. Thomas Odongo Ololo & Dr. Mary Anyango Onditi & Dr. Benard Mwebi, 2024. "Influence of Principals’ Allocation of Teaching and Learning Resources on Learners’ Academic Performance in Kenya Certificate of Secondary Education in Kisii County, Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(3s), pages 975-1004, March.
    5. Godwin Uzochukwu Nosiri & Alwell Nteegah & Monday Robinson & Ijeoma Kalu, 2021. "Government Agricultural Support Projects: Implications on Job Creation in Rivers State," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(12), pages 165-173, December.
    6. Reema Bera & Bhargab Maitra, 2021. "Analyzing Prospective Owners’ Choice Decision towards Plug-in Hybrid Electric Vehicles in Urban India: A Stated Preference Discrete Choice Experiment," Sustainability, MDPI, vol. 13(14), pages 1-24, July.
    7. Hamed Taherdoost, 2019. "What Is the Best Response Scale for Survey and Questionnaire Design; Review of Different Lengths of Rating Scale / Attitude Scale / Likert Scale," Post-Print hal-02557308, HAL.
    8. Juliana Melo & Ana Isabel Ribeiro & Susana Aznar & Andreia Pizarro & Maria Paula Santos, 2021. "Urban Green Spaces, Greenness Exposure and Species Richness in Residential Environments and Relations with Physical Activity and BMI in Portuguese Adolescents," IJERPH, MDPI, vol. 18(12), pages 1-14, June.
    9. Majed Bin Othayman & Abdulrahim Meshari & John Mulyata & Yaw Debrah, 2021. "Challenges Experienced by Public Higher Education Institutions of Learning in the Implementation of Training and Development: A Case Study of Saudi Arabian Higher Education," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 10(2), pages 1-36, October.
    10. Sharma, Reema Bera & Majumdar, Bandhan Bandhu & Maitra, Bhargab, 2024. "Commuter and non-commuter preferences for plug-in hybrid electric vehicle: A case study of Delhi and Kolkata, India," Research in Transportation Economics, Elsevier, vol. 103(C).
    11. Hamed Taherdoost, 2019. "What Is the Best Response Scale for Survey and Questionnaire Design; Review of Different Lengths of Rating Scale / Attitude Scale / Likert Scale," Post-Print hal-03741841, HAL.
    12. Paul Okello Atieno, 2023. "Peace Initiatives in Resource Based Conflicts in Post-Colonial Kenya: A Case of Lower Nyando River Basin of Kisumu County, Kenya," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 10(1), pages 110-120, January.
    13. Mallikarjun Patil & Bandhan Bandhu Majumdar & Prasanta Kumar Sahu & Long T. Truong, 2021. "Evaluation of Prospective Users’ Choice Decision toward Electric Two-Wheelers Using a Stated Preference Survey: An Indian Perspective," Sustainability, MDPI, vol. 13(6), pages 1-22, March.
    14. Maksymilian Czeczotko & Hanna Górska-Warsewicz & Wacław Laskowski & Barbara Rostecka, 2021. "Towards Sustainable Private Labels in an Autonomous Community during COVID-19—Analysis of Consumer Behavior and Perception on the Example of Tenerife," Sustainability, MDPI, vol. 13(13), pages 1-22, July.
    15. Ali Özdemir & Biagio Simonetti & Roberto Jannelli, 2015. "Determining critical success factors related to the effect of supply chain integration and competition capabilities on business performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(4), pages 1621-1632, July.
    16. Marazi, Naveed Farooz & Majumdar, Bandhan Bandhu & Sahu, Prasanta K. & Potoglou, Dimitris, 2022. "Congestion pricing acceptability among commuters: An Indian perspective," Research in Transportation Economics, Elsevier, vol. 95(C).
    17. Sajjad Alam & Zhang Jianhua & Jafar Hussain & Muhammad Usman Shahzad & Ahmad Ali, 2024. "The Inclusive Analysis of Green Technology Implementation Effect on Employee Knowledge, Health, Job Opportunities in the Production Houses," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 273-291, March.
    18. Ray, Arghya & Bala, Pradip Kumar & Chakraborty, Shibashish & Dasgupta, Shilpee A., 2021. "Exploring the impact of different factors on brand equity and intention to take up online courses from e-Learning platforms," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    19. Noroozi, Sayeh & Wikner, Joakim, 2017. "Sales and operations planning in the process industry: A literature review," International Journal of Production Economics, Elsevier, vol. 188(C), pages 139-155.
    20. Guillermo Bermúdez-González & Ana M. Lucia-Casademunt & Laura Padilla-Angulo, 2024. "What can talent management do about involuntary remote working in the post-COVID-19 era? Spanish IT employees’ organizational commitment," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.

    More about this item

    JEL classification:

    • D80 - Microeconomics - - Information, Knowledge, and Uncertainty - - - General
    • D81 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Criteria for Decision-Making under Risk and Uncertainty
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:exp:bsness:v:7:y:2019:i:2:p:209-220. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Alin Opreana (email available below). General contact details of provider: https://business.expertjournals.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.