To Manage Societal Security in COVID-19: Operational Continuity of Fire Rescue Service in Disaster Conditions

Purpose: The research objective is the question “How to manage societal security in COVID-19 conditions from the perspective of operational continuity of fire rescue service?” Design/Methodology/Approach: In order to achieve the research objective, the qualitative method was used. The research materials was collected using the SWOT analysis. We involved 99 fire rescue experts in SWOT analysis to identify the continuity factors. Basing on 3731 elementary results, we unified them to the reference 40 (10 per each SWOT category). This gave us a background to formulate specific and general manners to ensure the security. The collected empirical data was processed using the methods of analysis, synthesis and comparison to form conclusions. Deductive and inductive inference methods enabled the presentation of a comprehensive approach to social safety management. Findings: Specific methods relate to SWOT results, risk specifications and service conditions. Particular attention should be paid to physical isolation, organizational flexibility, personal protective equipment, training and access to up-to-date information on the outbreak. The research results can be used in scientific works, as well as in expert opinions for the needs of public administration units, in particular for the improvement of the management process of fire protection units. Practical Implications: The study will positively influence the understanding of the needs of various participants in the safety management process, both in the current functioning of the organization and in crisis situations. Originality/ Value: The study is an opportunity to present a comprehensive approach to managing social security in the face of COVID-19 and future epidemics. It covers risk management, operational continuity, and the safety and well-being of firefighters. To the best of the authors' knowledge, this is the first study to present such an approach.