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The effect of human resource management control systems on the relationship between knowledge management strategy and firm performance

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  • Yao‐Sheng Liao

Abstract

Purpose - The aim of this study is to examine whether the relationship between knowledge management (KM) strategy and firm performance is contingent on human resource management (HRM) control systems. Design/methodology/approach - Surveys were collected in computer and peripheral equipment manufacturing industries in Taiwan. A total of 111 presidents returned usable questionnaires. Findings - When firms emphasize personalization strategy, the use of behavior control will enhance firm performance. In contrast, when firms emphasize codification strategy, the use of output control will make firm performance better. If personalization and codification strategy were emphasized simultaneously, firms would not use single HRM control system to better performance. Research limitations/implications - First, the use of a self‐rating performance measure may constitute a limitation of the study. Second, this study is confined to a limited scope of control system. Third, perhaps the most obvious limitation is inherent to the selected research methodology that the one‐time data resemble a snapshot. Finally, it is not known how the selection of industries and geographical areas affect this study's findings. Practical implications - Results from this study suggest that managers can leverage their best performance by matching the HRM control system to a particular KM strategy. Originality/value - This study contributes to the knowledge about the importance of HRM control for KM methods. The firm's HRM control systems can be expected to contribute significantly to KM‐performance. Understanding how an organization can use its control systems to support KM will help firms sustain their competitive advantage.

Suggested Citation

  • Yao‐Sheng Liao, 2011. "The effect of human resource management control systems on the relationship between knowledge management strategy and firm performance," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(5/6), pages 494-511, August.
    • Handle: RePEc:eme:ijmpps:v:32:y:2011:i:5/6:p:494-511
    DOI: 10.1108/01437721111158170
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    References listed on IDEAS

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    Cited by:

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    2. Pooja K. Singh & M. K. Rao, 2017. "HR Practices, Learning Culture and Human Capital: A Study on Indian Business and Professional Service Sector," Global Business Review, International Management Institute, vol. 18(3), pages 678-690, June.
    3. Marko Slavković & Verica Babić, 2013. "Knowledge Management, Innovativeness, And Organizational Performance: Evidence From Serbia," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 58(199), pages 85-108, October -.
    4. Hamdia Mudor, 2014. "Organizational Cultures, Knowledge Management, Organizational Effectiveness: The Relationship and Conceptual Framework," Proceedings of International Academic Conferences 0100248, International Institute of Social and Economic Sciences.
    5. Shu-Yuan Chen & Chih-Hsun Chuang & Shyh-jer Chen, 2018. "A conceptual review of human resource management research and practice in Taiwan with comparison to select economies in East Asia," Asia Pacific Journal of Management, Springer, vol. 35(1), pages 213-239, March.
    6. Zahid Shafait & Zhu Yuming & Natanya Meyer & Włodzimierz Sroka, 2021. "Emotional Intelligence, Knowledge Management Processes and Creative Performance: Modelling the Mediating Role of Self-Directed Learning in Higher Education," Sustainability, MDPI, vol. 13(5), pages 1-18, March.
    7. Ingi Runar Edvardsson & Susanne Durst, 2013. "Does Knowledge Management Deliver the Goods in SMEs?," Business and Management Research, Business and Management Research, Sciedu Press, vol. 2(2), pages 52-60, June.
    8. Haiyun Yu & Yanjie Shang & Nan Wang & Zhenzhong Ma, 2019. "The Mediating Effect of Decision Quality on Knowledge Management and Firm Performance for Chinese Entrepreneurs: An Empirical Study," Sustainability, MDPI, vol. 11(13), pages 1-15, July.
    9. Megnounif Abdellatif & Kherbouche Asma, 2019. "A New Model for the Impact of Knowledge Management on University Performance: Empirical Study Based on Student Opinions," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 1-52, September.
    10. Mahmoud M. Migdadi & Mohammed K. Abu Zaid & Mohammed Yousif & Ra’d Almestarihi & Khalil Al-Hyari, 2017. "An Empirical Examination of Knowledge Management Processes and Market Orientation, Innovation Capability, and Organisational Performance: Insights from Jordan," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(01), pages 1-32, March.

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