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Knowledge Management, Innovativeness, And Organizational Performance: Evidence From Serbia

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  • Marko Slavković
  • Verica Babić

Abstract

The importance of knowledge management and its contribution to organizational performance and innovativeness has been the subject of many studies and is increasingly gaining recognition worldwide. Our study analyses the impact of knowledge management on perceived organizational performance and innovativeness in the context of the Serbian economy. The results of the empirical research on leading Serbian firms demonstrates the direct and positive effect of knowledge management. The regression results show that knowledge management generally has a positive effect on organizational performance. Also, the results show that knowledge management is positively related to the different dimensions of organizational innovation (process innovation and administrative innovation). The mediating effects of process innovation and administrative innovation on the relationship between knowledge management and organizational performance are only partially supported.

Suggested Citation

  • Marko Slavković & Verica Babić, 2013. "Knowledge Management, Innovativeness, And Organizational Performance: Evidence From Serbia," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 58(199), pages 85-108, October -.
    • Handle: RePEc:beo:journl:v:58:y:2013:i:199:p:85-108
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    References listed on IDEAS

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    Cited by:

    1. Nancy Abdal Wahab Al-Qatawneh & Samiah Jaber Al-Tarawneh & Nour Abdel Wahab Al-Qatawneh & Raid Mohd Al-Adaileh, 2019. "The Impact of Knowledge Management Processes on Operational Performance as Mediated by IT Agility," International Review of Management and Marketing, Econjournals, vol. 9(1), pages 36-43.
    2. Nedeljković Ivana & Zlatanović Dejana & Marinković Veljko, 2022. "Effects of Customer Relationship Management on Organizational Performance," Economic Themes, Sciendo, vol. 60(2), pages 237-258, June.
    3. Domanović Violeta & Janjić Vesna, 2018. "Enterprise Efficiency Sources in the Contemporary Business Environment," Economic Themes, Sciendo, vol. 56(3), pages 321-334, September.
    4. Garima Mathur & Abhijeet Singh Chauhan, 2021. "Teacher Evaluation of Institutional Performance: Managing Cultural Knowledge Infrastructure in Knowledge Organisations," International Journal of Knowledge Management (IJKM), IGI Global, vol. 17(4), pages 1-16, October.
    5. Korayim, Diana & Chotia, Varun & Jain, Girish & Hassan, Sharfa & Paolone, Francesco, 2024. "How big data analytics can create competitive advantage in high-stake decision forecasting? The mediating role of organizational innovation," Technological Forecasting and Social Change, Elsevier, vol. 199(C).

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    More about this item

    Keywords

    knowledge creation; knowledge transfer; knowledge embedding; process innovation; administrative innovation; organizational performance.;
    All these keywords.

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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