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Security Measures as a Factor in the Competitiveness of Accommodation Facilities

Author

Listed:
  • Rafał Nagaj

    (Institute of Economics and Finance, University of Szczecin, 71-101 Szczecin, Poland)

  • Brigita Žuromskaitė

    (Faculty of Public Governance, Mykolas Romeris University, 08303 Vilnius, Lithuania)

Abstract

The main aim of this article was to assess whether the level of competitiveness of accommodation facilities results from the level of safety and security provided to consumers of these services, measured by the number of security measures applied in them. The authors’ task was to examine the level of concentration of security measures in the accommodation facilities and to assess whether the quality of services measured by the star-rating system provided a higher level of safety and security for customers of the accommodation facilities, measured by the number of security measures applied in them. It was decided to examine whether the level of concentration of security measures at the accommodation facilities was treated by these entities as a factor of their competitiveness. Two locations in Central and Eastern Europe, one in Poland and one in Lithuania, were analyzed. The article calculated the frequency of these measures at the accommodation facilities by type of facility (according to the star-rating system) and type of security measure (as a weighted average) and their concentration using the Herfindahl–Hirscham Index. The results showed that the higher the quality of services provided (more stars), the higher the level of safety and security is ensured. It was also found that a higher level of security was not reflected in the prices of accommodation services.

Suggested Citation

  • Rafał Nagaj & Brigita Žuromskaitė, 2020. "Security Measures as a Factor in the Competitiveness of Accommodation Facilities," JRFM, MDPI, vol. 13(5), pages 1-16, May.
    • Handle: RePEc:gam:jjrfmx:v:13:y:2020:i:5:p:99-:d:359939
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    References listed on IDEAS

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    Cited by:

    1. Rafał Nagaj & Brigita Žuromskaitė, 2021. "Tourism in the Era of Covid-19 and Its Impact on the Environment," Energies, MDPI, vol. 14(7), pages 1-18, April.
    2. Tiwari, Veenus & Mishra, Abhishek, 2023. "The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).

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