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Exploring information privacy regulation, risks, trust, and behavior

Author

Listed:
  • Caroline Lancelot Miltgen

    (Audencia Recherche - Audencia Business School)

  • H. Jeff Smith

    (MU - Miami University [Ohio])

Abstract

Over the past few decades, governments worldwide have grappled with their approaches to regulating issues associated with information privacy. However, research into individuals' perceptions of regulatory protections and the relationships between those perceptions and behavioral choices has been sparse. In this study, we develop and test a model that considers relationships between an antecedent variable (regulatory knowledge); a mediating structure that encompasses perceived privacy regulatory protection, trust, and privacy risk concerns; two outcome variables (protection behavior and regulatory preferences); and direct and moderating effects associated with perceived rewards. Using a sample of young UK consumers that we collected in cooperation with the European Commission, we find strong support for our overall model and for most of our hypotheses. We discuss implications for research, managerial practice, and regulation.

Suggested Citation

  • Caroline Lancelot Miltgen & H. Jeff Smith, 2015. "Exploring information privacy regulation, risks, trust, and behavior," Post-Print hal-01183703, HAL.
    • Handle: RePEc:hal:journl:hal-01183703
    DOI: 10.1016/j.im.2015.06.006
    Note: View the original document on HAL open archive server: https://audencia.hal.science/hal-01183703
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    Cited by:

    1. Ioannou, Athina & Tussyadiah, Iis, 2021. "Privacy and surveillance attitudes during health crises: Acceptance of surveillance and privacy protection behaviours," Technology in Society, Elsevier, vol. 67(C).
    2. Jiang, Guoyin & Yang, Wanqiang, 2023. "Signal effect of government regulations on ride-hailing drivers’ intention to mobile-based transportation platform governance: Evidence from China," Transport Policy, Elsevier, vol. 139(C), pages 63-78.
    3. Laura Lucia-Palacios & Victoria Bordonoba-Juste & Raúl Pérez-López, 2021. "Consumer-to-consumer reselling adoption among European countries: differences between old and young millennials," Service Business, Springer;Pan-Pacific Business Association, vol. 15(2), pages 253-279, June.
    4. DeFranco, Agnes & Morosan, Cristian, 2017. "Coping with the risk of internet connectivity in hotels: Perspectives from American consumers traveling internationally," Tourism Management, Elsevier, vol. 61(C), pages 380-393.
    5. Hasan, Rajibul & Shams, Riad & Rahman, Mizan, 2021. "Consumer trust and perceived risk for voice-controlled artificial intelligence: The case of Siri," Journal of Business Research, Elsevier, vol. 131(C), pages 591-597.
    6. Martin, Kelly D. & Kim, Jisu J. & Palmatier, Robert W. & Steinhoff, Lena & Stewart, David W. & Walker, Beth A. & Wang, Yonggui & Weaven, Scott K., 2020. "Data Privacy in Retail," Journal of Retailing, Elsevier, vol. 96(4), pages 474-489.
    7. Grace Fox & Tabitha L. James, 2021. "Toward an Understanding of the Antecedents to Health Information Privacy Concern: A Mixed Methods Study," Information Systems Frontiers, Springer, vol. 23(6), pages 1537-1562, December.
    8. Krishen, Anjala S. & Raschke, Robyn L. & Close, Angeline G. & Kachroo, Pushkin, 2017. "A power-responsibility equilibrium framework for fairness: Understanding consumers' implicit privacy concerns for location-based services," Journal of Business Research, Elsevier, vol. 73(C), pages 20-29.
    9. Urbonavicius, Sigitas & Degutis, Mindaugas & Zimaitis, Ignas & Kaduskeviciute, Vaida & Skare, Vatroslav, 2021. "From social networking to willingness to disclose personal data when shopping online: Modelling in the context of social exchange theory," Journal of Business Research, Elsevier, vol. 136(C), pages 76-85.
    10. Mark Keil & Mary Culnan & Tamara Dinev & Heng Xu, 2019. "Data Governance, Consumer Privacy, and Project Status Reporting: Remembering H. Jeff Smith," Information Systems Frontiers, Springer, vol. 21(6), pages 1207-1212, December.
    11. Alraja, Mansour, 2022. "Frontline healthcare providers’ behavioural intention to Internet of Things (IoT)-enabled healthcare applications: A gender-based, cross-generational study," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    12. Wang, Yichuan & Herrando, Carolina, 2019. "Does privacy assurance on social commerce sites matter to millennials?," International Journal of Information Management, Elsevier, vol. 44(C), pages 164-177.

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