IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v55y2016icp310-321.html
   My bibliography  Save this article

Tourism crisis management: Can the Extended Parallel Process Model be used to understand crisis responses in the cruise industry?

Author

Listed:
  • Liu, Bingjie
  • Pennington-Gray, Lori
  • Krieger, Janice

Abstract

The purpose of this paper was to understand the effect of crisis communication on people's risk perception attitude, perceived safety, and cruise travel intentions. Specifically, this study was concerned with the emerging health issues of Norovirus outbreaks on cruise ships. A between-subjects experiment was conducted. Responses were collected from 169 participants after presenting them with different crisis communication messages. Drawing on the Extended Parallel Process Model, the findings revealed that perceived threat directly affected respondents' attitude towards the involved cruise line, while perceived efficacy moderated the relationship between perceived threat and perceived safety of cruising. Additionally, the results of this study indicated that perceived safety mediated the relationship between perceived threat and cruise travel intentions, and this mediating relationship was moderated by perceived efficacy. This study's findings suggest new theoretical approaches for understanding tourism crisis communication and recommend an audience-centered paradigm in communicating health crisis issues in tourism and travel.

Suggested Citation

  • Liu, Bingjie & Pennington-Gray, Lori & Krieger, Janice, 2016. "Tourism crisis management: Can the Extended Parallel Process Model be used to understand crisis responses in the cruise industry?," Tourism Management, Elsevier, vol. 55(C), pages 310-321.
    • Handle: RePEc:eee:touman:v:55:y:2016:i:c:p:310-321
    DOI: 10.1016/j.tourman.2016.02.021
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517716300309
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2016.02.021?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Dunia Rassy & Richard D. Smith, 2013. "The economic impact of H1N1 on Mexico's tourist and pork sectors," Health Economics, John Wiley & Sons, Ltd., vol. 22(7), pages 824-834, July.
    2. Liu, Bingjie & Pennington-Gray, Lori, 2015. "Bed bugs bite the hospitality industry? A framing analysis of bed bug news coverage," Tourism Management, Elsevier, vol. 48(C), pages 33-42.
    3. Quintal, Vanessa Ann & Lee, Julie Anne & Soutar, Geoffrey N., 2010. "Risk, uncertainty and the theory of planned behavior: A tourism example," Tourism Management, Elsevier, vol. 31(6), pages 797-805.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Li-Ying Lin & Chang-Ching Tsai & Jen-Yao Lee, 2022. "A Study on the Trends of the Global Cruise Tourism Industry, Sustainable Development, and the Impacts of the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(11), pages 1-28, June.
    2. Mele, Emanuele & Filieri, Raffaele & De Carlo, Manuela, 2023. "Pictures of a crisis. Destination marketing organizations’ Instagram communication before and during a global health crisis," Journal of Business Research, Elsevier, vol. 163(C).
    3. Celeste Vong & Paulo Rita & Nuno António, 2021. "Health-Related Crises in Tourism Destination Management: A Systematic Review," Sustainability, MDPI, vol. 13(24), pages 1-28, December.
    4. Suellen Tapsall & Geoffrey N Soutar & Wendy A Elliott & Tim Mazzarol & Jennifer Holland, 2022. "COVID-19’s impact on the perceived risk of ocean cruising: A best-worst scaling study of Australian consumers," Tourism Economics, , vol. 28(1), pages 248-271, February.
    5. Castaldo, Sandro & Ciacci, Andrea & Penco, Lara & Profumo, Giorgia, 2024. "Which trust layer better counterbalances the risk impact on travel intentions in a crisis scenario?," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    6. Hui Yan & Haixiang Wei & Min Wei, 2021. "Exploring Tourism Recovery in the Post-COVID-19 Period: An Evolutionary Game Theory Approach," Sustainability, MDPI, vol. 13(16), pages 1-21, August.
    7. Zakir Shah & Lu Wei & Usman Ghani, 2021. "The Use of Social Networking Sites and Pro-Environmental Behaviors: A Mediation and Moderation Model," IJERPH, MDPI, vol. 18(4), pages 1-21, February.
    8. Feng Xu & Xuejiao Lin & Shuaishuai Li & Wenxia Niu, 2018. "Is Southern Xinjiang Really Unsafe?," Sustainability, MDPI, vol. 10(12), pages 1-21, December.
    9. Simpson, Joseph J. & Simpson, Penny M. & Cruz-Milán, Oliver, 2016. "Attitude towards immigrants and security: Effects on destination-loyal tourists," Tourism Management, Elsevier, vol. 57(C), pages 373-386.
    10. Zobeidi, Tahereh & Komendantova, Nadejda & Yazdanpanah, Masoud, 2022. "Social media as a driver of the use of renewable energy: The perceptions of instagram users in Iran," Energy Policy, Elsevier, vol. 161(C).
    11. Siwarit Pongsakornrungsilp & Pimlapas Pongsakornrungsilp & Vikas Kumar & Bhuritt Maswongssa, 2021. "The Art of Survival: Tourism Businesses in Thailand Recovering from COVID-19 through Brand Management," Sustainability, MDPI, vol. 13(12), pages 1-17, June.
    12. Xiaojing Sheng & Seth C. Ketron & Yubing Wan, 2022. "Identifying consumer segments based on COVID‐19 pandemic perceptions and responses," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(1), pages 34-67, March.
    13. Shui-Lien Chen & Hsiang-Ting Hsu & Richard Chinomona, 2023. "How Tourists’ Perceived Risk Affects Behavioral Intention through Crisis Communication in the Post-COVID-19 Era," Mathematics, MDPI, vol. 11(4), pages 1-18, February.
    14. Sano, Kaede & Sano, Hiroki, 2019. "The effect of different crisis communication channels," Annals of Tourism Research, Elsevier, vol. 79(C).
    15. Josep Maria Espinet Rius & Ariadna Gassiot-Melian, 2022. "Has COVID-19 had an impact on prices? The case of the cruise industry," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 21(5), pages 538-552, October.
    16. Takumi Tagashira, 2023. "Signal effect of a targeted travel subsidy on consumer behavior during the coronavirus disease 2019 pandemic," Marketing Letters, Springer, vol. 34(3), pages 483-496, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Simpson, Joseph J. & Simpson, Penny M. & Cruz-Milán, Oliver, 2016. "Attitude towards immigrants and security: Effects on destination-loyal tourists," Tourism Management, Elsevier, vol. 57(C), pages 373-386.
    2. Bo-Kyeong Kim & Kyoung-Ok Kim, 2020. "Relationship between Viewing Motivation, Presence, Viewing Satisfaction, and Attitude toward Tourism Destinations Based on TV Travel Reality Variety Programs," Sustainability, MDPI, vol. 12(11), pages 1-13, June.
    3. NaHyun Lee & Bong-Seok Kim, 2023. "Differences of Host Country-Destination Image Assessment for International Students According to Risk Perception in COVID-19 Tourism," SAGE Open, , vol. 13(3), pages 21582440231, July.
    4. Emmanuel Apergis & Nicholas Apergis, 2021. "The impact of COVID-19 on economic growth: evidence from a Bayesian Panel Vector Autoregressive (BPVAR) model," Applied Economics, Taylor & Francis Journals, vol. 53(58), pages 6739-6751, December.
    5. Jennifer Heiny & Icek Ajzen & Ingrid-Ute Leonhäuser & Peter Schmidt, 2019. "Intentions to Enhance Tourism in Private Households: Explanation and Mediated Effects of Entrepreneurial Experience," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 5(2), pages 128-148, July.
    6. Peng Shi & Frank Vanclay & Jin Yu, 2022. "Post-Resettlement Support Policies, Psychological Factors, and Farmers’ Homestead Exit Intention and Behavior," Land, MDPI, vol. 11(2), pages 1-22, February.
    7. María Redondo-Carretero & Carmen Camarero-Izquierdo & Ana Gutiérrez-Arranz & Javier Rodríguez-Pinto, 2017. "Language tourism destinations: a case study of motivations, perceived value and tourists’ expenditure," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 41(2), pages 155-172, May.
    8. Rahman Ummeh Habiba Faria Benteh & Zafar Muhammad Khubaib, 2020. "Factors Influencing Uber Adoption In Bangladesh And Pakistan," Open Economics, De Gruyter, vol. 3(1), pages 86-97, January.
    9. Yothin Jinjarak & Ilan Noy & Quy Ta, 2022. "Pandemics and Economic Growth: Evidence from the 1968 H3N2 Influenza," Economics of Disasters and Climate Change, Springer, vol. 6(1), pages 73-93, March.
    10. Hajibaba, Homa & Gretzel, Ulrike & Leisch, Friedrich & Dolnicar, Sara, 2015. "Crisis-resistant tourists," Annals of Tourism Research, Elsevier, vol. 53(C), pages 46-60.
    11. Eugene Song & Jae-Eun Lee & Seola Kwon, 2021. "Effect of Public Empathy with Infection-Control Guidelines on Infection-Prevention Attitudes and Behaviors: Based on the Case of COVID-19," IJERPH, MDPI, vol. 18(24), pages 1-18, December.
    12. Dębski Maciej & Borkowska-Niszczota Małgorzata & Andrzejczyk Robert, 2021. "Tourist Accommodation Establishments during the Pandemic – Consequences and Aid Report on a Survey among Polish Micro-enterprises Offering Accommodation Services," Journal of Intercultural Management, Sciendo, vol. 13(1), pages 1-25, March.
    13. Jun Hwan Kim & Hyun Cheol Lee, 2019. "Understanding the Repurchase Intention of Premium Economy Passengers Using an Extended Theory of Planned Behavior," Sustainability, MDPI, vol. 11(11), pages 1-19, June.
    14. Carolyn Chisadza & Matthew Clance & Rangan Gupta & Peter Wanke, 2022. "Uncertainty and tourism in Africa," Tourism Economics, , vol. 28(4), pages 964-978, June.
    15. Jenni Soo-Hee Lee & Jinsoo Hwang, 2022. "The Determinants of Visit Intention for Chinese Residents in the Michigan, United States: An Empirical Analysis Performed Through PLS-SEM," SAGE Open, , vol. 12(3), pages 21582440221, August.
    16. Miguel Orden-Mejía & Mauricio Carvache-Franco & Assumpció Huertas & Wilmer Carvache-Franco & Nathalie Landeta-Bejarano & Orly Carvache-Franco, 2022. "Post-COVID-19 Tourists’ Preferences, Attitudes and Travel Expectations: A Study in Guayaquil, Ecuador," IJERPH, MDPI, vol. 19(8), pages 1-17, April.
    17. Ilan Noy & Tomáš Uher, 2022. "Economic consequences of pre-COVID-19 epidemics: a literature review," Chapters, in: Mark Skidmore (ed.), Handbook on the Economics of Disasters, chapter 7, pages 117-133, Edward Elgar Publishing.
    18. Singh, Shivani & kesari, Khushi, 2023. "The Ustr Special Report 301: Analyzing Intellectual Property Disputes And Counterfeit Goods In Asian Countries (Working Paper, 2023)," OSF Preprints dy9bn, Center for Open Science.
    19. Amjad Masood & Junaid Ahmed & Inmaculada Martínez-Zarzoso, 2022. "Gravity of Covid-19," Economics Bulletin, AccessEcon, vol. 42(1), pages 60-68.
      • Masood, Amjad & Ahmed, Junaid & Martínez-Zarzoso, Inmaculada, 2021. "Gravity of Covid-19," MPRA Paper 109651, University Library of Munich, Germany.
    20. Omar, Nor Asiah & Nazri, Muhamad Azrin & Ali, Mohd Helmi & Alam, Syed Shah, 2021. "The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:55:y:2016:i:c:p:310-321. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.