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An overview of Internet-based surveys in hospitality and tourism journals

Author

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  • Hung, Kam
  • Law, Rob

Abstract

Survey research has reached an era when the Internet is commonly used as a research tool in different fields of study. Yet, the use of this method in tourism and hospitality research has not been fully explored. This study provides a state-of-the-art assessment of journal publications in the past ten years to reveal how the Internet has been incorporated into tourism and hospitality research. Various aspects of online research in tourism and hospitality are identified via reviewing relevant articles retrieved from the EBSCOhost.

Suggested Citation

  • Hung, Kam & Law, Rob, 2011. "An overview of Internet-based surveys in hospitality and tourism journals," Tourism Management, Elsevier, vol. 32(4), pages 717-724.
    • Handle: RePEc:eee:touman:v:32:y:2011:i:4:p:717-724
    DOI: 10.1016/j.tourman.2010.05.027
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    References listed on IDEAS

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    1. Couper, Mick P. & Kapteyn, Arie & Schonlau, Matthias & Winter, Joachim, 2007. "Noncoverage and nonresponse in an Internet survey," Munich Reprints in Economics 20093, University of Munich, Department of Economics.
    2. Braunsberger, Karin & Wybenga, Hans & Gates, Roger, 2007. "A comparison of reliability between telephone and web-based surveys," Journal of Business Research, Elsevier, vol. 60(7), pages 758-764, July.
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    Cited by:

    1. Lin, Zhibin & Filieri, Raffaele, 2015. "Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 81(C), pages 158-168.
    2. Bilynets, Iana & Cvelbar, Ljubica Knezevic & Dolnicar, Sara, 2020. "THE SHUTTLE BUS SURVEY Achieving higher response rates in (longitudinal) guest surveys," SocArXiv 9yanm, Center for Open Science.
    3. Concepción Foronda-Robles & Luis Galindo-Pérez-de-Azpillaga, 2016. "From initial dissemination to consolidated impact: the concept of crisis in the field of tourism," Scientometrics, Springer;Akadémiai Kiadó, vol. 109(1), pages 261-281, October.
    4. Zhang, Honglei & Yang, Yang & Zheng, Chunhui & Zhang, Jie, 2016. "Too dark to revisit? The role of past experiences and intrapersonal constraints," Tourism Management, Elsevier, vol. 54(C), pages 452-464.
    5. Koseoglu, Mehmet Ali & Rahimi, Roya & Okumus, Fevzi & Liu, Jingyan, 2016. "Bibliometric studies in tourism," Annals of Tourism Research, Elsevier, vol. 61(C), pages 180-198.
    6. Sánchez-Fernández, Raquel & Gallarza, Martina G. & Arteaga, Francisco, 2020. "Adding dynamicity to consumer value dimensions: An exploratory approach to intrinsic values and value outcomes in the hotel industry," MPRA Paper 123156, University Library of Munich, Germany.
    7. Ana B. Casado-Díaz & Leonor M. Pérez-Naranjo & Ricardo Sellers-Rubio, 2017. "Aggregate consumer ratings and booking intention: the role of brand image," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 543-562, September.
    8. Connell, Joanne & Page, Stephen J. & Meyer, Denny, 2015. "Visitor attractions and events: Responding to seasonality," Tourism Management, Elsevier, vol. 46(C), pages 283-298.
    9. TILEAGA Cosmin & OPRISAN Oana, 2018. "The Importance Of Selling Techniques In The Tourism Industry," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 70(2), pages 142-152, August.
    10. Salavati, Shahram & Hashim, Noor Hazarina, 2015. "Website adoption and performance by Iranian hotels," Tourism Management, Elsevier, vol. 46(C), pages 367-374.
    11. Mireia Ferri Sanz & Estrella Durá Ferrandis & Jorge Garcés Ferrer, 2019. "Service Quality Scales and Tourists with Special Needs: A Systematic Review," Sustainability, MDPI, vol. 11(14), pages 1-12, July.
    12. Tiziana Guzzo & Fernando Ferri & Patrizia Grifoni, 2022. "What Factors Make Online Travel Reviews Credible? The Consumers’ Credibility Perception-CONCEPT Model," Societies, MDPI, vol. 12(2), pages 1-16, March.
    13. Ayeh, Julian K. & Au, Norman & Law, Rob, 2013. "Predicting the intention to use consumer-generated media for travel planning," Tourism Management, Elsevier, vol. 35(C), pages 132-143.

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