IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v71y2022ics0160791x22002317.html
   My bibliography  Save this article

“Automotive repairs, data accessibility, and privacy and security challenges: A stakeholder analysis and proposed policy solutions”

Author

Listed:
  • Hemphill, Thomas A.
  • Longstreet, Phil
  • Banerjee, Syagnik

Abstract

This article focuses on how the automotive industry effectively manages the data accessibility issue for third-party vehicle repairs. First, the article reviews the key definitions and concepts that make up stakeholder theory and applies it to the automotive industry, and by employing a stakeholder synthesis approach, identifies primary and secondary stakeholders and their economic and political “stakes” in the issue. Second, it presents an analysis of the automotive industry's economic, legal/regulatory/ethical, and technical opportunities and challenges associated with data accessibility. Third, it offers a set of recommended business and public policy proposals useful in resolving the data accessibility issue necessary for the safe and effective repair of automobiles by both retail automotive dealers and independent automotive repair shops. Lastly, following a summary of business and public policy proposals, a discussion of broader applications of data accessibility, security, and privacy in the era of the Internet of Things concludes the article.

Suggested Citation

  • Hemphill, Thomas A. & Longstreet, Phil & Banerjee, Syagnik, 2022. "“Automotive repairs, data accessibility, and privacy and security challenges: A stakeholder analysis and proposed policy solutions”," Technology in Society, Elsevier, vol. 71(C).
  • Handle: RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002317
    DOI: 10.1016/j.techsoc.2022.102090
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X22002317
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.techsoc.2022.102090?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Goodpaster, Kenneth E., 1991. "Business Ethics and Stakeholder Analysis," Business Ethics Quarterly, Cambridge University Press, vol. 1(1), pages 53-73, January.
    2. Rangaswamy, Arvind & Moch, Nicole & Felten, Claudio & van Bruggen, Gerrit & Wieringa, Jaap E. & Wirtz, Jochen, 2020. "The Role of Marketing in Digital Business Platforms," Journal of Interactive Marketing, Elsevier, vol. 51(C), pages 72-90.
    3. Cheryl, Barr-Kumarakulasinghe & Ng, Boon-Kwee & Wong, Chan-Yuan, 2021. "Governing the progress of internet-of-things: Ambivalence in the quest of technology exploitation and user rights protection," Technology in Society, Elsevier, vol. 64(C).
    4. Raina, Ajay & Palaniswami, M., 2021. "The ownership challenge in the Internet of things world," Technology in Society, Elsevier, vol. 65(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pal, Debajyoti & Zhang, Xiangmin & Siyal, Saeed, 2021. "Prohibitive factors to the acceptance of Internet of Things (IoT) technology in society: A smart-home context using a resistive modelling approach," Technology in Society, Elsevier, vol. 66(C).
    2. Mariya Georgieva, 2020. "About the Corporate Social Responsibility Beyond the Framework of Charity," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, vol. 9(1), pages 35-44, April.
    3. Dominik M. Wielgos & Christian Homburg & Christina Kuehnl, 2021. "Digital business capability: its impact on firm and customer performance," Journal of the Academy of Marketing Science, Springer, vol. 49(4), pages 762-789, July.
    4. Pies, Ingo & Hielscher, Stefan & Beckmann, Markus, 2008. "Corporate citizenship as stakeholder management: An ordonomic approach to business ethics," Discussion Papers 2008-4, Martin Luther University of Halle-Wittenberg, Chair of Economic Ethics.
    5. Yusen Dong & Pengcheng Ma & Lanzhu Sun & Daniel Han Ming Chng, 2024. "Goodwill Hunting: Why and When Ultimate Controlling Owners Affect Their Firms’ Corporate Social Responsibility Performance," Journal of Business Ethics, Springer, vol. 193(3), pages 535-553, September.
    6. Agbodoh-Falschau, Kouassi Raymond & Ravaonorohanta, Bako Harinivo, 2023. "Investigating the influence of governance determinants on reporting cybersecurity incidents to police: Evidence from Canadian organizations’ perspectives," Technology in Society, Elsevier, vol. 74(C).
    7. Ana Esteves & Mary-Anne Barclay, 2011. "New Approaches to Evaluating the Performance of Corporate–Community Partnerships: A Case Study from the Minerals Sector," Journal of Business Ethics, Springer, vol. 103(2), pages 189-202, October.
    8. German Blanco & Rajeev K. Goel & Rati Ram, 2023. "What drives the production and diffusion of mobile apps? An international investigation," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(2), pages 828-838, March.
    9. Jose Luis Retolaza & Maite Ruiz & Leire San‐Jose, 2009. "CSR in business start‐ups: an application method for stakeholder engagement," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 16(6), pages 324-336, November.
    10. Bazlur RAHMAN, & Idris ALI, & Alexandru Mircea NEDELEA, 2017. "Greenwashing In Canadian Firms: An Assessment Of Environmental Claimsgreenwashing In Canadian Firms: An Assessment Of Environmental Claims," EcoForum, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 6(2), pages 1-8, july.
    11. Haifeng Zhao & Nosherwan Khaliq & Chunling Li & Judit Oláh, 2024. "In quest of perceived transaction cost’s impact on fintech users’ intention: the moderating role of situational factors," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    12. Robbin Derry, 2012. "Reclaiming Marginalized Stakeholders," Journal of Business Ethics, Springer, vol. 111(2), pages 253-264, December.
    13. Oluyomi A. Osobajo & David Moore, 2017. "Who is Who? Identifying the Different Sub-groups of Secondary Stakeholders within a Community: A Case Study of the Niger Delta Region of Nigeria Communities," International Business Research, Canadian Center of Science and Education, vol. 10(9), pages 188-209, September.
    14. Nicolae Al. Pop & Steluta Todea & Cristina-Veronica Partenie & Cristina Ott, 2020. "Stakeholders’ Perception Regarding Sustainable Universities," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 22(54), pages 330-330, April.
    15. Iyere Mary & Misopoulos Fotios, 2022. "The degree of stakeholder influences and risks in sustainable supply chains: a systematic literature review," International Journal of Contemporary Management, Sciendo, vol. 58(2), pages 9-26, June.
    16. Ruba Aljafari & Franck Soh & Pankaj Setia & Ritu Agarwal, 2024. "The local environment matters: Evidence from digital healthcare services for patient engagement," Journal of the Academy of Marketing Science, Springer, vol. 52(5), pages 1343-1365, October.
    17. Hoyer, Wayne D. & Kroschke, Mirja & Schmitt, Bernd & Kraume, Karsten & Shankar, Venkatesh, 2020. "Transforming the Customer Experience Through New Technologies," Journal of Interactive Marketing, Elsevier, vol. 51(C), pages 57-71.
    18. Janita F. J. Vos, 2003. "Corporate social responsibility and the identification of stakeholders," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 10(3), pages 141-152, September.
    19. Paupini, Cristina & van der Zeeuw, Alex & Fiane Teigen, Helene, 2022. "Trust in the institution and privacy management of Internet of Things devices. A comparative case study of Dutch and Norwegian households," Technology in Society, Elsevier, vol. 70(C).
    20. Kim, Chung Hee & Amaeshi, Kenneth & Harris, Simon & Suh, Chang-Jin, 2013. "CSR and the national institutional context: The case of South Korea," Journal of Business Research, Elsevier, vol. 66(12), pages 2581-2591.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002317. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.