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“Automotive repairs, data accessibility, and privacy and security challenges: A stakeholder analysis and proposed policy solutions”

Author

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  • Hemphill, Thomas A.
  • Longstreet, Phil
  • Banerjee, Syagnik

Abstract

This article focuses on how the automotive industry effectively manages the data accessibility issue for third-party vehicle repairs. First, the article reviews the key definitions and concepts that make up stakeholder theory and applies it to the automotive industry, and by employing a stakeholder synthesis approach, identifies primary and secondary stakeholders and their economic and political “stakes” in the issue. Second, it presents an analysis of the automotive industry's economic, legal/regulatory/ethical, and technical opportunities and challenges associated with data accessibility. Third, it offers a set of recommended business and public policy proposals useful in resolving the data accessibility issue necessary for the safe and effective repair of automobiles by both retail automotive dealers and independent automotive repair shops. Lastly, following a summary of business and public policy proposals, a discussion of broader applications of data accessibility, security, and privacy in the era of the Internet of Things concludes the article.

Suggested Citation

  • Hemphill, Thomas A. & Longstreet, Phil & Banerjee, Syagnik, 2022. "“Automotive repairs, data accessibility, and privacy and security challenges: A stakeholder analysis and proposed policy solutions”," Technology in Society, Elsevier, vol. 71(C).
    • Handle: RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002317
    DOI: 10.1016/j.techsoc.2022.102090
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    References listed on IDEAS

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    1. Rangaswamy, Arvind & Moch, Nicole & Felten, Claudio & van Bruggen, Gerrit & Wieringa, Jaap E. & Wirtz, Jochen, 2020. "The Role of Marketing in Digital Business Platforms," Journal of Interactive Marketing, Elsevier, vol. 51(C), pages 72-90.
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    4. Cheryl, Barr-Kumarakulasinghe & Ng, Boon-Kwee & Wong, Chan-Yuan, 2021. "Governing the progress of internet-of-things: Ambivalence in the quest of technology exploitation and user rights protection," Technology in Society, Elsevier, vol. 64(C).
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