IDEAS home Printed from https://ideas.repec.org/a/eee/teinso/v67y2021ics0160791x21002712.html
   My bibliography  Save this article

From luxury to necessity: Progress of touchless interaction technology

Author

Listed:
  • Iqbal, Muhammad Zahid
  • Campbell, Abraham G.

Abstract

Touchless Technology is facilitating the move to Zero User Interface(UI) propelled by the COVID-19 pandemic which has accelerated the use of this technology due to hygiene requirements. Zero UI can be defined as a controlled interface that enables user interaction with technology through voice, gestures, hand interaction, eye tracking, and biometrics such as facial recognition and contactless fingerprints. Smart devices, IoT sensors, smart appliances, smart TVs, smart assistants and consumer robotics are predominant examples of devices in which Zero UI is becoming increasingly adopted. These control interfaces include natural interaction modes such as voice or gestures.

Suggested Citation

  • Iqbal, Muhammad Zahid & Campbell, Abraham G., 2021. "From luxury to necessity: Progress of touchless interaction technology," Technology in Society, Elsevier, vol. 67(C).
    • Handle: RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002712
    DOI: 10.1016/j.techsoc.2021.101796
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160791X21002712
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techsoc.2021.101796?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Guan, Xinhua & Xie, Lishan & Shen, Wen-Guo & Huan, Tzung-Cheng, 2021. "Are you a tech-savvy person? Exploring factors influencing customers using self-service technology," Technology in Society, Elsevier, vol. 65(C).
    2. Bhatia, Ridhi, 2021. "Telehealth and COVID-19: Using technology to accelerate the curve on access and quality healthcare for citizens in India," Technology in Society, Elsevier, vol. 64(C).
    3. Abumalloh, Rabab Ali & Asadi, Shahla & Nilashi, Mehrbakhsh & Minaei-Bidgoli, Behrouz & Nayer, Fatima Khan & Samad, Sarminah & Mohd, Saidatulakmal & Ibrahim, Othman, 2021. "The impact of coronavirus pandemic (COVID-19) on education: The role of virtual and remote laboratories in education," Technology in Society, Elsevier, vol. 67(C).
    4. Lee, Sang M. & Lee, DonHee, 2021. "Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    5. Gandolfi, Enrico & Ferdig, Richard E. & Kratcoski, Annette, 2021. "A new educational normal an intersectionality-led exploration of education, learning technologies, and diversity during COVID-19," Technology in Society, Elsevier, vol. 66(C).
    6. Francisco Liébana-Cabanillas & Inmaculada García-Maroto & Francisco Muñoz-Leiva & Iviane Ramos-de-Luna, 2020. "Mobile Payment Adoption in the Age of Digital Transformation: The Case of Apple Pay," Sustainability, MDPI, vol. 12(13), pages 1-15, July.
    7. Selimović, Jasmina & Pilav-Velić, Amila & Krndžija, Lamija, 2021. "Digital workplace transformation in the financial service sector: Investigating the relationship between employees' expectations and intentions," Technology in Society, Elsevier, vol. 66(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rui Xu & Gilbert Santiago Cañón Bermúdez & Oleksandr V. Pylypovskyi & Oleksii M. Volkov & Eduardo Sergio Oliveros Mata & Yevhen Zabila & Rico Illing & Pavlo Makushko & Pavel Milkin & Leonid Ionov & Jü, 2022. "Self-healable printed magnetic field sensors using alternating magnetic fields," Nature Communications, Nature, vol. 13(1), pages 1-11, December.
    2. Dr. Sara Sarwari & Tanvir Ahmed Minar, 2024. "Covid 19: Resilience-Building Strategies for Elevating Customer Satisfaction in the Luxury Hotel Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(4), pages 940-959, April.
    3. Qi Zhen & Anxiao Zhang & Qiong Huang & Jing Li & Yiming Du & Qi Zhang, 2022. "Overview of the Role of Spatial Factors in Indoor SARS-CoV-2 Transmission: A Space-Based Framework for Assessing the Multi-Route Infection Risk," IJERPH, MDPI, vol. 19(17), pages 1-38, September.
    4. Khan, M. Laeeq & Malik, A. & Ruhi, U. & Al-Busaidi, A., 2022. "Conflicting attitudes: Analyzing social media data to understand the early discourse on COVID-19 passports," Technology in Society, Elsevier, vol. 68(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Vallès-Peris, Núria & Domènech, Miquel, 2024. "Digital citizenship at school: Democracy, pragmatism and RRI," Technology in Society, Elsevier, vol. 76(C).
    2. Camilleri, Mark Anthony & Camilleri, Adriana Caterina, 2022. "Remote learning via video conferencing technologies: Implications for research and practice," Technology in Society, Elsevier, vol. 68(C).
    3. Barrutia, Jose M. & Echebarria, Carmen, 2021. "Effect of the COVID-19 pandemic on public managers’ attitudes toward digital transformation," Technology in Society, Elsevier, vol. 67(C).
    4. Larisa Gorina & Marina Gordova & Irina Khristoforova & Lyudmila Sundeeva & Wadim Strielkowski, 2023. "Sustainable Education and Digitalization through the Prism of the COVID-19 Pandemic," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
    5. Jayashree Premkumar Shet & Christy Paulina J, 2022. "Is There Tremendous Advancement in Educational Setting during COVID-19 Age? A Case Study of Nabhanya College, KSA," World Journal of English Language, Sciedu Press, vol. 12(8), pages 151-151, December.
    6. Chiang, Ai-Hsuan & Trimi, Silvana & Lo, Yu-Ju, 2022. "Emotion and service quality of anthropomorphic robots," Technological Forecasting and Social Change, Elsevier, vol. 177(C).
    7. Anas Taha & Bara Saad & Bassey Enodien & Marta Bachmann & Daniel M. Frey & Stephanie Taha-Mehlitz, 2021. "The Development of Telemedicine and eHealth in Surgery during the SARS-CoV-2 Pandemic," IJERPH, MDPI, vol. 18(22), pages 1-12, November.
    8. Sepasgozar, Samad M.E., 2022. "Immersive on-the-job training module development and modeling users’ behavior using parametric multi-group analysis: A modified educational technology acceptance model," Technology in Society, Elsevier, vol. 68(C).
    9. Soon Goo Hong & DonHee Lee, 2023. "Development of a citizen participation public service innovation model based on smart governance," Service Business, Springer;Pan-Pacific Business Association, vol. 17(3), pages 669-694, September.
    10. Koc, Erdogan & Hatipoglu, Sercan & Kivrak, Oguzhan & Celik, Cemal & Koc, Kaan, 2023. "Houston, we have a problem!: The use of ChatGPT in responding to customer complaints," Technology in Society, Elsevier, vol. 74(C).
    11. Chi, Nguyen Thi Khanh, 2021. "Innovation capability: The impact of e-CRM and COVID-19 risk perception," Technology in Society, Elsevier, vol. 67(C).
    12. van de Sanden, Stephanie & Willems, Kim & Brengman, Malaika, 2022. "How customers motive attributions impact intentions to use an interactive kiosk in-store," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    13. Banerjee, Ameet Kumar & Sensoy, Ahmet & Goodell, John W., 2024. "Connectivity and spillover during crises: Highlighting the prominent and growing role of green energy," Energy Economics, Elsevier, vol. 129(C).
    14. Shelly Gupta & Sanjay Dhingra, 2022. "Modeling the key factors influencing the adoption of mobile financial services: an interpretive structural modeling approach," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 27(2), pages 96-110, June.
    15. Ayodeji, Yusuf & Rjoub, Husam & Özgit, Hale, 2023. "Achieving sustainable customer loyalty in airports: The role of waiting time satisfaction and self-service technologies," Technology in Society, Elsevier, vol. 72(C).
    16. Oussama Tounekti & Antonio Ruiz-Martínez & Antonio F. Skarmeta Gomez, 2022. "Research in Electronic and Mobile Payment Systems: A Bibliometric Analysis," Sustainability, MDPI, vol. 14(13), pages 1-24, June.
    17. Salma Benchekroun & V. G. Venkatesh & Ilham Dkhissi & D. Jinil Persis & Arunmozhi Manimuthu & M. Suresh & V. Raja Sreedharan, 2023. "Managing the retail operations in the COVID‐19 pandemic: Evidence from Morocco," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(1), pages 424-447, January.
    18. Singh, Shiwangi & Sharma, Meenakshi & Dhir, Sanjay, 2021. "Modeling the effects of digital transformation in Indian manufacturing industry," Technology in Society, Elsevier, vol. 67(C).
    19. Caselli, Mauro & Fracasso, Andrea & Traverso, Silvio, 2021. "Robots and risk of COVID-19 workplace contagion: Evidence from Italy," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    20. Li, Mingfei & Huang, Shanshan, 2022. "Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21002712. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/technology-in-society .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.