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Technology challenges to healthcare service innovation in aging Asia: Case of value co-creation in emergency medical support system

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  • Sukkird, Vatcharapong
  • Shirahada, Kunio

Abstract

The trend of the aging populations in Asia countries will increase at an average of 30% in 2050. Healthcare service innovation is an essential mechanism to support and increase the well-being of the elderly. The emergency medical support system is a critical process that challenge providers to implication healthcare innovation and technology for physical helps to life threatening cases. There is a need to provide flexible applications that enable the elderly to communicate their desires with others in emergency cases. This research is aimed at identifying the technological challenges that face healthcare services in terms of the emergency medical service system created to support elderly patients' demands. We conduct a statistical analysis based on secondary data from the World Health Organization (WHO) and use systematic reviews to identify the needs of healthcare technology related to aging based on the service system. The results show that value co-creation concept in emergency medical service system are positively significant system influencing healthcare service innovation for selected countries. This paper support E-health development and promote activities that co-created value between healthcare providers and patients through the preparation of alternative service systems.

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  • Sukkird, Vatcharapong & Shirahada, Kunio, 2015. "Technology challenges to healthcare service innovation in aging Asia: Case of value co-creation in emergency medical support system," Technology in Society, Elsevier, vol. 43(C), pages 122-128.
    • Handle: RePEc:eee:teinso:v:43:y:2015:i:c:p:122-128
    DOI: 10.1016/j.techsoc.2015.08.002
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    7. Lee, DonHee, 2018. "Strategies for technology-driven service encounters for patient experience satisfaction in hospitals," Technological Forecasting and Social Change, Elsevier, vol. 137(C), pages 118-127.
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