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The Stakeholders’ Involvement in Healthcare 4.0 Services Provision: The Perspective of Co-Creation

Author

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  • Norbert Laurisz

    (Department of Public Management, Cracow University of Economics, 31-510 Cracow, Poland)

  • Marek Ćwiklicki

    (Department of Public Management, Cracow University of Economics, 31-510 Cracow, Poland)

  • Michał Żabiński

    (Department of Public Management, Cracow University of Economics, 31-510 Cracow, Poland)

  • Rossella Canestrino

    (Department of Management and Quantitative Studies, Parthenope University of Naples, 80133 Naples, Italy)

  • Pierpaolo Magliocca

    (Department of Humanities, Faculty of the Humanities, Literature, Cultural Heritage, and Educational Sciences, University of Foggia, 71122 Foggia, Italy)

Abstract

Literature research on cocreation in healthcare indicates the theoretical sophistication of research on collaboration between healthcare professionals and patients. Our research continues in the new area of Health 4.0. Cocreation has become an essential concept in the value creation process; by involving consumers in the creation process, better results are achieved regarding product quality and alignment with customer expectations and needs. In addition, consumer involvement in the creation process improves its efficiency. Cocreation allows for more efficient diagnosis and treatment of patients, as well as better and more effective use of the skills and experience of the health workforce. Our main objective is to determine the scope and depth of the cocreation of health services based on modern technological solutions (Health 4.0). We selected four cases involving Health 4.0 solutions, verified the scale and scope of cocreation using them as examples, and used the cocreation matrix. We used literature, case studies, and interviews in our research. Our analysis shows that patients can emerge as cocreators in the value creation process in Health 4.0. This can happen when they are genuinely involved in the process and when they feel responsible for the results. The article contributes to the existing theory of service cocreation by pointing out the limited scope of patient involvement in the service management process. For cocreation in Health 4.0 to increase the effectiveness of medical services, it is necessary to implement the full scope of cocreation and meaningfully empower the patient and medical workers in the creation process. This article verifies the theoretical analysis presented in our team’s previous article.

Suggested Citation

  • Norbert Laurisz & Marek Ćwiklicki & Michał Żabiński & Rossella Canestrino & Pierpaolo Magliocca, 2023. "The Stakeholders’ Involvement in Healthcare 4.0 Services Provision: The Perspective of Co-Creation," IJERPH, MDPI, vol. 20(3), pages 1-18, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2416-:d:1050770
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    References listed on IDEAS

    as
    1. Gaurav Bhalla, 2011. "Collaboration and Co-creation," Springer Books, Springer, number 978-1-4419-7082-4, October.
    2. Sukkird, Vatcharapong & Shirahada, Kunio, 2015. "Technology challenges to healthcare service innovation in aging Asia: Case of value co-creation in emergency medical support system," Technology in Society, Elsevier, vol. 43(C), pages 122-128.
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