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The impact of intelligent decision-support systems on humans' ethical decision-making: A systematic literature review and an integrated framework

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  • Poszler, Franziska
  • Lange, Benjamin

Abstract

With the rise and public accessibility of AI-enabled decision-support systems, individuals outsource increasingly more of their decisions, even those that carry ethical dimensions. Considering this trend, scholars have highlighted that uncritical deference to these systems would be problematic and consequently called for investigations of the impact of pertinent technology on humans' ethical decision-making. To this end, this article conducts a systematic review of existing scholarship and derives an integrated framework that demonstrates how intelligent decision-support systems (IDSSs) shape humans' ethical decision-making. In particular, we identify resulting consequences on an individual level (i.e., deliberation enhancement, motivation enhancement, autonomy enhancement and action enhancement) and on a societal level (i.e., moral deskilling, restricted moral progress and moral responsibility gaps). We carve out two distinct methods/operation types (i.e., process-oriented and outcome-oriented navigation) that decision-support systems can deploy and postulate that these determine to what extent the previously stated consequences materialize. Overall, this study holds important theoretical and practical implications by establishing clarity in the conceptions, underlying mechanisms and (directions of) influences that can be expected when using particular IDSSs for ethical decisions.

Suggested Citation

  • Poszler, Franziska & Lange, Benjamin, 2024. "The impact of intelligent decision-support systems on humans' ethical decision-making: A systematic literature review and an integrated framework," Technological Forecasting and Social Change, Elsevier, vol. 204(C).
    • Handle: RePEc:eee:tefoso:v:204:y:2024:i:c:s0040162524001999
    DOI: 10.1016/j.techfore.2024.123403
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    References listed on IDEAS

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    1. Niyi Ogunbiyi & Artie Basukoski & Thierry Chaussalet, 2021. "An Exploration of Ethical Decision Making with Intelligence Augmentation," Social Sciences, MDPI, vol. 10(2), pages 1-14, February.
    2. Poszler, Franziska & Geisslinger, Maximilian & Betz, Johannes & Lütge, Christoph, 2023. "Applying ethical theories to the decision-making of self-driving vehicles: A systematic review and integration of the literature," Technology in Society, Elsevier, vol. 75(C).
    3. Radu Stefan & George Carutasu, 2020. "How to Approach Ethics in Intelligent Decision Support Systems," Springer Proceedings in Business and Economics, in: Gabriela Prostean & Juan José Lavios Villahoz & Laura Brancu & Gyula Bakacsi (ed.), Innovation in Sustainable Management and Entrepreneurship, chapter 0, pages 25-40, Springer.
    4. Lamberto Zollo & Massimiliano Matteo Pellegrini & Cristiano Ciappei, 2017. "What Sparks Ethical Decision Making? The Interplay Between Moral Intuition and Moral Reasoning: Lessons from the Scholastic Doctrine," Journal of Business Ethics, Springer, vol. 145(4), pages 681-700, November.
    5. Mark S. Schwartz, 2016. "Ethical Decision-Making Theory: An Integrated Approach," Journal of Business Ethics, Springer, vol. 139(4), pages 755-776, December.
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