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Personal growth or servant leader: What do hotel employees need most to be affectively well amidst the turbulent COVID-19 times?

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  • Jiménez-Estévez, Pedro
  • Yáñez-Araque, Benito
  • Ruiz-Palomino, Pablo
  • Gutiérrez-Broncano, Santiago

Abstract

With a focus on serving employees' highest priority needs, servant leaders can promote affective well-being. An important mechanism by which this relationship may manifest is through elevating employees' personal growth, which elicits positive effects that are connected with feelings of affective well-being. However, in turbulent times, furloughed employees may appreciate having a leader who cares for them and is attentive to their needs rather than experiencing personal growth. Using structural equation modeling to analyze a sample of 205 Spanish hotel employees after the first wave of the COVID-19 pandemic, we found that servant leadership increased the affective well-being of employees both directly and by elevating their personal growth. A multigroup analysis, together with the fuzzy-set qualitative comparative analysis, also revealed that, for active employees, both having a servant leader and experiencing personal growth were important for feeling affective well-being. However, for furloughed employees, only being supported by a caring leader was important. Thus, we shed new light on the mechanisms underlying the positive effect of servant leadership on employees' affective well-being and how this link works in times of severe change, such as those caused by the pandemic.

Suggested Citation

  • Jiménez-Estévez, Pedro & Yáñez-Araque, Benito & Ruiz-Palomino, Pablo & Gutiérrez-Broncano, Santiago, 2023. "Personal growth or servant leader: What do hotel employees need most to be affectively well amidst the turbulent COVID-19 times?," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    • Handle: RePEc:eee:tefoso:v:190:y:2023:i:c:s0040162523000951
    DOI: 10.1016/j.techfore.2023.122410
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    More about this item

    Keywords

    Servant leadership; COVID-19; Personal growth; Hotels; PLS-SEM; fsQCA;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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