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How to facilitate knowledge collaboration in OCs: An integrated perspective of technological and institutional measures

Author

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  • Yang, Wei
  • Zhou, Qing
  • Yu, Xianyun
  • Wang, Dongpeng
  • Li, Hui

Abstract

Knowledge collaboration in online communities (OCs) is popular and important for companies who are aiming to survive in the digital age, but it has a high failure rate. Most of the existing research and practice have focused only on facilitating knowledge collaboration in OCs through institutional measures, neglecting the role of technological measures. This paper aims to fill this gap by employing a differential equation model as well as case analyses. The research results indicate that increasing knowledge sharing by institutional measures does not lead to knowledge collaboration without continuously advancing technology. It is necessary to simultaneously employ technological and institutional measures. Companies can select a technology-oriented strategy or institution-oriented strategy according to their available resources and strategic positioning. These research results are helpful for remedying the imbalance of existing research and some shortages in practice.

Suggested Citation

  • Yang, Wei & Zhou, Qing & Yu, Xianyun & Wang, Dongpeng & Li, Hui, 2019. "How to facilitate knowledge collaboration in OCs: An integrated perspective of technological and institutional measures," Technological Forecasting and Social Change, Elsevier, vol. 138(C), pages 21-28.
    • Handle: RePEc:eee:tefoso:v:138:y:2019:i:c:p:21-28
    DOI: 10.1016/j.techfore.2018.10.030
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    References listed on IDEAS

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    2. Zhang, Xi & Cheng, Yihang & Chen, Aoshuang & Lytras, Miltiadis & de Pablos, Patricia Ordóñez & Zhang, Renyu, 2022. "How rumors diffuse in the infodemic: Evidence from the healthy online social change in China," Technological Forecasting and Social Change, Elsevier, vol. 185(C).

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