IDEAS home Printed from https://ideas.repec.org/a/eee/spomar/v9y2006i2p165-182.html
   My bibliography  Save this article

Reconsidering the Role of Training in Event Volunteers' Satisfaction

Author

Listed:
  • Costa, Carla A.
  • Chalip, Laurence
  • Christine Green, B.
  • Simes, Caet

Abstract

The demand for volunteers to help plan and run sport events continues to rise. In order to better recruit and retain volunteers, there is a need to identify the means by which to enhance their overall satisfaction with the volunteer experience. One hundred and forty-seven non-specialist volunteers from the Sunbelt IndyCarnival completed questionnaires measuring their job satisfaction, evaluation of their training, organisational commitment, sense of community at the event, and satisfaction with their opportunities to share opinions and experiences during training. ALISREL model was formulated to test the relationships among the variables. Their sense of community had a positive effect on their commitment to the event organisation, and their commitment to the organisation had a direct effect on their job satisfaction. It is argued that the training of event volunteers should be conceived and designed as an opportunity to build a sense of community among volunteers and staff so as to enhance volunteer commitment and satisfaction.

Suggested Citation

  • Costa, Carla A. & Chalip, Laurence & Christine Green, B. & Simes, Caet, 2006. "Reconsidering the Role of Training in Event Volunteers' Satisfaction," Sport Management Review, Elsevier, vol. 9(2), pages 165-182, September.
    • Handle: RePEc:eee:spomar:v:9:y:2006:i:2:p:165-182
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1441352306700249
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Cuskelly, Graham & Boag, Alistair, 2001. "Organisational Commitment as a Predictor of Committee Member Turnover among Volunteer Sport Administrators: Results of a Time-Lagged Study," Sport Management Review, Elsevier, vol. 4(1), pages 65-86, May.
    2. Wood, Van R. & Chonko, Lawrence B. & Hunt, Shelby D., 1986. "Social responsibility and personal success: Are they incompatible?," Journal of Business Research, Elsevier, vol. 14(3), pages 193-212, June.
    3. Graham Cuskelly & Alistair Boag, 2001. "Organisational Commitment as a Predictor of Committee Member Turnover among Volunteer Sport Administrators: Results of a Time-Lagged Study," Sport Management Review, Taylor & Francis Journals, vol. 4(1), pages 65-86, January.
    4. Trevor Mules & Bill Faulkner, 1996. "An economic perspective on special events," Tourism Economics, , vol. 2(2), pages 107-117, June.
    5. Munoz de Bustillo Llorente, Rafael & Fernandez Macias, Enrique, 2005. "Job satisfaction as an indicator of the quality of work," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 34(5), pages 656-673, October.
    6. Christine Green, B., 2001. "Leveraging Subculture and Identity to Promote Sport Events," Sport Management Review, Elsevier, vol. 4(1), pages 1-19, May.
    7. B. Christine Green, 2001. "Leveraging Subculture and Identity to Promote Sport Events," Sport Management Review, Taylor & Francis Journals, vol. 4(1), pages 1-19, January.
    8. N/A, 1996. "Events," Psychology and Developing Societies, , vol. 8(2), pages 287-288, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Niki Koutrou & Athanasios (Sakis) Pappous & Anna Johnson, 2016. "Post-Event Volunteering Legacy: Did the London 2012 Games Induce a Sustainable Volunteer Engagement?," Sustainability, MDPI, vol. 8(12), pages 1-12, November.
    2. Wellens, Lore & Jegers, Marc, 2014. "Effective governance in nonprofit organizations: A literature based multiple stakeholder approach," European Management Journal, Elsevier, vol. 32(2), pages 223-243.
    3. Tao Ye & Xiaoyu Cheng & Wei Chen & Yanyan Li, 2022. "Volunteer Motivations in Military Sports Events: The Case of 2019 Military World Games," SAGE Open, , vol. 12(2), pages 21582440221, June.
    4. Kristiansen, Elsa & Skirstad, Berit & Parent, Milena M. & Waddington, Ivan, 2015. "‘We can do it’: Community, resistance, social solidarity, and long-term volunteering at a sport event," Sport Management Review, Elsevier, vol. 18(2), pages 256-267.
    5. Wicker, Pamela, 2017. "Volunteerism and volunteer management in sport," Sport Management Review, Elsevier, vol. 20(4), pages 325-337.
    6. Lee, Younghan & Kim, Milyang & Koo, Jakeun, 2016. "The impact of social interaction and team member exchange on sport event volunteer management," Sport Management Review, Elsevier, vol. 19(5), pages 550-562.
    7. Meehee Cho & Mark A. Bonn & Su Jin Han, 2018. "Generation Z’s Sustainable Volunteering: Motivations, Attitudes and Job Performance," Sustainability, MDPI, vol. 10(5), pages 1-16, May.
    8. Daehwan Kim & Chanmin Park & Hany Kim & Jeeyoon Kim, 2019. "Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events," Sustainability, MDPI, vol. 11(7), pages 1-18, March.
    9. Alexander, Amanda & Kim, Sung-Bum & Kim, Dae-Young, 2015. "Segmenting volunteers by motivation in the 2012 London Olympic Games," Tourism Management, Elsevier, vol. 47(C), pages 1-10.
    10. Ekaterina Melnik & Jean-Benoît Zimmermann, 2015. "The We and the I: The Logic of Voluntary Associations," Working Papers halshs-01109609, HAL.
    11. Heetae Cho & Zi’En Wong & Weisheng Chiu, 2020. "The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers," SAGE Open, , vol. 10(2), pages 21582440209, May.
    12. Wang Zhigang & Liu Yingfei & Zhang Jinyao & Liu Xintao & Duan Hongyan & Zhang Lei, 2022. "How Sports Event Volunteer Management Affects Volunteers’ Satisfaction and Engagement: The Mediating Role of Social Capital," SAGE Open, , vol. 12(2), pages 21582440221, June.
    13. Lamberto Zollo & Maria Carmen Laudano & Andrea Boccardi & Cristiano Ciappei, 2019. "From governance to organizational effectiveness: the role of organizational identity and volunteers’ commitment," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 23(1), pages 111-137, March.
    14. Casper, Jonathan M. & Gray, Dianna P. & Babkes Stellino, Megan, 2007. "A Sport Commitment Model Perspective on Adult Tennis Players' Participation Frequency and Purchase Intention," Sport Management Review, Elsevier, vol. 10(3), pages 253-278, November.
    15. Stankiewicz Janina & Seiler Bartosz & Bortnowska Hanna, 2017. "Young people as a subject of human resources management in the third sector organizations," Management, Sciendo, vol. 21(2), pages 62-74, December.
    16. Hoeber, Larena, 2010. "Experiences of volunteering in sport: Views from Aboriginal individuals," Sport Management Review, Elsevier, vol. 13(4), pages 345-354, November.
    17. Allen, Justine B. & Shaw, Sally, 2009. ""Everyone rolls up their sleeves and mucks in": Exploring volunteers' motivation and experiences of the motivational climate of a sporting event," Sport Management Review, Elsevier, vol. 12(2), pages 79-90, May.
    18. Shaw, Sally, 2009. ""It was all 'smile for Dunedin!"': Event Volunteer Experiences at the 2006 New Zealand Masters Games," Sport Management Review, Elsevier, vol. 12(1), pages 26-33, February.
    19. Cho, Heetae & Li, Chunxiao & Wu, Yandan, 2020. "Understanding sport event volunteers’ continuance intention: An environmental psychology approach," Sport Management Review, Elsevier, vol. 23(4), pages 615-625.
    20. Parent, Milena M., 2016. "Stakeholder perceptions on the democratic governance of major sports events," Sport Management Review, Elsevier, vol. 19(4), pages 402-416.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ziakas, Vassilios & Costa, Carla A., 2011. "Event portfolio and multi-purpose development: Establishing the conceptual grounds," Sport Management Review, Elsevier, vol. 14(4), pages 409-423.
    2. Kelly, Donna M. & Fairley, Sheranne, 2018. "What about the event? How do tourism leveraging strategies affect small-scale events?," Tourism Management, Elsevier, vol. 64(C), pages 335-345.
    3. Kristiansen, Elsa & Skirstad, Berit & Parent, Milena M. & Waddington, Ivan, 2015. "‘We can do it’: Community, resistance, social solidarity, and long-term volunteering at a sport event," Sport Management Review, Elsevier, vol. 18(2), pages 256-267.
    4. Oscar Licandro & Stefanía Yapor & Patricia Correa, 2022. "Analysis of the personal factors of the volunteers as mediators between the satisfaction and the permanence in employee volunteering," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(1), pages 127-151, March.
    5. Niki Koutrou, 2018. "The Impact of the 2010 Women’s Rugby World Cup on Sustained Volunteering in the Rugby Community," Sustainability, MDPI, vol. 10(4), pages 1-20, March.
    6. Bozman, Carl S. & Kurpis, Lada V. & Frye, Chris, 2010. "Hoopfest: Using longitudinal economic impact data to assess the success of a strategic reorientation," Sport Management Review, Elsevier, vol. 13(1), pages 65-81, February.
    7. Raggiotto, Francesco & Scarpi, Daniele, 2020. "Living on the edge: Psychological drivers of athletes’ intention to re-patronage extreme sporting events," Sport Management Review, Elsevier, vol. 23(2), pages 229-241.
    8. Mules, Trevor, 1998. "Taxpayer Subsidies for Major Sporting Events," Sport Management Review, Elsevier, vol. 1(1), pages 25-43, November.
    9. Christian Dragin-Jensen, 2016. "Mutual Image Impacts of Events and Host Destinations: What We Know From Prior Research," Working Papers 122/16, University of Southern Denmark, Department of Sociology, Environmental and Business Economics.
    10. Shin, Youngsun, 2008. "Peace Festival Project as Culture Commidified in DMZ Area, Korea," MPRA Paper 25371, University Library of Munich, Germany, revised 27 Mar 2008.
    11. Erwei Dong & Bing Fu & Yuntan Li & Jianing Jin & Hengyu Hu & Yajing Ma & Zecheng Zhang & Qianwen Xu & Zhu Cheng, 2022. "Hainan Sport Tourism Development—A SWOT Analysis," Sustainability, MDPI, vol. 14(19), pages 1-23, October.
    12. Lu-Ming Tseng & Yue-Min Kang, 2015. "Managerial Authority, Turnover Intention and Medical Insurance Claims Adjusters’ Recommendations for Claim Payments," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 40(2), pages 334-352, April.
    13. Kyle A. Rich & Laura Misener & Dan Dubeau, 2015. "“Community Cup, We Are a Big Family”: Examining Social Inclusion and Acculturation of Newcomers to Canada through a Participatory Sport Event," Social Inclusion, Cogitatio Press, vol. 3(3), pages 129-141.
    14. García, Beatriz, 2001. "Enhancing Sport Marketing through Cultural and Arts Programs: Lessons from the Sydney 2000 Olympic Arts Festivals," Sport Management Review, Elsevier, vol. 4(2), pages 193-219, November.
    15. Lamont, Matthew & Kennelly, Millicent, 2019. "Sporting hyperchallenges: Health, social, and fiscal implications," Sport Management Review, Elsevier, vol. 22(1), pages 68-79.
    16. Svensson, Per G. & Hambrick, Marion E., 2016. "“Pick and choose our battles” – Understanding organizational capacity in a sport for development and peace organization," Sport Management Review, Elsevier, vol. 19(2), pages 120-132.
    17. Shilbury, David & O’Boyle, Ian & Ferkins, Lesley, 2016. "Towards a research agenda in collaborative sport governance," Sport Management Review, Elsevier, vol. 19(5), pages 479-491.
    18. Engelberg, Terry & Skinner, James & Zakus, Dwight H., 2011. "Exploring the relationship between commitment, experience, and self-assessed performance in youth sport organizations," Sport Management Review, Elsevier, vol. 14(2), pages 117-125, May.
    19. O'Brien, Danny & Gardiner, Sarah, 2006. "Creating Sustainable Mega Event Impacts: Networking and Relationship Development through Pre-Event Training," Sport Management Review, Elsevier, vol. 9(1), pages 25-47, May.
    20. Cuskelly, Graham & Hoye, Russell, 2013. "Sports officials’ intention to continue," Sport Management Review, Elsevier, vol. 16(4), pages 451-464.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:spomar:v:9:y:2006:i:2:p:165-182. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/716936/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.