IDEAS home Printed from https://ideas.repec.org/a/eee/socmed/v361y2024ics0277953624008165.html
   My bibliography  Save this article

Performance feedback in healthcare organizations: The role of accountability measures and competition

Author

Listed:
  • Hong, Sounman
  • Ji, Suho
  • Kim, Byoung Jai
  • Park, Hyung Jun

Abstract

This study examines the impact of accountability arrangements in the form of performance feedback on organizational behaviors among healthcare organizations. Specifically, it evaluates the effectiveness of a performance management program implemented in South Korean healthcare settings, focusing on antibiotic prescription patterns. The study presents three key findings. First, significant performance improvement occurred mainly among low performing organizations. Second, public healthcare organizations exhibited greater performance enhancements compared to their private counterparts. Third, organizational responses to performance feedback were more pronounced when robust competition prevailed among the assessed healthcare institutions. This synergy between performance management and competitive environments was primarily evident in private organizations.

Suggested Citation

  • Hong, Sounman & Ji, Suho & Kim, Byoung Jai & Park, Hyung Jun, 2024. "Performance feedback in healthcare organizations: The role of accountability measures and competition," Social Science & Medicine, Elsevier, vol. 361(C).
    • Handle: RePEc:eee:socmed:v:361:y:2024:i:c:s0277953624008165
    DOI: 10.1016/j.socscimed.2024.117362
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0277953624008165
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.socscimed.2024.117362?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Beilfuss, Svetlana & Linde, Sebastian & Norton, Brandon, 2022. "Accountable care organizations and physician antibiotic prescribing behavior," Social Science & Medicine, Elsevier, vol. 294(C).
    2. Anna A. Amirkhanyan & Hyun Joon Kim & Kristina T. Lambright, 2008. "Does the public sector outperform the nonprofit and for-profit sectors? Evidence from a national panel study on nursing home quality and access," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 27(2), pages 326-353.
    3. Vibha Gaba & Henrich R. Greve, 2019. "Safe or Profitable? The Pursuit of Conflicting Goals," Organization Science, INFORMS, vol. 30(4), pages 647-667, July.
    4. Noether, Monica, 1988. "Competition among hospitals," Journal of Health Economics, Elsevier, vol. 7(3), pages 259-284, September.
    5. Guido Imbens & Karthik Kalyanaraman, 2012. "Optimal Bandwidth Choice for the Regression Discontinuity Estimator," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 79(3), pages 933-959.
    6. Johannes Hörner, 2002. "Reputation and Competition," American Economic Review, American Economic Association, vol. 92(3), pages 644-663, June.
    7. Kim, Woohyeon & Han, Euna, 2022. "Antibiotic prescription for acute upper respiratory tract infections: Understanding patient and physician contributions via patients’ migration," Social Science & Medicine, Elsevier, vol. 314(C).
    8. McCrary, Justin, 2008. "Manipulation of the running variable in the regression discontinuity design: A density test," Journal of Econometrics, Elsevier, vol. 142(2), pages 698-714, February.
    9. Sydenham, Rikke Vognbjerg & Jarbøl, Dorte Ejg & Hansen, Malene Plejdrup & Justesen, Ulrik Stenz & Watson, Verity & Pedersen, Line Bjørnskov, 2022. "Prescribing antibiotics: Factors driving decision-making in general practice. A discrete choice experiment," Social Science & Medicine, Elsevier, vol. 305(C).
    10. Sven Siverbo & Mikael Cäker & Johan Åkesson, 2019. "Conceptualizing dysfunctional consequences of performance measurement in the public sector," Public Management Review, Taylor & Francis Journals, vol. 21(12), pages 1801-1823, December.
    11. Zwanziger, Jack & Melnick, Glenn A., 1988. "The effects of hospital competition and the Medicare PPS program on hospital cost behavior in California," Journal of Health Economics, Elsevier, vol. 7(4), pages 301-320, December.
    12. Sounman Hong & Sun Hyoung Kim & Jieun Son, 2020. "Bounded rationality, blame avoidance, and political accountability: how performance information influences management quality," Public Management Review, Taylor & Francis Journals, vol. 22(8), pages 1240-1263, July.
    13. Vladimir Kogan & Stéphane Lavertu & Zachary Peskowitz, 2016. "Performance Federalism and Local Democracy: Theory and Evidence from School Tax Referenda," American Journal of Political Science, John Wiley & Sons, vol. 60(2), pages 418-435, April.
    14. Stacherl, Barbara & Renner, Anna-Theresa & Weber, Daniela, 2023. "Financial incentives and antibiotic prescribing patterns: Evidence from dispensing physicians in a public healthcare system," Social Science & Medicine, Elsevier, vol. 321(C).
    15. Matias D. Cattaneo & Michael Jansson & Xinwei Ma, 2018. "Manipulation testing based on density discontinuity," Stata Journal, StataCorp LP, vol. 18(1), pages 234-261, March.
    16. Rynkiewich, Katharina & Gole, Sarin & Won, Sarah & Schwartz, David N., 2023. "Cultures of antibiotic prescribing in medical intensive care," Social Science & Medicine, Elsevier, vol. 324(C).
    17. Davis, Mark DM & Lohm, Davina & Flowers, Paul & Whittaker, Andrea, 2022. "Antibiotic assemblages and their implications for the prevention of antimicrobial resistance," Social Science & Medicine, Elsevier, vol. 315(C).
    18. Elamin H. Elbasha, 2003. "Deadweight loss of bacterial resistance due to overtreatment," Health Economics, John Wiley & Sons, Ltd., vol. 12(2), pages 125-138, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pan, Jay & Qin, Xuezheng & Li, Qian & Messina, Joseph P. & Delamater, Paul L., 2015. "Does hospital competition improve health care delivery in China?," China Economic Review, Elsevier, vol. 33(C), pages 179-199.
    2. Mellace, Giovanni & Ventura, Marco, 2019. "Intended and unintended effects of public incentives for innovation. Quasi-experimental evidence from Italy," Discussion Papers on Economics 9/2019, University of Southern Denmark, Department of Economics.
    3. Gurgand, Marc & Lorenceau, Adrien & Mélonio, Thomas, 2023. "Student loans: Credit constraints and higher education in South Africa," Journal of Development Economics, Elsevier, vol. 161(C).
    4. Raphael Flepp & Pascal Flurin Meier, 2024. "Struck by Luck: Noisy Capability Cues and CEO Dismissal," Working Papers 389, University of Zurich, Department of Business Administration (IBW).
    5. Crespo Cristian, 2020. "Beyond Manipulation: Administrative Sorting in Regression Discontinuity Designs," Journal of Causal Inference, De Gruyter, vol. 8(1), pages 164-181, January.
    6. Mauricio Villamizar‐Villegas & Freddy A. Pinzon‐Puerto & Maria Alejandra Ruiz‐Sanchez, 2022. "A comprehensive history of regression discontinuity designs: An empirical survey of the last 60 years," Journal of Economic Surveys, Wiley Blackwell, vol. 36(4), pages 1130-1178, September.
    7. Chen, Yu & Shi, Shaobin & Tang, Yugang, 2019. "Valuing the urban hukou in China: Evidence from a regression discontinuity design for housing prices," Journal of Development Economics, Elsevier, vol. 141(C).
    8. repec:ewp:wpaper:452web is not listed on IDEAS
    9. Mitre-Becerril, David & MacDonald, John M., 2024. "Does urban development influence crime? Evidence from Philadelphia’s new zoning regulations," Journal of Urban Economics, Elsevier, vol. 142(C).
    10. Matteo Picchio & Jan C. van Ours, 2020. "Mental Health Effects of Retirement," De Economist, Springer, vol. 168(3), pages 419-452, September.
    11. Blaise Melly & Rafael Lalive, 2020. "Estimation, Inference, and Interpretation in the Regression Discontinuity Design," Diskussionsschriften dp2016, Universitaet Bern, Departement Volkswirtschaft.
    12. Vanessa Cirulli & Giuliano Resce & Marco Ventura, 2024. "Co-payment exemption and healthcare consumption: quasi-experimental evidence from Italy," Empirical Economics, Springer, vol. 67(1), pages 355-380, July.
    13. Hai-Anh H. Dang & Trong-Anh Trinh, 2022. "The Beneficial Impacts of COVID-19 Lockdowns on Air Pollution: Evidence from Vietnam," Journal of Development Studies, Taylor & Francis Journals, vol. 58(10), pages 1917-1933, October.
    14. Bonilla, Sade, 2020. "The dropout effects of career pathways: Evidence from California," Economics of Education Review, Elsevier, vol. 75(C).
    15. Bonfim, Diana & Custódio, Cláudia & Raposo, Clara, 2023. "Supporting small firms through recessions and recoveries," Journal of Financial Economics, Elsevier, vol. 147(3), pages 658-688.
    16. Kabir Dasgupta & Alexander Plum & Christopher Erwin, 2022. "The Devil is in the Details: Identifying Unbiased Link between Alcohol Purchasing Rights and Youth Delinquency," Oxford Bulletin of Economics and Statistics, Department of Economics, University of Oxford, vol. 84(6), pages 1380-1431, December.
    17. Quentin Lippmann, 2023. "Persistence of incumbents and female access to political positions," Post-Print hal-04103626, HAL.
    18. Kabir Dasgupta & Christopher Erwin & Alexander Plum, 2020. "The Devil is in the Details: Identifying the Unbiased Link between Access to Alcohol and Criminal Behavior," Working Papers 2020-12, Auckland University of Technology, Department of Economics.
    19. de Blasio, Guido & De Mitri, Stefania & D'Ignazio, Alessio & Finaldi Russo, Paolo & Stoppani, Lavinia, 2018. "Public guarantees to SME borrowing. A RDD evaluation," Journal of Banking & Finance, Elsevier, vol. 96(C), pages 73-86.
    20. Xingchi Shen & Yueming Lucy Qiu & Pengfei Liu & Anand Patwardhan, 2022. "The Effect of Rebate and Loan Incentives on Residential Heat Pump Adoption: Evidence from North Carolina," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 82(3), pages 741-789, July.
    21. Crespo Cristian, 2020. "Beyond Manipulation: Administrative Sorting in Regression Discontinuity Designs," Journal of Causal Inference, De Gruyter, vol. 8(1), pages 164-181, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:socmed:v:361:y:2024:i:c:s0277953624008165. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/315/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.