Correlations between external knowledge and the knowledge chain as impacting service quality
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DOI: 10.1016/j.jretconser.2012.04.004
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Cited by:
- Ljiljana Kašćelan & Mirjana Pejić Bach & Biljana Rondović & Tamara Đuričković, 2020. "The interaction between social media, knowledge management and service quality: A decision tree analysis," PLOS ONE, Public Library of Science, vol. 15(8), pages 1-30, August.
- Kamvysi, Konstantina & Andronikidis, Andreas & Georgiou, Andreas C. & Gotzamani, Katerina, 2023. "A quality function deployment framework for service strategy planning," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
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Keywords
External knowledge; Knowledge chain; Service quality;All these keywords.
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