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Specific customer knowledge and operational performance in apparel manufacturing

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  • Yeung, Alice H.W.
  • Lo, Victor H.Y.
  • Yeung, Andy C.L.
  • Cheng, T.C. Edwin

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Suggested Citation

  • Yeung, Alice H.W. & Lo, Victor H.Y. & Yeung, Andy C.L. & Cheng, T.C. Edwin, 2008. "Specific customer knowledge and operational performance in apparel manufacturing," International Journal of Production Economics, Elsevier, vol. 114(2), pages 520-533, August.
    • Handle: RePEc:eee:proeco:v:114:y:2008:i:2:p:520-533
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    References listed on IDEAS

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    1. Buckinx, Wouter & Van den Poel, Dirk, 2005. "Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting," European Journal of Operational Research, Elsevier, vol. 164(1), pages 252-268, July.
    2. Abdul-Muhmin, Alhassan G., 2005. "Instrumental and interpersonal determinants of relationship satisfaction and commitment in industrial markets," Journal of Business Research, Elsevier, vol. 58(5), pages 619-628, May.
    3. Johnson, Julie T. & Barksdale, Hiram Jr. & Boles, James S., 2003. "Factors associated with customer willingness to refer leads to salespeople," Journal of Business Research, Elsevier, vol. 56(4), pages 257-263, April.
    4. Perry, Marcia & Sohal, Amrik S. & Rumpf, Peter, 1999. "Quick Response supply chain alliances in the Australian textiles, clothing and footwear industry," International Journal of Production Economics, Elsevier, vol. 62(1-2), pages 119-132, May.
    5. Herrmann, Andreas & Huber, Frank & Braunstein, Christine, 2000. "Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction," International Journal of Production Economics, Elsevier, vol. 66(1), pages 77-96, June.
    6. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
    7. Griffiths, John & James, Richard & Kempson, John, 2000. "Focusing customer demand through manufacturing supply chains by the use of customer focused cells: An appraisal," International Journal of Production Economics, Elsevier, vol. 65(1), pages 111-120, April.
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    Cited by:

    1. Zhang, Xiang & Chen, Rongqiu, 2008. "Examining the mechanism of the value co-creation with customers," International Journal of Production Economics, Elsevier, vol. 116(2), pages 242-250, December.
    2. Tseng, Shu-Mei, 2012. "Correlations between external knowledge and the knowledge chain as impacting service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 19(4), pages 429-437.
    3. Lo, Chris K.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2009. "ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days," International Journal of Production Economics, Elsevier, vol. 118(2), pages 367-374, April.
    4. He, Qile & Ghobadian, Abby & Gallear, David, 2013. "Knowledge acquisition in supply chain partnerships: The role of power," International Journal of Production Economics, Elsevier, vol. 141(2), pages 605-618.

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