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A new strategy for harnessing knowledge management in e-commerce

Author

Listed:
  • Oppong, Stephen A.
  • Yen, David C.
  • Merhout, Jeffrey W.

Abstract

Knowledge management has become increasingly critical for the success of companies in this emerging era of e-commerce. As business activities increasingly shift to the web, the challenge facing corporate management is maintaining competitive advantage by building strong relations with employees, customers, and upstream/downstream suppliers and partners. A good knowledge management strategy can help achieve this goal. Unfortunately, many companies use knowledge management technologies that do not suit today's new information era. Therefore, it is important to understand how companies can successfully implement knowledge management programs that will help them to gain competitive advantage. Most experts agree that the biggest challenges of knowledge management are not technological but human-based or behavioral challenges.

Suggested Citation

  • Oppong, Stephen A. & Yen, David C. & Merhout, Jeffrey W., 2005. "A new strategy for harnessing knowledge management in e-commerce," Technology in Society, Elsevier, vol. 27(3), pages 413-435.
    • Handle: RePEc:eee:teinso:v:27:y:2005:i:3:p:413-435
    DOI: 10.1016/j.techsoc.2005.04.009
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    Cited by:

    1. Patryk Morawiec & Anna Sołtysik-Piorunkiewicz, 2022. "Cloud Computing, Big Data, and Blockchain Technology Adoption in ERP Implementation Methodology," Sustainability, MDPI, vol. 14(7), pages 1-21, March.
    2. Tseng, Shu-Mei, 2009. "A study on customer, supplier, and competitor knowledge using the knowledge chain model," International Journal of Information Management, Elsevier, vol. 29(6), pages 488-496.
    3. Tseng, Shu-Mei, 2012. "Correlations between external knowledge and the knowledge chain as impacting service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 19(4), pages 429-437.
    4. Safa, Nader Sohrabi & Ismail, Maizatul Akmar, 2013. "A customer loyalty formation model in electronic commerce," Economic Modelling, Elsevier, vol. 35(C), pages 559-564.

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