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A two-stage stochastic programming approach to employee scheduling in retail outlets with uncertain demand

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  • Parisio, Alessandra
  • Neil Jones, Colin

Abstract

This paper describes an employee scheduling system for retail outlets; it is a constraint-based system that exploits forecasts and stochastic techniques to generate schedules meeting the demand for sales personnel. Uncertain scenarios due to fluctuating demand are taken into account to develop a stochastic operational optimization of staffing levels. Mathematically, the problem is stated as a mixed-integer linear programming problem. Simulations with store data belonging to a major Swiss retailer show the effective performance of the proposed approach. The schedule quality is assessed through comparison with a deterministic scheduling package, which has been used at several outlets in Switzerland.

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  • Parisio, Alessandra & Neil Jones, Colin, 2015. "A two-stage stochastic programming approach to employee scheduling in retail outlets with uncertain demand," Omega, Elsevier, vol. 53(C), pages 97-103.
    • Handle: RePEc:eee:jomega:v:53:y:2015:i:c:p:97-103
    DOI: 10.1016/j.omega.2015.01.003
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    1. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
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    Cited by:

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    4. Ağralı, Semra & Taşkın, Z. Caner & Ünal, A. Tamer, 2017. "Employee scheduling in service industries with flexible employee availability and demand," Omega, Elsevier, vol. 66(PA), pages 159-169.
    5. Beltran-Royo, C., 2017. "Two-stage stochastic mixed-integer linear programming: The conditional scenario approach," Omega, Elsevier, vol. 70(C), pages 31-42.
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    10. He, Fang & Chaussalet, Thierry & Qu, Rong, 2019. "Controlling understaffing with conditional Value-at-Risk constraint for an integrated nurse scheduling problem under patient demand uncertainty," Operations Research Perspectives, Elsevier, vol. 6(C).
    11. Mou, Shandong & Robb, David J. & DeHoratius, Nicole, 2018. "Retail store operations: Literature review and research directions," European Journal of Operational Research, Elsevier, vol. 265(2), pages 399-422.
    12. Restrepo, María I. & Gendron, Bernard & Rousseau, Louis-Martin, 2017. "A two-stage stochastic programming approach for multi-activity tour scheduling," European Journal of Operational Research, Elsevier, vol. 262(2), pages 620-635.
    13. Bianchi, F.R. & Bosio, B. & Conte, F. & Massucco, S. & Mosaico, G. & Natrella, G. & Saviozzi, M., 2023. "Modelling and optimal management of renewable energy communities using reversible solid oxide cells," Applied Energy, Elsevier, vol. 334(C).
    14. Minh Phuoc Doan & Julien Fondrevelle & Valérie Botta-Genoulaz & Jose Francisco Ferreira Ribeiro, 2022. "Impact of flexible work contracts and multi-skilled agents on a multi-objective workforce planning problem," Post-Print hal-03119408, HAL.
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