IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v96y2019icp297-308.html
   My bibliography  Save this article

A dual-process contingency model of leadership, transactive memory systems and team performance

Author

Listed:
  • Bachrach, Daniel G.
  • Mullins, Ryan

Abstract

In complex markets, use of teams is becoming more prevalent to capitalize on shared knowledge and expertise across members – often called transactive memory systems (TMS). For organizations to execute and benefit from a transactive memory approach, it is critical to improve understanding of how leadership and external environments influence translation of TMS into improved performance. Drawing on leadership, transactive memory and contingency theories we examine internal and external factors to explain team performance via TMS. Using data from 79 sales teams in a Fortune 250 industrial goods and services firm, we find that transformational leadership has a stronger relationship with TMS in smaller teams and transactional leadership has a stronger relationship with TMS in less tenured teams. Finally, our results also indicate that the strength of the relationship between TMS and team performance depends on market dynamism. Implications of these results for theory and practice are discussed.

Suggested Citation

  • Bachrach, Daniel G. & Mullins, Ryan, 2019. "A dual-process contingency model of leadership, transactive memory systems and team performance," Journal of Business Research, Elsevier, vol. 96(C), pages 297-308.
    • Handle: RePEc:eee:jbrese:v:96:y:2019:i:c:p:297-308
    DOI: 10.1016/j.jbusres.2018.11.029
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296318305812
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2018.11.029?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Rapp, Adam & Ahearne, Michael & Mathieu, John & Rapp, Tammy, 2010. "Managing sales teams in a virtual environment," International Journal of Research in Marketing, Elsevier, vol. 27(3), pages 213-224.
    2. Kyle Lewis & Benjamin Herndon, 2011. "Transactive Memory Systems: Current Issues and Future Research Directions," Organization Science, INFORMS, vol. 22(5), pages 1254-1265, October.
    3. Dai, Ye & Du, Kui & Byun, Gukdo & Zhu, Xi, 2017. "Ambidexterity in new ventures: The impact of new product development alliances and transactive memory systems," Journal of Business Research, Elsevier, vol. 75(C), pages 77-85.
    4. Ciaran Heavey & Zeki Simsek, 2015. "Transactive Memory Systems and Firm Performance: An Upper Echelons Perspective," Organization Science, INFORMS, vol. 26(4), pages 941-959, August.
    5. Y. Connie Yuan & Inga Carboni & Kate Ehrlich, 2010. "The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 61(4), pages 700-714, April.
    6. Rapp, Adam & Trainor, Kevin J. & Agnihotri, Raj, 2010. "Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology," Journal of Business Research, Elsevier, vol. 63(11), pages 1229-1236, November.
    7. Chiang, Yun-Hwa & Shih, Hsi-An & Hsu, Chu-Chun, 2014. "High commitment work system, transactive memory system, and new product performance," Journal of Business Research, Elsevier, vol. 67(4), pages 631-640.
    8. Gino, Francesca & Argote, Linda & Miron-Spektor, Ella & Todorova, Gergana, 2010. "First, get your feet wet: The effects of learning from direct and indirect experience on team creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 102-115, March.
    9. Xin‐an Zhang & Qing Cao & Dean Tjosvold, 2011. "Linking Transformational Leadership and Team Performance: A Conflict Management Approach," Journal of Management Studies, Wiley Blackwell, vol. 48(7), pages 1586-1611, November.
    10. Samer Faraj & Lee Sproull, 2000. "Coordinating Expertise in Software Development Teams," Management Science, INFORMS, vol. 46(12), pages 1554-1568, December.
    11. Edward G. Anderson & Kyle Lewis, 2014. "A Dynamic Model of Individual and Collective Learning Amid Disruption," Organization Science, INFORMS, vol. 25(2), pages 356-376, April.
    12. Elenkov, Detelin S., 2002. "Effects of leadership on organizational performance in Russian companies," Journal of Business Research, Elsevier, vol. 55(6), pages 467-480, June.
    13. Andreas Klein & Helfried Moosbrugger, 2000. "Maximum likelihood estimation of latent interaction effects with the LMS method," Psychometrika, Springer;The Psychometric Society, vol. 65(4), pages 457-474, December.
    14. Kyle Lewis, 2004. "Knowledge and Performance in Knowledge-Worker Teams: A Longitudinal Study of Transactive Memory Systems," Management Science, INFORMS, vol. 50(11), pages 1519-1533, November.
    15. Birasnav, M., 2014. "Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership," Journal of Business Research, Elsevier, vol. 67(8), pages 1622-1629.
    16. Moreland, Richard L. & Myaskovsky, Larissa, 2000. "Exploring the Performance Benefits of Group Training: Transactive Memory or Improved Communication?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 117-133, May.
    17. Jeong-Yeon Lee & Daniel G. Bachrach & Kyle Lewis, 2014. "Social Network Ties, Transactive Memory, and Performance in Groups," Organization Science, INFORMS, vol. 25(3), pages 951-967, June.
    18. Yuqing Ren & Kathleen M. Carley & Linda Argote, 2006. "The Contingent Effects of Transactive Memory: When Is It More Beneficial to Know What Others Know?," Management Science, INFORMS, vol. 52(5), pages 671-682, May.
    19. Kyle Lewis & Donald Lange & Lynette Gillis, 2005. "Transactive Memory Systems, Learning, and Learning Transfer," Organization Science, INFORMS, vol. 16(6), pages 581-598, December.
    20. Lewis, Kyle & Belliveau, Maura & Herndon, Benjamin & Keller, Joshua, 2007. "Group cognition, membership change, and performance: Investigating the benefits and detriments of collective knowledge," Organizational Behavior and Human Decision Processes, Elsevier, vol. 103(2), pages 159-178, July.
    21. Y. Connie Yuan & Inga Carboni & Kate Ehrlich, 2010. "The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(4), pages 700-714, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Muhammad Sajjad Bashir & Sajid Haider & Muhammad Ali Asadullah & Munir Ahmed & Muhammad Sajjad, 2020. "Moderated Mediation Between Transformational Leadership and Organizational Commitment: The Role of Procedural Justice and Career Growth Opportunities," SAGE Open, , vol. 10(2), pages 21582440209, June.
    2. Ali, Ahsan & Bahadur, Waseem & Wang, Nan & Luqman, Adeel & Khan, Ali Nawaz, 2020. "Improving team innovation performance: Role of social media and team knowledge management capabilities," Technology in Society, Elsevier, vol. 61(C).
    3. Wang, Haizhong & Liu, Di, 2020. "The differentiated impact of perceived brand competence type on brand extension evaluation," Journal of Business Research, Elsevier, vol. 117(C), pages 400-410.
    4. Zhu, Peiyu & Miao, Xiaoming & Jin, Shumo & Moehler, Robert, 2023. "Transactive memory system, boundary-spanning search and business model innovation: the moderating role of environmental dynamism," Technovation, Elsevier, vol. 128(C).
    5. Wioleta Kucharska, 2021. "Intellectual Capital, and Knowledge Processes for Organizational Innovativeness across Industries: The Case of Poland - the full version of a study published in JIC," GUT FME Working Paper Series A 65, Faculty of Management and Economics, Gdansk University of Technology.
    6. He, Hongwei & Hu, Yansong, 2021. "The dynamic impacts of shared leadership and the transactive memory system on team performance: A longitudinal study," Journal of Business Research, Elsevier, vol. 130(C), pages 14-26.
    7. Yuhao Liu & Xingchi Zhou & Shudi Liao & Jianqiao Liao & Zhiwen Guo, 2019. "The Influence of Transactive Memory System on Individual Career Resilience: The Role of Taking Charge and Self-Promotion," IJERPH, MDPI, vol. 16(18), pages 1-17, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Edward G. Anderson & Kyle Lewis, 2014. "A Dynamic Model of Individual and Collective Learning Amid Disruption," Organization Science, INFORMS, vol. 25(2), pages 356-376, April.
    2. Kyle Lewis & Benjamin Herndon, 2011. "Transactive Memory Systems: Current Issues and Future Research Directions," Organization Science, INFORMS, vol. 22(5), pages 1254-1265, October.
    3. Linda Argote & Brandy L. Aven & Jonathan Kush, 2018. "The Effects of Communication Networks and Turnover on Transactive Memory and Group Performance," Organization Science, INFORMS, vol. 29(2), pages 191-206, April.
    4. Liao, Jenny & O'Brien, Anne T. & Jimmieson, Nerina L. & Restubog, Simon Lloyd D., 2015. "Predicting transactive memory system in multidisciplinary teams: The interplay between team and professional identities," Journal of Business Research, Elsevier, vol. 68(5), pages 965-977.
    5. Ciaran Heavey & Zeki Simsek, 2015. "Transactive Memory Systems and Firm Performance: An Upper Echelons Perspective," Organization Science, INFORMS, vol. 26(4), pages 941-959, August.
    6. Qiuzhen Ren & Yingjie Xu & Ranran Zhou & Jingdong Liu, 2020. "Can CEO’s Humble Leadership Behavior Really Improve Enterprise Performance and Sustainability? A Case Study of Chinese Start-Up Companies," Sustainability, MDPI, vol. 12(8), pages 1-25, April.
    7. Belbaly Aissa, Nassim & Gurău, Călin & Psychogios, Alexandros & Somsing, Autcharaporn, 2022. "Transactional memory systems in virtual teams: Communication antecedents and the impact of TMS components on creative processes and outcomes," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    8. Linda Argote & Manpreet Hora, 2017. "Organizational Learning and Management of Technology," Production and Operations Management, Production and Operations Management Society, vol. 26(4), pages 579-590, April.
    9. Argote, Linda & Fahrenkopf, Erin, 2016. "Knowledge transfer in organizations: The roles of members, tasks, tools, and networks," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 146-159.
    10. Wang, Youying & Huang, Qian & Davison, Robert M. & Yang, Feng, 2018. "Effect of transactive memory systems on team performance mediated by knowledge transfer," International Journal of Information Management, Elsevier, vol. 41(C), pages 65-79.
    11. Lewis, Kyle & Belliveau, Maura & Herndon, Benjamin & Keller, Joshua, 2007. "Group cognition, membership change, and performance: Investigating the benefits and detriments of collective knowledge," Organizational Behavior and Human Decision Processes, Elsevier, vol. 103(2), pages 159-178, July.
    12. David Dreyfus & Anand Nair & Srinivas Talluri, 2020. "The Impact of Chain Organization Size on Efficiency and Quality of Affiliated Facilities—Implications for Multi‐Unit Organizational Forms," Production and Operations Management, Production and Operations Management Society, vol. 29(7), pages 1605-1623, July.
    13. Gino, Francesca & Argote, Linda & Miron-Spektor, Ella & Todorova, Gergana, 2010. "First, get your feet wet: The effects of learning from direct and indirect experience on team creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 102-115, March.
    14. He, Hongwei & Hu, Yansong, 2021. "The dynamic impacts of shared leadership and the transactive memory system on team performance: A longitudinal study," Journal of Business Research, Elsevier, vol. 130(C), pages 14-26.
    15. Yuhao Liu & Xingchi Zhou & Shudi Liao & Jianqiao Liao & Zhiwen Guo, 2019. "The Influence of Transactive Memory System on Individual Career Resilience: The Role of Taking Charge and Self-Promotion," IJERPH, MDPI, vol. 16(18), pages 1-17, September.
    16. Hendrik Wilhelm & Andreas W. Richter & Thorsten Semrau, 2019. "Employee Learning from Failure: A Team-as-Resource Perspective," Organization Science, INFORMS, vol. 30(4), pages 694-714, July.
    17. Jeong-Yeon Lee & Daniel G. Bachrach & Kyle Lewis, 2014. "Social Network Ties, Transactive Memory, and Performance in Groups," Organization Science, INFORMS, vol. 25(3), pages 951-967, June.
    18. Cao, Xiongfei & Ali, Ahsan, 2018. "Enhancing team creative performance through social media and transactive memory system," International Journal of Information Management, Elsevier, vol. 39(C), pages 69-79.
    19. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    20. Bai, Yuntao & Lin, Li & Li, Peter Ping, 2016. "How to enable employee creativity in a team context: A cross-level mediating process of transformational leadership," Journal of Business Research, Elsevier, vol. 69(9), pages 3240-3250.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:96:y:2019:i:c:p:297-308. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.