IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v174y2022ics0040162521006685.html
   My bibliography  Save this article

Transactional memory systems in virtual teams: Communication antecedents and the impact of TMS components on creative processes and outcomes

Author

Listed:
  • Belbaly Aissa, Nassim
  • Gurău, Călin
  • Psychogios, Alexandros
  • Somsing, Autcharaporn

Abstract

Acknowledging the increased importance of virtual teams in the context of Industry 4.0 and recently in COVID-19 pandemic, this study identifies and addresses several knowledge gaps regarding the development of an effective transaction memory system (TMS), and the influence of its components on team's knowledge sharing and creativity. To investigate these issues, we apply structural equation modeling using AMOS 21, on a sample of 477 managers, enrolled in a French Business School program. The results confirm - with one exception, the positive role of communication frequency and quality in the emergence of TMS components; only the relationship between communication frequency and specialization being non-significant. On the other hand, TMS components have a positive impact on knowledge sharing and team's creativity. Our study also unveils two counterintuitive findings, regarding the non-significant relationships between coordination and knowledge sharing, and respectively, credibility and creativity. These findings are interpreted and explained considering the specific context of virtual projects, leading to several theoretical and managerial implications regarding knowledge management and creativity in virtual teams.

Suggested Citation

  • Belbaly Aissa, Nassim & Gurău, Călin & Psychogios, Alexandros & Somsing, Autcharaporn, 2022. "Transactional memory systems in virtual teams: Communication antecedents and the impact of TMS components on creative processes and outcomes," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    • Handle: RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521006685
    DOI: 10.1016/j.techfore.2021.121235
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162521006685
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2021.121235?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Men, Chenghao & Fong, Patrick S W & Luo, Jinlian & Zhong, Jing & Huo, Weiwei, 2019. "When and how knowledge sharing benefits team creativity: The importance of cognitive team diversity," Journal of Management & Organization, Cambridge University Press, vol. 25(6), pages 807-824, November.
    2. Eisenberg, Julia & Mattarelli, Elisa, 2017. "Building Bridges in Global Virtual Teams: The Role of Multicultural Brokers in Overcoming the Negative Effects of Identity Threats on Knowledge Sharing Across Subgroups," Journal of International Management, Elsevier, vol. 23(4), pages 399-411.
    3. Andrew B. Hargadon & Beth A. Bechky, 2006. "When Collections of Creatives Become Creative Collectives: A Field Study of Problem Solving at Work," Organization Science, INFORMS, vol. 17(4), pages 484-500, August.
    4. Gino, Francesca & Argote, Linda & Miron-Spektor, Ella & Todorova, Gergana, 2010. "First, get your feet wet: The effects of learning from direct and indirect experience on team creativity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 111(2), pages 102-115, March.
    5. Linda Argote & Yuqing Ren, 2012. "Transactive Memory Systems: A Microfoundation of Dynamic Capabilities," Journal of Management Studies, Wiley Blackwell, vol. 49(8), pages 1375-1382, December.
    6. David P. Brandon & Andrea B. Hollingshead, 2004. "Transactive Memory Systems in Organizations: Matching Tasks, Expertise, and People," Organization Science, INFORMS, vol. 15(6), pages 633-644, December.
    7. Nonaka, Ikujiro & Byosiere, Philippe & Borucki, Chester C. & Konno, Noboru, 1994. "Organizational knowledge creation theory: A first comprehensive test," International Business Review, Elsevier, vol. 3(4), pages 337-351, December.
    8. C. Marlene Fiol & Edward J. O'Connor, 2005. "Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions," Organization Science, INFORMS, vol. 16(1), pages 19-32, February.
    9. Zhong, Xuepan & Huang, Qian & Davison, Robert M. & Yang, Xuan & Chen, Huaping, 2012. "Empowering teams through social network ties," International Journal of Information Management, Elsevier, vol. 32(3), pages 209-220.
    10. Klitmøller, Anders & Lauring, Jakob, 2013. "When global virtual teams share knowledge: Media richness, cultural difference and language commonality," Journal of World Business, Elsevier, vol. 48(3), pages 398-406.
    11. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    12. Porac, Joseph F. & Wade, James B. & Fischer, Harald M. & Brown, Joyce & Kanfer, Alaina & Bowker, Geoffrey, 2004. "Human capital heterogeneity, collaborative relationships, and publication patterns in a multidisciplinary scientific alliance: a comparative case study of two scientific teams," Research Policy, Elsevier, vol. 33(4), pages 661-678, May.
    13. Kyle Lewis, 2004. "Knowledge and Performance in Knowledge-Worker Teams: A Longitudinal Study of Transactive Memory Systems," Management Science, INFORMS, vol. 50(11), pages 1519-1533, November.
    14. Gerardine DeSanctis & Peter Monge, 1999. "Introduction to the Special Issue: Communication Processes for Virtual Organizations," Organization Science, INFORMS, vol. 10(6), pages 693-703, December.
    15. Kyle Lewis & Benjamin Herndon, 2011. "Transactive Memory Systems: Current Issues and Future Research Directions," Organization Science, INFORMS, vol. 22(5), pages 1254-1265, October.
    16. Sung, Sun Young & Choi, Jin Nam, 2012. "Effects of team knowledge management on the creativity and financial performance of organizational teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 118(1), pages 4-13.
    17. Samer Faraj & Lee Sproull, 2000. "Coordinating Expertise in Software Development Teams," Management Science, INFORMS, vol. 46(12), pages 1554-1568, December.
    18. Alexandros G. Psychogios & Konstantinos Alexandris & Andra Onofrei, 2008. "Addressing individual and organisational factors influencing middle managers' synthesising role in knowledge creation and diffusion," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 5(2), pages 208-222.
    19. Moreland, Richard L. & Myaskovsky, Larissa, 2000. "Exploring the Performance Benefits of Group Training: Transactive Memory or Improved Communication?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 117-133, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zhao, Guoqing & Xie, Xiaotian & Wang, Yi & Liu, Shaofeng & Jones, Paul & Lopez, Carmen, 2024. "Barrier analysis to improve big data analytics capability of the maritime industry: A mixed-method approach," Technological Forecasting and Social Change, Elsevier, vol. 203(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wang, Youying & Huang, Qian & Davison, Robert M. & Yang, Feng, 2018. "Effect of transactive memory systems on team performance mediated by knowledge transfer," International Journal of Information Management, Elsevier, vol. 41(C), pages 65-79.
    2. Edward G. Anderson & Kyle Lewis, 2014. "A Dynamic Model of Individual and Collective Learning Amid Disruption," Organization Science, INFORMS, vol. 25(2), pages 356-376, April.
    3. Linda Argote & Manpreet Hora, 2017. "Organizational Learning and Management of Technology," Production and Operations Management, Production and Operations Management Society, vol. 26(4), pages 579-590, April.
    4. Bachrach, Daniel G. & Mullins, Ryan, 2019. "A dual-process contingency model of leadership, transactive memory systems and team performance," Journal of Business Research, Elsevier, vol. 96(C), pages 297-308.
    5. Ishani Aggarwal & Anita Williams Woolley, 2019. "Team Creativity, Cognition, and Cognitive Style Diversity," Management Science, INFORMS, vol. 65(4), pages 1586-1599, April.
    6. Eunkwang Seo & Hyo Kang & Jaeyong Song, 2020. "Blending talents for innovation: Team composition for cross-border R&D collaboration within multinational corporations," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(5), pages 851-885, July.
    7. Ahsan Ali & Hongwei Wang & Ali Nawaz Khan & Abdul Hameed Pitafi & Muhammad Waqas Amin, 2019. "Exploring the knowledge-focused role of interdependent members on team creative performance," Asian Business & Management, Palgrave Macmillan, vol. 18(2), pages 98-121, April.
    8. Linda Argote & Brandy L. Aven & Jonathan Kush, 2018. "The Effects of Communication Networks and Turnover on Transactive Memory and Group Performance," Organization Science, INFORMS, vol. 29(2), pages 191-206, April.
    9. Lewis, Kyle & Belliveau, Maura & Herndon, Benjamin & Keller, Joshua, 2007. "Group cognition, membership change, and performance: Investigating the benefits and detriments of collective knowledge," Organizational Behavior and Human Decision Processes, Elsevier, vol. 103(2), pages 159-178, July.
    10. Michael Boyer O'Leary & Mark Mortensen, 2010. "Go (Con)figure: Subgroups, Imbalance, and Isolates in Geographically Dispersed Teams," Organization Science, INFORMS, vol. 21(1), pages 115-131, February.
    11. Kyle Lewis & Donald Lange & Lynette Gillis, 2005. "Transactive Memory Systems, Learning, and Learning Transfer," Organization Science, INFORMS, vol. 16(6), pages 581-598, December.
    12. Yuhao Liu & Xingchi Zhou & Shudi Liao & Jianqiao Liao & Zhiwen Guo, 2019. "The Influence of Transactive Memory System on Individual Career Resilience: The Role of Taking Charge and Self-Promotion," IJERPH, MDPI, vol. 16(18), pages 1-17, September.
    13. Jeong-Yeon Lee & Daniel G. Bachrach & Kyle Lewis, 2014. "Social Network Ties, Transactive Memory, and Performance in Groups," Organization Science, INFORMS, vol. 25(3), pages 951-967, June.
    14. Ann Majchrzak & Sirkka L. Jarvenpaa & Andrea B. Hollingshead, 2007. "Coordinating Expertise Among Emergent Groups Responding to Disasters," Organization Science, INFORMS, vol. 18(1), pages 147-161, February.
    15. Kyle Lewis & Benjamin Herndon, 2011. "Transactive Memory Systems: Current Issues and Future Research Directions," Organization Science, INFORMS, vol. 22(5), pages 1254-1265, October.
    16. Eunkwang Seo & Hyo Kang & Jaeyong Song, 0. "Blending talents for innovation: Team composition for cross-border R&D collaboration within multinational corporations," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 0, pages 1-35.
    17. Chen, Xiaogang & Li, Xue & Clark, Jan Guynes & Dietrich, Glenn B., 2013. "Knowledge sharing in open source software project teams: A transactive memory system perspective," International Journal of Information Management, Elsevier, vol. 33(3), pages 553-563.
    18. Cao, Xiongfei & Ali, Ahsan, 2018. "Enhancing team creative performance through social media and transactive memory system," International Journal of Information Management, Elsevier, vol. 39(C), pages 69-79.
    19. Julija N. Mell & Daan van Knippenberg & Wendy P. van Ginkel & Pursey P. M. A. R. Heugens, 2022. "From Boundary Spanning to Intergroup Knowledge Integration: The Role of Boundary Spanners’ Metaknowledge and Proactivity," Journal of Management Studies, Wiley Blackwell, vol. 59(7), pages 1723-1755, November.
    20. Ciaran Heavey & Zeki Simsek, 2015. "Transactive Memory Systems and Firm Performance: An Upper Echelons Perspective," Organization Science, INFORMS, vol. 26(4), pages 941-959, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521006685. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.