Sources of Generalized versus Issue-Specific Dis/Satisfaction in Service Channels of Distribution: A Review and Comparative Investigation
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- Villanueva Orbaiz, María Luisa, 1998. "Innovation, marketing information sharing and new product success in the European insurance sector," DEE - Working Papers. Business Economics. WB 6539, Universidad Carlos III de Madrid. Departamento de EconomÃa de la Empresa.
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