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Integrating internal and external customer relationships through relationship management: A strategic response to a changing global environment

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  • Beckett-Camarata, Elizabeth Jane
  • Camarata, Martin R.
  • Barker, Randolph T.

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  • Beckett-Camarata, Elizabeth Jane & Camarata, Martin R. & Barker, Randolph T., 1998. "Integrating internal and external customer relationships through relationship management: A strategic response to a changing global environment," Journal of Business Research, Elsevier, vol. 41(1), pages 71-81, January.
    • Handle: RePEc:eee:jbrese:v:41:y:1998:i:1:p:71-81
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    References listed on IDEAS

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    1. Alfred D. Chandler, 1969. "Strategy and Structure: Chapters in the History of the American Industrial Enterprise," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262530090, April.
    2. Henry Mintzberg & James A. Waters, 1985. "Of strategies, deliberate and emergent," Strategic Management Journal, Wiley Blackwell, vol. 6(3), pages 257-272, July.
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    Cited by:

    1. Mohammad Nabil Shaaban & Soha Ashraf Ghoneim, 2017. "Assessing the Effect of Customer Relationship Management on Hotels’ Marketing Performance: The Mediating Role of Marketing Capabilities – Evidence from Sharm El-Sheikh, Egypt," Tourism Research Institute, Journal of Tourism Research, vol. 18(1), pages 84-104, November.
    2. Bove, Liliana L. & Pervan, Simon J. & Beatty, Sharon E. & Shiu, Edward, 2009. "Service worker role in encouraging customer organizational citizenship behaviors," Journal of Business Research, Elsevier, vol. 62(7), pages 698-705, July.
    3. Bryan W. Husted & Robert Folger, 2004. "Fairness and Transaction Costs: The Contribution of Organizational Justice Theory to an Integrative Model of Economic Organization," Organization Science, INFORMS, vol. 15(6), pages 719-729, December.
    4. Evans, Jocelyn & Borders, Aberdeen Leila, 2014. "Strategically Surviving Bankruptcy during a Global Financial Crisis: The Importance of Understanding Chapter 15," Journal of Business Research, Elsevier, vol. 67(1), pages 2738-2742.
    5. Neerja Kashive & Vandana Tandon Khanna, 2017. "Building Employee Brand Equity to influence Organization Attractiveness and Firm Performance," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(2), pages 207-207, January.
    6. Abdul-Ghani, Eathar & Hyde, Kenneth F. & Marshall, Roger, 2011. "Emic and etic interpretations of engagement with a consumer-to-consumer online auction site," Journal of Business Research, Elsevier, vol. 64(10), pages 1060-1066, October.

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