IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v140y2022icp202-219.html
   My bibliography  Save this article

A cultural contingency model of knowledge sharing and job performance

Author

Listed:
  • Venkatesh, Viswanath
  • Davis, Fred D.
  • Zhu, Yaping

Abstract

Drawing from the knowledge management literature, we developed and tested a nomological network related to knowledge sharing – i.e., knowledge seeking and knowledge providing using knowledge management systems. We investigated the effect of cultural contingencies on the prediction of both knowledge seeking and knowledge providing. In addition, we examined the effect of knowledge sharing using a KMS on employee job performance. We conducted a study using a field survey of 224 employees in an organization in the People’s Republic of China and United States. We found that sensitivity to image and sensitivity to organizational incentives influenced both knowledge seeking and knowledge providing, and the effect was varied across individuals with different cultural values. For example, our findings suggested that the negative relationship between sensitivity to image and knowledge seeking was stronger for individuals with collectivistic values than for those with individualistic values. We also found that both knowledge seeking and knowledge providing led to better job performance.

Suggested Citation

  • Venkatesh, Viswanath & Davis, Fred D. & Zhu, Yaping, 2022. "A cultural contingency model of knowledge sharing and job performance," Journal of Business Research, Elsevier, vol. 140(C), pages 202-219.
    • Handle: RePEc:eee:jbrese:v:140:y:2022:i:c:p:202-219
    DOI: 10.1016/j.jbusres.2021.07.042
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296321005300
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2021.07.042?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wei, Shuqin & Ang, Tyson & Liou, Ru-Shiun, 2020. "Does the global vs. local scope matter? Contingencies of cause-related marketing in a developed market," Journal of Business Research, Elsevier, vol. 108(C), pages 201-212.
    2. Riikka M Sarala & Eero Vaara, 2010. "Cultural differences, convergence, and crossvergence as explanations of knowledge transfer in international acquisitions," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(8), pages 1365-1390, October.
    3. Narda R. Quigley & Paul E. Tesluk & Edwin A. Locke & Kathryn M. Bartol, 2007. "A Multilevel Investigation of the Motivational Mechanisms Underlying Knowledge Sharing and Performance," Organization Science, INFORMS, vol. 18(1), pages 71-88, February.
    4. Pedro H. Leivas & Anderson M.A. dos Santos, 2016. "Patterns and trends of group-based inequality in Brazil," WIDER Working Paper Series 127, World Institute for Development Economic Research (UNU-WIDER).
    5. Frankel, Jeffrey, 2016. "Globalization and Chinese Growth: Ends of Trends?," Working Paper Series 16-029, Harvard University, John F. Kennedy School of Government.
    6. ., 2016. "Financial instabilities and trends in the 1980s," Chapters, in: Financial Crises and Recession in the Global Economy, Fourth Edition, chapter 2, pages 36-87, Edward Elgar Publishing.
    7. Ramasamy, Bala & Goh, K.W. & Yeung, Matthew C.H., 2006. "Is Guanxi (relationship) a bridge to knowledge transfer?," Journal of Business Research, Elsevier, vol. 59(1), pages 130-139, January.
    8. Jiacheng, Wei & Lu, Liu & Francesco, Calabrese A., 2010. "A cognitive model of intra-organizational knowledge-sharing motivations in the view of cross-culture," International Journal of Information Management, Elsevier, vol. 30(3), pages 220-230.
    9. Kwok Leung & Rabi S Bhagat & Nancy R Buchan & Miriam Erez & Cristina B Gibson, 2005. "Culture and international business: recent advances and their implications for future research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 36(4), pages 357-378, July.
    10. Imed Boughzala & Gert-Jan de Vreede, 2015. "Evaluating team collaboration quality : the development and field application of Collaboration Maturity Model," Grenoble Ecole de Management (Post-Print) hal-01245385, HAL.
    11. Atreyi Kankanhalli & Bernard C.Y. Tan & Kwok‐Kee Wei, 2005. "Understanding seeking from electronic knowledge repositories: An empirical study," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 56(11), pages 1156-1166, September.
    12. Indranil Bardhan & Vish V. Krishnan & Shu Lin, 2013. "Team Dispersion, Information Technology, and Project Performance," Production and Operations Management, Production and Operations Management Society, vol. 22(6), pages 1478-1493, November.
    13. Venkatesh, Viswanath & Maruping, Likoebe M. & Brown, Susan A., 2006. "Role of time in self-prediction of behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 100(2), pages 160-176, July.
    14. Linda Argote & Bill McEvily & Ray Reagans, 2003. "Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes," Management Science, INFORMS, vol. 49(4), pages 571-582, April.
    15. David A Griffith & Salih Tamer Cavusgil & Shichun Xu, 2008. "Emerging themes in international business research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 39(7), pages 1220-1235, October.
    16. Shad Morris & Ryan Hammond & Scott Snell, 2014. "A microfoundations approach to transnational capabilities: The role of knowledge search in an ever-changing world," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 45(4), pages 405-427, May.
    17. Stephen P. Borgatti & Rob Cross, 2003. "A Relational View of Information Seeking and Learning in Social Networks," Management Science, INFORMS, vol. 49(4), pages 432-445, April.
    18. Imed Boughzala & Gert-Jan de Vreede, 2015. "Evaluating team collaboration quality : the development and field application of Collaboration Maturity Model," Post-Print hal-01245385, HAL.
    19. Sulin Ba & Jan Stallaert & Andrew B. Whinston, 2001. "Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment," Information Systems Research, INFORMS, vol. 12(3), pages 225-239, September.
    20. Riikka M. Sarala & Eero Vaara, 2010. "Cultural differences, convergence, and crossvergence as explanations of knowledge transfer in international acquisitions," Post-Print hal-02312553, HAL.
    21. Akhalaia N. & Vasadze M., 2016. "New trends in Hospitality Industry and Georgia," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 6(6), pages 1-6.
    22. Martine R Haas & Jonathon N Cummings, 2015. "Barriers to knowledge seeking within MNC teams: Which differences matter most?," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 46(1), pages 36-62, January.
    23. Xiaojun Zhang & Likoebe M. Maruping, 2008. "Household technology adoption in a global marketplace: Incorporating the role of espoused cultural values," Information Systems Frontiers, Springer, vol. 10(4), pages 403-413, September.
    24. Pedro H. Leivas & Anderson M. A. dos Santos, 2016. "Patterns and trends of group-based inequality in Brazil," WIDER Working Paper Series wp-2016-127, World Institute for Development Economic Research (UNU-WIDER).
    25. Oecd, 2016. "Online Product Safety: Trends and Challenges," OECD Digital Economy Papers 261, OECD Publishing.
    26. Martine R. Haas & Morten T. Hansen, 2007. "Different knowledge, different benefits: toward a productivity perspective on knowledge sharing in organizations," Strategic Management Journal, Wiley Blackwell, vol. 28(11), pages 1133-1153, November.
    27. Günter K Stahl & Rosalie L Tung, 2015. "Towards a more balanced treatment of culture in international business studies: The need for positive cross-cultural scholarship," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 46(4), pages 391-414, May.
    28. Heckman, James, 2013. "Sample selection bias as a specification error," Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 31(3), pages 129-137.
    29. Gundula Lücke & Tatiana Kostova & Kendall Roth, 2014. "Multiculturalism from a cognitive perspective: Patterns and implications," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 45(2), pages 169-190, February.
    30. Xiaoming Zhu & Bingying Song & Yingzi Ni & Yifan Ren & Rui Li, 2016. "Business Trends in the Digital Era," Springer Books, Springer, number 978-981-10-1079-8, December.
    31. Ann Majchrzak & Arvind Malhotra & Richard John, 2005. "Perceived Individual Collaboration Know-How Development Through Information Technology–Enabled Contextualization: Evidence from Distributed Teams," Information Systems Research, INFORMS, vol. 16(1), pages 9-27, March.
    32. Ma, Jieqiong & Yang, Jie & Yoo, Boonghee, 2020. "The moderating role of personal cultural values on consumer ethnocentrism in developing countries: The case of Brazil and Russia," Journal of Business Research, Elsevier, vol. 108(C), pages 375-389.
    33. Gee W. Bock & Young-Gul Kim, 2002. "Breaking the Myths of Rewards: An Exploratory Study of Attitudes about Knowledge Sharing," Information Resources Management Journal (IRMJ), IGI Global, vol. 15(2), pages 14-21, April.
    34. Wilhelm Barner-Rasmussen & Mats Ehrnrooth & Alexei Koveshnikov & Kristiina Mä;kelä, 2014. "Cultural and language skills as resources for boundary spanning within the MNC," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 45(7), pages 886-905, September.
    35. Cleveland, Mark & Laroche, Michel, 2007. "Acculturaton to the global consumer culture: Scale development and research paradigm," Journal of Business Research, Elsevier, vol. 60(3), pages 249-259, March.
    36. Venkatesh, Viswanath & Maruping, Likoebe M. & Brown, Susan A., 2006. "Erratum to "Role of time in self-prediction of behavior" [Organizational Behavior and Human Decision Processes 100 (2006) 160-176]," Organizational Behavior and Human Decision Processes, Elsevier, vol. 101(2), pages 262-261, November.
    37. ., 2016. "Financial instabilities and trends in the 1990s," Chapters, in: Financial Crises and Recession in the Global Economy, Fourth Edition, chapter 3, pages 88-111, Edward Elgar Publishing.
    38. Dong-Gil Ko & Alan R. Dennis, 2011. "Profiting from Knowledge Management: The Impact of Time and Experience," Information Systems Research, INFORMS, vol. 22(1), pages 134-152, March.
    39. Alon Lisak & Miriam Erez & Yang Sui & Cynthia Lee, 2016. "The positive role of global leaders in enhancing multicultural team innovation," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 47(6), pages 655-673, August.
    40. World Bank & Ecofys & Vivid Economics, "undated". "State and Trends of Carbon Pricing 2016," World Bank Publications - Reports 25160, The World Bank Group.
    41. Amitabh Anand & Isabelle Walsh & Sandra Moffett, 2019. "Does humility facilitate knowledge sharing? Investigating the role of humble knowledge inquiry and response," Post-Print halshs-02284002, HAL.
    42. Friedrich, Julia & Becker, Michael & Kramer, Frederik & Wirth, Markus & Schneider, Martin, 2020. "Incentive design and gamification for knowledge management," Journal of Business Research, Elsevier, vol. 106(C), pages 341-352.
    43. Stephen J Gould & Andreas F Grein, 2009. "Think glocally, act glocally: a culture-centric comment on Leung, Bhagat, Buchan, Erez and Gibson (2005)," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 40(2), pages 237-254, February.
    44. Samer Faraj & Lee Sproull, 2000. "Coordinating Expertise in Software Development Teams," Management Science, INFORMS, vol. 46(12), pages 1554-1568, December.
    45. Thomas Hutzschenreuter & Johannes C Voll, 2008. "Performance effects of “added cultural distance” in the path of international expansion: the case of German multinational enterprises," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 39(1), pages 53-70, January.
    46. Martin Eisend, 2019. "Explaining Digital Piracy: A Meta-Analysis," Information Systems Research, INFORMS, vol. 30(2), pages 636-664, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gonçalves, Tiago & Curado, Carla & Oliveira, Mírian, 2023. "Clarifying knowledge withholding: A systematic literature review and future research agenda," Journal of Business Research, Elsevier, vol. 157(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Venkateswaran, Ramya Tarakad & George, Rejie, 2020. "When does culture matter? A multilevel study on the role of situational moderators," Journal of Business Research, Elsevier, vol. 116(C), pages 99-122.
    2. Narda R. Quigley & Paul E. Tesluk & Edwin A. Locke & Kathryn M. Bartol, 2007. "A Multilevel Investigation of the Motivational Mechanisms Underlying Knowledge Sharing and Performance," Organization Science, INFORMS, vol. 18(1), pages 71-88, February.
    3. Popli, Manish & Akbar, Mohammad & Kumar, Vikas & Gaur, Ajai, 2016. "Reconceptualizing cultural distance: The role of cultural experience reserve in cross-border acquisitions," Journal of World Business, Elsevier, vol. 51(3), pages 404-412.
    4. Cristina López-Duarte & Marta M. Vidal-Suárez & Belén González-Díaz & Nuno Rosa Reis, 2016. "Understanding the relevance of national culture in international business research: a quantitative analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 108(3), pages 1553-1590, September.
    5. Melissa A. Valentine & Tom Fangyun Tan & Bradley R. Staats & Amy C. Edmondson, 2019. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations," Manufacturing & Service Operations Management, INFORMS, vol. 21(2), pages 346-360, May.
    6. Cláudia Frias Pinto & Fernando Ribeiro Serra & Manuel Portugal Ferreira, 2014. "A bibliometric study on culture research in International Business," Working Papers 107, globADVANTAGE, Polytechnic Institute of Leiria.
    7. Ye, Silin & Zhou, Jing & Jiang, Yunwen & Liu, Xiaming, 2023. "Managers as the bridge: How cultural friction influences the integration of cross-border mergers and acquisitions," International Business Review, Elsevier, vol. 32(4).
    8. Nicolai J. Foss & Torben Pedersen, 2019. "Microfoundations in international management research: The case of knowledge sharing in multinational corporations," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 50(9), pages 1594-1621, December.
    9. Joel M. Evans & Michael G. Hendron & James B. Oldroyd, 2015. "Withholding the Ace: The Individual- and Unit-Level Performance Effects of Self-Reported and Perceived Knowledge Hoarding," Organization Science, INFORMS, vol. 26(2), pages 494-510, April.
    10. Niccolò Pisani & Joan Enric Ricart, 2018. "Offshoring Innovation to Emerging Countries: The Effects of IP Protection and Cultural Differences on Firms’ Decision to Augment Versus Exploit Home-Base-Knowledge," Management International Review, Springer, vol. 58(6), pages 871-909, December.
    11. Dan V. Caprar & Sunghoon Kim & Benjamin W. Walker & Paula Caligiuri, 2022. "Beyond “Doing as the Romans Do”: A review of research on countercultural business practices," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(7), pages 1449-1483, September.
    12. Satu Teerikangas & Olivier Irrmann, 2016. "Cultural Change Following International Acquisitions: Cohabiting the Tension Between Espoused and Practiced Cultures," Management International Review, Springer, vol. 56(2), pages 195-226, April.
    13. Ilya R. P. Cuypers & Gokhan Ertug & John Cantwell & Akbar Zaheer & Martin Kilduff, 2020. "Making connections: Social networks in international business," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(5), pages 714-736, July.
    14. Linda Argote & Sunkee Lee & Jisoo Park, 2021. "Organizational Learning Processes and Outcomes: Major Findings and Future Research Directions," Management Science, INFORMS, vol. 67(9), pages 5399-5429, September.
    15. Sheen S. Levine & Michael J. Prietula, 2012. "How Knowledge Transfer Impacts Performance: A Multilevel Model of Benefits and Liabilities," Organization Science, INFORMS, vol. 23(6), pages 1748-1766, December.
    16. Fernandez, Anne-Sophie & Chiambaretto, Paul & Chauvet, Mathieu & Engsig, Juliane, 2021. "Why do MNEs both make and coopete for innovation?," Technovation, Elsevier, vol. 106(C).
    17. Sirkka L. Jarvenpaa & Ann Majchrzak, 2008. "Knowledge Collaboration Among Professionals Protecting National Security: Role of Transactive Memories in Ego-Centered Knowledge Networks," Organization Science, INFORMS, vol. 19(2), pages 260-276, April.
    18. Argote, Linda & Fahrenkopf, Erin, 2016. "Knowledge transfer in organizations: The roles of members, tasks, tools, and networks," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 146-159.
    19. Mäkelä, Kristiina & Andersson, Ulf & Seppälä, Tomi, 2012. "Interpersonal similarity and knowledge sharing within multinational organizations," International Business Review, Elsevier, vol. 21(3), pages 439-451.
    20. Alexandridis, George & Hoepner, Andreas G.F. & Huang, Zhenyi & Oikonomou, Ioannis, 2022. "Corporate social responsibility culture and international M&As," The British Accounting Review, Elsevier, vol. 54(1).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:140:y:2022:i:c:p:202-219. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.