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Evolving two-generation services to disrupt the intergenerational effects of poverty and promote family well-being

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  • Upadhyaya, Shikha
  • Blocker, Christopher P.
  • Houston, H. Rika
  • Sims, Marjorie R.

Abstract

How do social services disrupt the generational effects of poverty to help families flourish? To address this question, we highlight a less familiar, but resurgent, social work model known as two-generation services that avoids serving only individuals and instead orients around holistic family outcomes. Despite the optimism of leading think tanks and publicized exemplars, the prevalence of the two-generation approach is rare. To empower these initiatives with ideas to reach their potential, we synthesize two-generation principles with extant research and data with social service participants to identify gaps in service design and value creation that impede two-generation approaches. Analysis reveals entrenched skepticism and imbalanced polarities for families that participate in social service ecosystems. To stimulate progress against these imbalances, we synthesize insights from Family Systems Theory and Service-Dominant Logic to generate research propositions and practical insights for services seeking to reduce the intergenerational effects of poverty and promote family well-being.

Suggested Citation

  • Upadhyaya, Shikha & Blocker, Christopher P. & Houston, H. Rika & Sims, Marjorie R., 2021. "Evolving two-generation services to disrupt the intergenerational effects of poverty and promote family well-being," Journal of Business Research, Elsevier, vol. 125(C), pages 324-335.
    • Handle: RePEc:eee:jbrese:v:125:y:2021:i:c:p:324-335
    DOI: 10.1016/j.jbusres.2020.12.019
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    1. Zhenshan Yang & Ding Yang & Dongqi Sun & Linsheng Zhong, 2023. "Ecological and social poverty traps: Complex interactions moving toward sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(2), pages 853-864, April.
    2. Melissa G. Bublitz & Laura A. Peracchio & Brennan Davis & Jennifer Edson Escalas & Jonathan Hansen & Elizabeth G. Miller & Beth Vallen & Tiffany B. White, 2022. "Stronger together: Developing research partnerships with social impact organizations," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(3), pages 1028-1045, September.

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