IDEAS home Printed from https://ideas.repec.org/a/ucp/jacres/doi10.1086-690463.html
   My bibliography  Save this article

Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits

Author

Listed:
  • Alexander P. Henkel
  • Johannes Boegershausen
  • Robert Ciuchita
  • Gaby Odekerken-Schröder

Abstract

Raising a child is a life project that involves setting goals, making plans, and acquiring the means to execute the plans. This article examines how families modify their goals, plans, and means after learning a child is disabled. An inductive investigation of nine families who have a child with hearing loss emphasizes the pivotal role of individual and collective consumer resources in attaining central well-being goals (e.g., social inclusion). Results show that consumer resources are partly endowed, yet dynamically shaped by marketplace interactions. These resource dynamics unfold in both positive (e.g., creating family routines) and negative (e.g., losing trust in service providers) ways. Typically, goal pursuit determines resource acquisition; however, in certain conditions, resource availability also can influence goal pursuit, with potentially detrimental outcomes. Fully appreciating consumer resource dynamics is crucial for understanding how consumers pursue life themes and projects for significant others and for the family as a collective.

Suggested Citation

  • Alexander P. Henkel & Johannes Boegershausen & Robert Ciuchita & Gaby Odekerken-Schröder, 2017. "Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits," Journal of the Association for Consumer Research, University of Chicago Press, vol. 2(1), pages 26-47.
  • Handle: RePEc:ucp:jacres:doi:10.1086/690463
    DOI: 10.1086/690463
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1086/690463
    Download Restriction: Access to the online full text or PDF requires a subscription.

    File URL: http://dx.doi.org/10.1086/690463
    Download Restriction: Access to the online full text or PDF requires a subscription.

    File URL: https://libkey.io/10.1086/690463?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Spiggle, Susan, 1994. "Analysis and Interpretation of Qualitative Data in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(3), pages 491-503, December.
    2. Simona Botti & Kristina Orfali & Sheena S. Iyengar, 2009. "Tragic Choices: Autonomy and Emotional Responses to Medical Decisions," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 36(3), pages 337-352.
    3. Natalie Ross Adkins & Julie L. Ozanne, 2005. "The Low Literate Consumer," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 32(1), pages 93-105, June.
    4. Anderson, Laurel & Ostrom, Amy L. & Corus, Canan & Fisk, Raymond P. & Gallan, Andrew S. & Giraldo, Mario & Mende, Martin & Mulder, Mark & Rayburn, Steven W. & Rosenbaum, Mark S. & Shirahada, Kunio & W, 2013. "Transformative service research: An agenda for the future," Journal of Business Research, Elsevier, vol. 66(8), pages 1203-1210.
    5. Thompson, Craig J & Locander, William B & Pollio, Howard R, 1990. "The Lived Meaning of Free Choice: An Existential-Phenomenological Description of Everyday Consumer Experiences of Contemporary Married Women," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(3), pages 346-361, December.
    6. Eileen Fischer & Cele C. Otnes & Linda Tuncay, 2007. "Pursuing Parenthood: Integrating Cultural and Cognitive Perspectives on Persistent Goal Striving," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 34(4), pages 425-440, May.
    7. Tandy Chalmers Thomas & Linda L. Price & Hope Jensen Schau, 2013. "When Differences Unite: Resource Dependence in Heterogeneous Consumption Communities," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 39(5), pages 1010-1033.
    8. Amber M. Epp & Sunaina R. Velagaleti, 2014. "Outsourcing Parenthood? How Families Manage Care Assemblages Using Paid Commercial Services," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 41(4), pages 911-935.
    9. Suraj Commuri & James W. Gentry, 2005. "Resource Allocation in Households with Women as Chief Wage Earners," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 32(2), pages 185-195, September.
    10. Meyers-Levy, Joan & Tybout, Alice M, 1997. "Context Effects at Encoding and Judgment in Consumption Settings: The Role of Cognitive Resources," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 24(1), pages 1-14, June.
    11. Amber M. Epp & Linda L. Price, 2008. "Family Identity: A Framework of Identity Interplay in Consumption Practices," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 35(1), pages 50-70, February.
    12. Amber M. Epp & Sunaina R. Velagaleti, 2014. "Outsourcing Parenthood? How Families Manage Care Assemblages Using Paid Commercial Services," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 41(4), pages 911-935.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:oup:jecgeo:v:50:y:2023:i:2:p:282-302. is not listed on IDEAS
    2. Zeynep Arsel & Darren DahlEditor & Eileen FischerEditor & Gita JoharEditor & Vicki MorwitzEditor, 2017. "Asking Questions with Reflexive Focus: A Tutorial on Designing and Conducting Interviews," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(4), pages 939-948.
    3. Thomas, Tandy Chalmers & Epp, Amber M. & Price, Linda L., 2020. "Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices," Journal of Retailing, Elsevier, vol. 96(1), pages 9-24.
    4. Edirisingha, Prabash & Aitken, Robert & Ferguson, Shelagh, 2022. "Setting up home: The role of domestic materiality in extended family identity formation," Journal of Business Research, Elsevier, vol. 147(C), pages 1-15.
    5. Castilhos, Rodrigo B. & Fonseca, Marcelo J., 2016. "Pursuing upward transformation: The construction of a progressing self among dominated consumers," Journal of Business Research, Elsevier, vol. 69(1), pages 6-17.
    6. Upadhyaya, Shikha & Blocker, Christopher P. & Houston, H. Rika & Sims, Marjorie R., 2021. "Evolving two-generation services to disrupt the intergenerational effects of poverty and promote family well-being," Journal of Business Research, Elsevier, vol. 125(C), pages 324-335.
    7. Rohit Varman & Hari Sreekumar & Russell W Belk, 2022. "Money, Sacrificial Work, and Poor Consumers [The Low Literate Consumer]," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 49(4), pages 657-677.
    8. Donna L Hoffman & Thomas P Novak & Eileen FischerEditor & Robert KozinetsAssociate Editor, 2018. "Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(6), pages 1178-1204.
    9. Lydia Ottlewski & Joonas Rokka & John Schouten, 2024. "How consumer-initiated platforms shape family and consumption," Post-Print hal-04325754, HAL.
    10. Ximena Garcia-Rada & Mary Steffel & Elanor F Williams & Michael I Norton, 2022. "Consumers Value Effort over Ease When Caring for Close Others [Inclusion of Other in the Self Scale and the Structure of Interpersonal Closeness]," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 48(6), pages 970-990.
    11. Lydia Ottlewski, 2021. "Building and Strengthening Community at the Margins of Society through Social Enterprise," Sustainability, MDPI, vol. 13(21), pages 1-15, October.
    12. Aimee Dinnin Huff & June Cotte, 2013. "Complexities of Consumption: The Case of Childcare," Journal of Consumer Affairs, Wiley Blackwell, vol. 47(1), pages 72-97, April.
    13. Monica C. LaBarge & Martin Pyle, 2020. "Staying in “the works of living”: How older adults employ marketplace resources to age successfully," Journal of Consumer Affairs, Wiley Blackwell, vol. 54(2), pages 742-774, June.
    14. Anne Sorensen & Judy Drennan, 2017. "Understanding value-creating practices in social media-based brand communities," The Service Industries Journal, Taylor & Francis Journals, vol. 37(15-16), pages 986-1007, December.
    15. Hosany, A. R. Shaheen & Hosany, Sameer & He, Hongwei, 2022. "Children sustainable behaviour: A review and research agenda," Journal of Business Research, Elsevier, vol. 147(C), pages 236-257.
    16. Julia Rötzmeier-Keuper, 2020. "Consumer Vulnerability: Overview And Synthesis Of The Current State Of Knowledge And Future Service-Related Research Directions," Working Papers Dissertations 65, Paderborn University, Faculty of Business Administration and Economics.
    17. Linda D. Hollebeek & V. Kumar & Rajendra K. Srivastava & Moira K. Clark, 2023. "Moving the stakeholder journey forward," Journal of the Academy of Marketing Science, Springer, vol. 51(1), pages 23-49, January.
    18. Paolo Franco, 2023. "Older consumers and technology: A critical systematic literature review," AMS Review, Springer;Academy of Marketing Science, vol. 13(1), pages 92-121, June.
    19. Bradford, Tonya Williams & Sherry, John F., 2013. "Orchestrating rituals through retailers: An examination of gift registry," Journal of Retailing, Elsevier, vol. 89(2), pages 158-175.
    20. Edwards, Karen & Rosenbaum, Mark S. & Brosdahl, Deborah & Hughes, Patrick, 2018. "Designing retail spaces for inclusion," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 182-190.
    21. Lez Trujillo Torres & Benét DeBerry-Spence, 2019. "Consumer valorization strategies in traumatic extraordinary experiences," Journal of the Academy of Marketing Science, Springer, vol. 47(3), pages 516-531, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ucp:jacres:doi:10.1086/690463. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journals Division (email available below). General contact details of provider: https://www.journals.uchicago.edu/JACR .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.