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Transforming community well-being through patients' lived experiences

Author

Listed:
  • Gallan, Andrew S.
  • McColl-Kennedy, Janet R.
  • Barakshina, Tatiana
  • Figueiredo, Bernardo
  • Jefferies, Josephine Go
  • Gollnhofer, Johanna
  • Hibbert, Sally
  • Luca, Nadina
  • Roy, Sanjit
  • Spanjol, Jelena
  • Winklhofer, Heidi

Abstract

The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develop a conceptual framework establishing connections between micro and meso levels through the expansion of patients' lived ecosystems. We introduce the concept of patient ecosystem management (PEM), an organizational process that focuses on treating patients differently in terms of assessing, managing, and expanding resources to achieve patient health and well-being goals. This process establishes a foundational perspective that is necessary to connect patients' ecosystems and to facilitate community well-being. Theoretically, this research creates ties between micro-level interactions and a collective measure (community well-being). Policymakers and healthcare professionals should take a PEM perspective, which will require new roles and behaviors, and leverage technology to expand and overlap patients' individual service ecosystems (intra-alignment), thus enlarging community well-being (inter-alignment).

Suggested Citation

  • Gallan, Andrew S. & McColl-Kennedy, Janet R. & Barakshina, Tatiana & Figueiredo, Bernardo & Jefferies, Josephine Go & Gollnhofer, Johanna & Hibbert, Sally & Luca, Nadina & Roy, Sanjit & Spanjol, Jelen, 2019. "Transforming community well-being through patients' lived experiences," Journal of Business Research, Elsevier, vol. 100(C), pages 376-391.
    • Handle: RePEc:eee:jbrese:v:100:y:2019:i:c:p:376-391
    DOI: 10.1016/j.jbusres.2018.12.029
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    Citations

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    Cited by:

    1. Razmdoost, Kamran & Alinaghian, Leila & Chandler, Jennifer D. & Mele, Cristina, 2023. "Service ecosystem boundary and boundary work," Journal of Business Research, Elsevier, vol. 156(C).
    2. Gallan, Andrew S. & Kabadayi, Sertan & Ali, Faizan & Helkkula, Anu & Wu, Laurie & Zhang, Ye, 2021. "Transformative hospitality services: A conceptualization and development of organizational dimensions," Journal of Business Research, Elsevier, vol. 134(C), pages 171-183.
    3. Upadhyaya, Shikha & Blocker, Christopher P. & Houston, H. Rika & Sims, Marjorie R., 2021. "Evolving two-generation services to disrupt the intergenerational effects of poverty and promote family well-being," Journal of Business Research, Elsevier, vol. 125(C), pages 324-335.
    4. Stefanini, Alessandro & Aloini, Davide & Gloor, Peter & Pochiero, Federica, 2021. "Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors," Journal of Business Research, Elsevier, vol. 129(C), pages 600-611.
    5. Perez, Dikla & Munichor, Nira & Buskila, Gadi, 2023. "Help yourself: Pictures of donation recipients engaged in physical self-help enhance donations on crowdfunding platforms," Journal of Business Research, Elsevier, vol. 161(C).
    6. McColl-Kennedy, Janet R. & Cheung, Lilliemay & Coote, Leonard V., 2020. "Tensions and trade-offs in multi-actor service ecosystems," Journal of Business Research, Elsevier, vol. 121(C), pages 655-666.
    7. Rezaee Vessal, Saeedeh & Partouche-Sebban, Judith & Schiavone, Francesco & Raïes, Karine, 2022. "We link, you link: Social alliances and community engagement among vulnerable consumers in oncology," Journal of Business Research, Elsevier, vol. 143(C), pages 36-45.

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