IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v122y2021icp794-804.html
   My bibliography  Save this article

Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation

Author

Listed:
  • Parsons, Elizabeth
  • Kearney, Treasa
  • Surman, Emma
  • Cappellini, Benedetta
  • Moffat, Sue
  • Harman, Vicki
  • Scheurenbrand, Klara

Abstract

This paper introduces an “ethics of care” lens to the literature on Transformative Services Research (TSR) to understand how service users and providers co-create transformational value and well-being. In considering six food poverty organizations—categorized as market-oriented, faith-oriented, or neighborhood-oriented—the authors argue that the intention behind enacting an ethics of care drives different possibilities for transformative value. The analysis is organized in line with Tronto’s (1993; 2001) phases of caring, and makes connections between values that drive the organization’s work, emerging subjectivities, practices that unfold as a result, and ultimately the value that is co-created. The findings show that caring relations must be considered “in situ,” as an organization’s values and practices are what determine the potential for transformative value.

Suggested Citation

  • Parsons, Elizabeth & Kearney, Treasa & Surman, Emma & Cappellini, Benedetta & Moffat, Sue & Harman, Vicki & Scheurenbrand, Klara, 2021. "Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation," Journal of Business Research, Elsevier, vol. 122(C), pages 794-804.
    • Handle: RePEc:eee:jbrese:v:122:y:2021:i:c:p:794-804
    DOI: 10.1016/j.jbusres.2020.06.058
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296320304331
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2020.06.058?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Thompson, Craig J, 1996. "Caring Consumers: Gendered Consumption Meanings and the Juggling Lifestyle," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 22(4), pages 388-407, March.
    2. Bublitz, Melissa G. & Peracchio, Laura A. & Dadzie, Charlene A. & Escalas, Jennifer Edson & Hansen, Jonathan & Hutton, Martina & Nardini, Gia & Absher, Carrie & Tangari, Andrea Heintz, 2019. "Food access for all: Empowering innovative local infrastructure," Journal of Business Research, Elsevier, vol. 100(C), pages 354-365.
    3. Weaver, Todd & Mulder, Mark & Koppenhafer, Leslie & Scott, Kristin & Liu, Richie L., 2019. "Diving in together or toes in the water: The interplay of community and nonprofit engagement in poverty alleviation," Journal of Business Research, Elsevier, vol. 100(C), pages 431-440.
    4. Spiggle, Susan, 1994. "Analysis and Interpretation of Qualitative Data in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(3), pages 491-503, December.
    5. Mark R. Mulder & Justine M. Rapp & Anne Hamby & Todd Weaver, 2015. "Consumer transformation through volunteer service experiences," The Service Industries Journal, Taylor & Francis Journals, vol. 35(15-16), pages 865-882, November.
    6. Hudson, Laurel Anderson & Ozanne, Julie L, 1988. "Alternative Ways of Seeking Knowledge in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 14(4), pages 508-521, March.
    7. Marshall Schminke & Anke Arnaud & Regina Taylor, 2015. "Ethics, Values, and Organizational Justice: Individuals, Organizations, and Beyond," Journal of Business Ethics, Springer, vol. 130(3), pages 727-736, September.
    8. Thompson, Craig J & Pollio, Howard R & Locander, William B, 1994. "The Spoken and the Unspoken: A Hermeneutic Approach to Understanding the Cultural Viewpoints That Underlie Consumers' Expressed Meanings," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(3), pages 432-452, December.
    9. Luis Javier Sanchez-Barrios & Mario Giraldo & Mahmoud Khalik & Ricardo Manjarres, 2015. "Services for the underserved: unintended well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 35(15-16), pages 883-897, November.
    10. Hulda G. Black & Andrew S. Gallan, 2015. "Transformative service networks: cocreated value as well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 35(15-16), pages 826-845, November.
    11. Storbacka, Kaj & Brodie, Roderick J. & Böhmann, Tilo & Maglio, Paul P. & Nenonen, Suvi, 2016. "Actor engagement as a microfoundation for value co-creation," Journal of Business Research, Elsevier, vol. 69(8), pages 3008-3017.
    12. Finsterwalder, Jörg & Kuppelwieser, Volker G., 2020. "Intentionality and transformative services: Wellbeing co-creation and spill-over effects," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    13. Kuppelwieser, Volker G. & Finsterwalder, Jörg, 2016. "Transformative service research and service dominant logic: Quo Vaditis?," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 91-98.
    14. Thompson, C. & Smith, D. & Cummins, S., 2018. "Understanding the health and wellbeing challenges of the food banking system: A qualitative study of food bank users, providers and referrers in London," Social Science & Medicine, Elsevier, vol. 211(C), pages 95-101.
    15. Anderson, Laurel & Ostrom, Amy L. & Corus, Canan & Fisk, Raymond P. & Gallan, Andrew S. & Giraldo, Mario & Mende, Martin & Mulder, Mark & Rayburn, Steven W. & Rosenbaum, Mark S. & Shirahada, Kunio & W, 2013. "Transformative service research: An agenda for the future," Journal of Business Research, Elsevier, vol. 66(8), pages 1203-1210.
    16. Mark S. Rosenbaum, 2015. "Transformative service research: focus on well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 35(7-8), pages 363-367, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Susi Geiger & Ilaria Galasso & Nora Hangel & Federica Lucivero & Gemma Watts, 2024. "Vulnerability and Response-Ability in the Pandemic Marketplace: Developing an Ethic of Care for Provisioning in Crisis," Journal of Business Ethics, Springer, vol. 192(3), pages 441-459, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Troebs, Cord-Christian & Wagner, Tillmann & Heidemann, F., 2018. "Transformative retail services: Elevating loyalty through customer well-being," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 198-206.
    2. Peng, Jiamin & Yang, Xiaoyun & Poon, Patrick & Xie, Lishan, 2022. "Enhancing users' well-being in virtual medical tourism communities: A configurational analysis of users’ interaction characteristics and social support," Technology in Society, Elsevier, vol. 71(C).
    3. Anne Hamby & Justine Rapp Farrell, 2022. "Have you found what you are looking for? How values orientations affect pro‐social change after transformative service experiences," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(3), pages 1375-1391, September.
    4. Fortezza, Fulvio & Figueiredo, Bernardo & Scaraboto, Daiane & Del Chiappa, Giacomo, 2022. "Managing multiple logics to facilitate consumer transformation," Journal of Business Research, Elsevier, vol. 144(C), pages 377-390.
    5. Aimee Dinnin Huff & June Cotte, 2013. "Complexities of Consumption: The Case of Childcare," Journal of Consumer Affairs, Wiley Blackwell, vol. 47(1), pages 72-97, April.
    6. Daly, Bonita A. & Schuler, Drue K., 1998. "Redefining a certified public accounting firm," Accounting, Organizations and Society, Elsevier, vol. 23(5-6), pages 549-567.
    7. repec:oup:jecgeo:v:50:y:2023:i:2:p:282-302. is not listed on IDEAS
    8. Liu, Chihling & Keeling, Debbie Isobel & Hogg, Margaret K., 2016. "Strategy narratives and wellbeing challenges: The role of everyday self-presentation," Journal of Business Research, Elsevier, vol. 69(1), pages 234-243.
    9. Valtteri Kaartemo & Helena Känsäkoski, 2018. "Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction," SAGE Open, , vol. 8(4), pages 21582440188, December.
    10. Alexander P. Henkel & Johannes Boegershausen & Robert Ciuchita & Gaby Odekerken-Schröder, 2017. "Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits," Journal of the Association for Consumer Research, University of Chicago Press, vol. 2(1), pages 26-47.
    11. Jamal, Ahmad & Peattie, Sue & Peattie, Ken, 2012. "Ethnic minority consumers' responses to sales promotions in the packaged food market," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 98-108.
    12. Attila Havas & Doris Schartinger & K. Matthias Weber, 2022. "Innovation Studies, Social Innovation, and Sustainability Transitions Research: From mutual ignorance towards an integrative perspective?," CERS-IE WORKING PAPERS 2227, Institute of Economics, Centre for Economic and Regional Studies.
    13. Frédéric Basso & Philippe Robert-Demontrond & Maryvonne Hayek & Jean-Luc Anton & Bruno Nazarian & Muriel Roth & Olivier Oullier, 2014. "Why People Drink Shampoo? Food Imitating Products Are Fooling Brains and Endangering Consumers for Marketing Purposes," Post-Print halshs-01183005, HAL.
    14. Suvi Nenonen & Kaj Storbacka & Charlotta Windahl, 2019. "Capabilities for market-shaping: triggering and facilitating increased value creation," Journal of the Academy of Marketing Science, Springer, vol. 47(4), pages 617-639, July.
    15. Salome Zimmermann, 2019. "Same Same but Different: How and Why Banks Approach Sustainability," Sustainability, MDPI, vol. 11(8), pages 1-20, April.
    16. Basso, Frédéric & Robert-Demontrond, Philippe & Hayek, Maryvonne & Anton, Jean-Luc & Nazarian, Bruno & Roth, Muriel & Oullier, Olivier, 2014. "Why people drink shampoo? Food imitating products are fooling brains and endangering consumers for marketing purposes," LSE Research Online Documents on Economics 59224, London School of Economics and Political Science, LSE Library.
    17. Pilar Rojas Gaviria, 2008. "Consumers and their transformation tales," Working Papers CEB 08-039.RS, ULB -- Universite Libre de Bruxelles.
    18. Akter, Shahriar & Babu, Mujahid Mohiuddin & Hossain, Md Afnan & Hani, Umme, 2022. "Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare," Journal of Business Research, Elsevier, vol. 140(C), pages 95-106.
    19. Husemann, Katharina C. & Eckhardt, Giana M. & Grohs, Reinhard & Saceanu, Raluca E., 2016. "The dynamic interplay between structure, anastructure and antistructure in extraordinary experiences," Journal of Business Research, Elsevier, vol. 69(9), pages 3361-3370.
    20. Helkkula, Anu & Arnould, Eric J., 2022. "Using neo-animism to revisit actors for Sustainable Development Goals (SDGs) in S-D logic," Journal of Business Research, Elsevier, vol. 149(C), pages 860-868.
    21. de Kervenoael, Ronan & Schwob, Alexandre & Chandra, Careen, 2020. "E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:122:y:2021:i:c:p:794-804. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.