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Going cashless: Change in institutional logic and consumption practices in the face of institutional disruption

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  • Shekhar, Sudhanshu
  • Manoharan, Bhupesh
  • Rakshit, Krishanu

Abstract

This study explores how sudden disruptive changes lead to changes in institutional logic and associated consumption practices. The empirical context is provided by the demonetization of high-denomination currency in India in 2016. The findings reveal that micro-level consumption practices are embedded within macro-level social structures and institutions. Therefore, institutional changes lead to corresponding changes in the material, competence, and meaning dimensions of consumption practices. This study examines the neglected dimension of the delegitimation of consumption practices and markets. The study points to artifactual spatialization and indirect identification as important mechanisms of change in materiality, and sheds light on the microfoundations of institutions. It explores the sensemaking work of adjusting, adapting, adopting, and advocating by micro-actors and the sensegiving work of problematizing, enrolling, and facilitating by macro-actors. Thus, sensemaking and sensegiving enactments are conceptualized as institutional work.

Suggested Citation

  • Shekhar, Sudhanshu & Manoharan, Bhupesh & Rakshit, Krishanu, 2020. "Going cashless: Change in institutional logic and consumption practices in the face of institutional disruption," Journal of Business Research, Elsevier, vol. 114(C), pages 60-79.
    • Handle: RePEc:eee:jbrese:v:114:y:2020:i:c:p:60-79
    DOI: 10.1016/j.jbusres.2020.04.010
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    References listed on IDEAS

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    Cited by:

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    2. Vimala Balakrishnan & Meesha Lini Eesan, 2024. "Enablers and disablers for contactless payment acceptance among Malaysian adults," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    3. Zhou, Chenxi & Zhang, Yameng & Bu, Maoliang, 2024. "Home country adverse political shocks and cross-border mergers and acquisitions financial performance of politically connected emerging market firms," International Business Review, Elsevier, vol. 33(3).
    4. Md. Mahmudul Alam & Ala Eldin Awawdeh & Azim Izzuddin Bin Muhamad, 2021. "Using e-wallet for business process development: challenges and prospects in Malaysia," Post-Print hal-03538151, HAL.
    5. Balakrishnan, Vimala & Shuib, Nor Liyana Mohd, 2021. "Drivers and inhibitors for digital payment adoption using the Cashless Society Readiness-Adoption model in Malaysia," Technology in Society, Elsevier, vol. 65(C).
    6. Lee, Chu-Heng & Hsieh, Ming-Huei, 2023. "Market innovation as an institutional reconciliation process: Two individual-level case studies," Journal of Business Research, Elsevier, vol. 169(C).

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