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A method for evaluating the level of service arrival components at airports

Author

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  • Ronzani Borille, Giovanna Miceli
  • Correia, Anderson Ribeiro

Abstract

This paper considers the variables influencing the level of service of the operational arrival components at airports using variables that include demand characteristics, terminal layout, the number and type of carousels, waiting time and space available. The analysis combines user monitoring techniques, data collection, simulation models, design of experiments and linear regression. Five major international airports in Brazil are used as case studies.

Suggested Citation

  • Ronzani Borille, Giovanna Miceli & Correia, Anderson Ribeiro, 2013. "A method for evaluating the level of service arrival components at airports," Journal of Air Transport Management, Elsevier, vol. 27(C), pages 5-10.
    • Handle: RePEc:eee:jaitra:v:27:y:2013:i:c:p:5-10
    DOI: 10.1016/j.jairtraman.2012.10.008
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    Citations

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    Cited by:

    1. Yoon, Sung Wook & Jeong, Suk Jae, 2015. "An alternative methodology for planning baggage carousel capacity expansion: A case study of Incheon International Airport," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 63-74.
    2. Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
    3. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    4. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    5. Hsieh, Hsu-Sheng, 2020. "Transport policy evaluation based on elasticity analysis with social interactions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 273-296.
    6. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    7. Ran, Xinyue & Li, Lingling & Han, Ruiling, 2024. "Spatiotemporal characteristics and influencing factors of airport service quality in China," Journal of Air Transport Management, Elsevier, vol. 117(C).

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