Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
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DOI: 10.1016/j.jairtraman.2014.11.006
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- Juan Carlos Leyva Lopez & Jesus Jaime Solano Noriega & Diego Alonso Gastelum Chavira, 2017. "A Multi-Criteria Approach to Rank the Municipalities of the States of Mexico by its Marginalization Level: The Case of Jalisco," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 473-513, March.
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Keywords
Airport services quality; Service quality benchmarking; ServPerf model; Multi criteria decision making (MCDM); ELECTRE method; Fuzzy sets theory;All these keywords.
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