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Quantifying and validating measures of airport terminal wayfinding

Author

Listed:
  • Churchill, Anthony
  • Dada, Ezekiel
  • de Barros, Alexandre G.
  • Wirasinghe, S.C.

Abstract

The paper is concerned with passenger orientation, commonly called wayfinding, in airport terminals. Previous work has built on theoretical models of connectivity to quantify visual connections. The paper incorporates empirical findings of the effects of the number of decision points and level changes on the ease of wayfinding into a new model of the visibility index that is compared with an existing model. The level of service for wayfinding as experienced by users is examined using questionnaires. Comparisons of measured and reported ease of wayfinding are employed to develop a new level of service scale.

Suggested Citation

  • Churchill, Anthony & Dada, Ezekiel & de Barros, Alexandre G. & Wirasinghe, S.C., 2008. "Quantifying and validating measures of airport terminal wayfinding," Journal of Air Transport Management, Elsevier, vol. 14(3), pages 151-158.
    • Handle: RePEc:eee:jaitra:v:14:y:2008:i:3:p:151-158
    DOI: 10.1016/j.jairtraman.2008.03.005
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    References listed on IDEAS

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    1. Lam, W.H.K. & Tam, Mei-ling & Wong, S.C. & Wirasinghe, S.C., 2003. "Wayfinding in the passenger terminal of Hong Kong International Airport," Journal of Air Transport Management, Elsevier, vol. 9(2), pages 73-81.
    2. de Barros, Alexandre G. & Somasundaraswaran, A.K. & Wirasinghe, S.C., 2007. "Evaluation of level of service for transfer passengers at airports," Journal of Air Transport Management, Elsevier, vol. 13(5), pages 293-298.
    3. Tam, Mei-ling & Lam, William H.K., 2004. "Determination of service levels for passenger orientation in Hong Kong International Airport," Journal of Air Transport Management, Elsevier, vol. 10(3), pages 181-189.
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    Cited by:

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    3. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    4. Paul Symonds & David H.K. Brown & Valeria Lo Iacono, 2017. "Exploring an Absent Presence: Wayfinding as an Embodied Sociocultural Experience," Sociological Research Online, , vol. 22(1), pages 48-67, February.
    5. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
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    8. Tam, Mei Ling, 2011. "An optimization model for wayfinding problems in terminal building," Journal of Air Transport Management, Elsevier, vol. 17(2), pages 74-79.

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