IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v10y2004i3p181-189.html
   My bibliography  Save this article

Determination of service levels for passenger orientation in Hong Kong International Airport

Author

Listed:
  • Tam, Mei-ling
  • Lam, William H.K.

Abstract

Passenger orientation (wayfinding) is one of the importance factors for the layout design of airport passenger terminal. It is common that some people have difficulties in locating their destinations in spite of availability of information signs. This paper describes the use of a quantitative measure, visibility index (VI), to evaluate the ease of locating various airport passenger/visitor facilities in the Departures Level of Hong Kong International Airport. A new set of level-of-service (LOS) standards for orientation has been proposed based on the visibility indices of the terminal facilities. The comparison results show that the newly proposed standards are similar to those suggested in a pervious study. By matching the weight of the facilities and their corresponding VI, terminal facilities require wayfinding improvement were identified. It is believed that the VI and proposed LOS standards can be used as criteria for design and improvement of airport terminal layout and wayfinding aids.

Suggested Citation

  • Tam, Mei-ling & Lam, William H.K., 2004. "Determination of service levels for passenger orientation in Hong Kong International Airport," Journal of Air Transport Management, Elsevier, vol. 10(3), pages 181-189.
    • Handle: RePEc:eee:jaitra:v:10:y:2004:i:3:p:181-189
    DOI: 10.1016/j.jairtraman.2003.10.011
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699703000851
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2003.10.011?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Unknown, 2000. "Annual Report On Cotton Economics Research 1999/00," Cotton Economics Research Institute CER Series 31253, Texas Tech University, Department of Agricultural and Applied Economics.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gures, Nuriye & Inan, Hilal & Arslan, Seda, 2018. "Assessing the self-service technology usage of Y-Generation in airline services," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 215-219.
    2. Cao, Mengfei & Li, Linbo & Zhang, Yahua, 2023. "Developing a passenger-centered airport: A case study of Urumqi airport in Xinjiang, China," Journal of Air Transport Management, Elsevier, vol. 108(C).
    3. Tsui, Wai Hong Kan & Fung, Michael Ka Yiu, 2016. "Analysing passenger network changes: The case of Hong Kong," Journal of Air Transport Management, Elsevier, vol. 50(C), pages 1-11.
    4. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    5. Nghiêm-Phú, Bình & Suter, Jillian Rae, 2018. "Airport image: An exploratory study of McCarran International Airport," Journal of Air Transport Management, Elsevier, vol. 67(C), pages 72-84.
    6. Prentice, Catherine & Kadan, Mariam, 2019. "The role of airport service quality in airport and destination choice," Journal of Retailing and Consumer Services, Elsevier, vol. 47(C), pages 40-48.
    7. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
    8. Isaac Levi Henderson & Kan Wai Hong Tsui & Thanh Ngo & Andrew Gilbey & Mark Avis, 2024. "The Nature of Airport Brand Associations," Tourism and Hospitality, MDPI, vol. 5(3), pages 1-33, July.
    9. Ku, Edward C.S. & Chen, Chun-Der, 2013. "Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport," Journal of Air Transport Management, Elsevier, vol. 32(C), pages 87-94.
    10. Chatterjee, Swagato & Kittur, Prathamesh & Vishwakarma, Pankaj & Dey, Anirban, 2023. "What makes customers of airport lounges satisfied and more? Impact of culture and travel class," Journal of Air Transport Management, Elsevier, vol. 109(C).
    11. Tam, Mei Ling, 2011. "An optimization model for wayfinding problems in terminal building," Journal of Air Transport Management, Elsevier, vol. 17(2), pages 74-79.
    12. Churchill, Anthony & Dada, Ezekiel & de Barros, Alexandre G. & Wirasinghe, S.C., 2008. "Quantifying and validating measures of airport terminal wayfinding," Journal of Air Transport Management, Elsevier, vol. 14(3), pages 151-158.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Phang, Sock-Yong & Wong, Wing-Keung & Chia, Ngee-Choon, 1996. "Singapore's experience with car quotas : Issues and policy processes," Transport Policy, Elsevier, vol. 3(4), pages 145-153, October.
    2. Barron, Andrew & Pereda, Asier & Stacey, Stephen, 2017. "Exploring the performance of government affairs subsidiaries: A study of organisation design and the social capital of European government affairs managers at Toyota Motor Europe and Hyundai Motor Com," Journal of World Business, Elsevier, vol. 52(2), pages 184-196.
    3. Stanislaw Kaszuba, 2010. "Prospects For The Future Growth Of The Newconnect Stock Market," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 5(2), pages 117-126, December.
    4. Mykel R. Taylor & Gary W. Brester, 2005. "Noncash Income Transfers and Agricultural Land Values," Review of Agricultural Economics, Agricultural and Applied Economics Association, vol. 27(4), pages 526-541.
    5. Waterkeyn, Juliet & Cairncross, Sandy, 2005. "Creating demand for sanitation and hygiene through Community Health Clubs: A cost-effective intervention in two districts in Zimbabwe," Social Science & Medicine, Elsevier, vol. 61(9), pages 1958-1970, November.
    6. Lee, Keun & Ki, Jee-hoon, 2017. "Rise of latecomers and catch-up cycles in the world steel industry," Research Policy, Elsevier, vol. 46(2), pages 365-375.
    7. Daniel Gaskin & Juergen Attard & Karen Caruana, 2017. "Household finance and consumption survey in Malta: the results from the second Wave," CBM Working Papers WP/02/2017, Central Bank of Malta.
    8. Koroneos, C. & Fokaidis, P. & Moussiopoulos, N., 2005. "Cyprus energy system and the use of renewable energy sources," Energy, Elsevier, vol. 30(10), pages 1889-1901.
    9. Tefera, TL & Kirsten, JF & Perret, S, 2003. "Market Incentives, Farmers’ Response And A Policy Dilemma: A Case Study Of Chat Production In The Eastern Ethiopian Highlands," Agrekon, Agricultural Economics Association of South Africa (AEASA), vol. 42(3).
    10. Lyons, Glenn, 2002. "Internet: investigating new technology's evolving role, nature and effects on transport," Transport Policy, Elsevier, vol. 9(4), pages 335-346, October.
    11. Knut Blind & Torben Schubert, 2024. "Estimating the GDP effect of Open Source Software and its complementarities with R&D and patents: evidence and policy implications," The Journal of Technology Transfer, Springer, vol. 49(2), pages 466-491, April.
    12. Wardle, D. A., 2003. "Global sale of green air travel supported using biodiesel," Renewable and Sustainable Energy Reviews, Elsevier, vol. 7(1), pages 1-64, February.
    13. Stephen E. Chick & Sada Soorapanth & James S. Koopman, 2003. "Inferring Infection Transmission Parameters That Influence Water Treatment Decisions," Management Science, INFORMS, vol. 49(7), pages 920-935, July.
    14. Philip J. Reny & Michael A. Williams, 2015. "The Deterrent Effect of Cable System Clustering on Overbuilders: An Economic Analysis of Behrend v. Comcast," Economics Bulletin, AccessEcon, vol. 35(1), pages 519-527.
    15. M. Kabir Hassan, 2002. "An Empirical Investigation of Economic Cooperation among the OIC Member Countries," Working Papers 0212, Economic Research Forum, revised 18 Apr 2002.
    16. Richard B. Coffin & Christopher L. Osburn & Rebecca E. Plummer & Joseph P. Smith & Paula S. Rose & Kenneth S. Grabowski, 2015. "Deep Sediment-Sourced Methane Contribution to Shallow Sediment Organic Carbon: Atwater Valley, Texas-Louisiana Shelf, Gulf of Mexico," Energies, MDPI, vol. 8(3), pages 1-23, February.
    17. Cerdeiro, Diego A. & Dziubiński, Marcin & Goyal, Sanjeev, 2017. "Individual security, contagion, and network design," Journal of Economic Theory, Elsevier, vol. 170(C), pages 182-226.
    18. Hilbert, Martin R. & Katz, Jorge, 2003. "Building an information society: a Latin American and Caribbean perspective," Libros y Documentos Institucionales, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL), number 2743 edited by Eclac.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:10:y:2004:i:3:p:181-189. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.