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Assessing the self-service technology usage of Y-Generation in airline services

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  • Gures, Nuriye
  • Inan, Hilal
  • Arslan, Seda

Abstract

Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by consideringY-Generation passengers who use the new technologies intensively.

Suggested Citation

  • Gures, Nuriye & Inan, Hilal & Arslan, Seda, 2018. "Assessing the self-service technology usage of Y-Generation in airline services," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 215-219.
    • Handle: RePEc:eee:jaitra:v:71:y:2018:i:c:p:215-219
    DOI: 10.1016/j.jairtraman.2018.04.008
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    References listed on IDEAS

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    1. Lu, Jin-Long & Choi, Jung Kyu & Tseng, Wen-Chun, 2011. "Determinants of passengers’ choice of airline check-in services: A case study of American, Australian, Korean, and Taiwanese passengers," Journal of Air Transport Management, Elsevier, vol. 17(4), pages 249-252.
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    Cited by:

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    7. Farzad Safaeimanesh & Hasan Kılıç & Habib Alipour & Shahrzad Safaeimanesh, 2021. "Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry," Sustainability, MDPI, vol. 13(5), pages 1-21, March.
    8. Eunmin (Min) Hwang & Yen-Soon Kim & Hyo Geun Song, 2023. "Airline Passengers’ Willingness to Reserve Inflight Meals Online and Their Willingness to Pay for Meal Upgrades: The Case Study of U.S. Students," Sustainability, MDPI, vol. 15(10), pages 1-22, May.
    9. Halpern, Nigel & Mwesiumo, Deodat & Budd, Thomas & Suau-Sanchez, Pere & Bråthen, Svein, 2021. "Segmentation of passenger preferences for using digital technologies at airports in Norway," Journal of Air Transport Management, Elsevier, vol. 91(C).

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