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Overall level of service measures for airport passenger terminals

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  • Correia, Anderson R.
  • Wirasinghe, S.C.
  • de Barros, Alexandre G.

Abstract

Overall level of service (LOS) measures for airport passenger terminals are presented in this paper. These measures are useful to evaluate the overall LOS in a single scale, according to user perceptions. The procedure consists of observing passengers and collecting several socio-economic and physical variables that might influence the user evaluation of the airport as a whole. A psychometric scaling technique is used to obtain quantitative LOS ratings from survey data. Regression analysis is used to obtain mathematical relationships between the quantitative LOS ratings and global indices (total service time, total walking distance and two orientation indices). The methodology is illustrated with its application at São Paulo/Guarulhos International Airport in Brazil.

Suggested Citation

  • Correia, Anderson R. & Wirasinghe, S.C. & de Barros, Alexandre G., 2008. "Overall level of service measures for airport passenger terminals," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(2), pages 330-346, February.
    • Handle: RePEc:eee:transa:v:42:y:2008:i:2:p:330-346
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    References listed on IDEAS

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    1. Fosgerau, Mogens, 2007. "Using nonparametrics to specify a model to measure the value of travel time," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(9), pages 842-856, November.
    2. Bandara, S. & Wirasinghe, S. C., 1992. "Walking distance minimization for airport terminal configurations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 26(1), pages 59-74, January.
    3. Inglada, Vicente & Rey, Belen & Rodri­guez-Alvarez, Ana & Coto-Millan, Pablo, 2006. "Liberalisation and efficiency in international air transport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 40(2), pages 95-105, February.
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    5. de Barros, Alexandre G. & Somasundaraswaran, A.K. & Wirasinghe, S.C., 2007. "Evaluation of level of service for transfer passengers at airports," Journal of Air Transport Management, Elsevier, vol. 13(5), pages 293-298.
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