IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v40y2018icp42-53.html
   My bibliography  Save this article

Does knowledge retrieval improves work efficiency? An investigation under multiple systems use

Author

Listed:
  • Sutanto, Juliana
  • Liu, Yi
  • Grigore, Mihai
  • Lemmik, Rivo

Abstract

Organizations encourage active knowledge retrieval from knowledge management systems; however, this does not always lead to higher work efficiency. Anchoring on uses and gratifications theory and psychology of sunk cost, this study investigates knowledge workers’ knowledge retrieval behavior and its subsequent impact on their work efficiency under three knowledge management systems, which differ in the creators of the systems and their related contents. Survey and interview data were collected from an IT call-center company. The results show knowledge workers who actively retrieved knowledge from the organization-created system that contains self-created content exhibited higher work efficiency. The results also show they obtained gratifications from actively retrieving knowledge from a self-made system; however, due to the workers’ biased perceptions toward that system, knowledge retrieval from a self-made system did not induce higher work efficiency. The findings provide organizations suggestions for designing knowledge management systems and their related contents.

Suggested Citation

  • Sutanto, Juliana & Liu, Yi & Grigore, Mihai & Lemmik, Rivo, 2018. "Does knowledge retrieval improves work efficiency? An investigation under multiple systems use," International Journal of Information Management, Elsevier, vol. 40(C), pages 42-53.
    • Handle: RePEc:eee:ininma:v:40:y:2018:i:c:p:42-53
    DOI: 10.1016/j.ijinfomgt.2018.01.009
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401217309301
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2018.01.009?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jon Hartwick & Henri Barki, 1994. "Explaining the Role of User Participation in Information System Use," Management Science, INFORMS, vol. 40(4), pages 440-465, April.
    2. Jung‐Yu Lai, 2009. "How reward, computer self‐efficacy, and perceived power security affect knowledge management systems success: An empirical investigation in high‐tech companies," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 60(2), pages 332-347, February.
    3. Chunke Su & Noshir Contractor, 2011. "A multidimensional network approach to studying team members' information seeking from human and digital knowledge sources in consulting firms," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 62(7), pages 1257-1275, July.
    4. Atreyi Kankanhalli & Bernard C.Y. Tan & Kwok‐Kee Wei, 2005. "Understanding seeking from electronic knowledge repositories: An empirical study," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 56(11), pages 1156-1166, September.
    5. Sarma Nidumolu, 1995. "The Effect of Coordination and Uncertainty on Software Project Performance: Residual Performance Risk as an Intervening Variable," Information Systems Research, INFORMS, vol. 6(3), pages 191-219, September.
    6. Wei He & Yulin Fang & Kwok‐Kee Wei, 2009. "The role of trust in promoting organizational knowledge seeking using knowledge management systems: An empirical investigation," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 60(3), pages 526-537, March.
    7. Cerchione, Roberto & Esposito, Emilio, 2017. "Using knowledge management systems: A taxonomy of SME strategies," International Journal of Information Management, Elsevier, vol. 37(1), pages 1551-1562.
    8. Dong-Gil Ko & Alan R. Dennis, 2011. "Profiting from Knowledge Management: The Impact of Time and Experience," Information Systems Research, INFORMS, vol. 22(1), pages 134-152, March.
    9. Ivy L.B. Liu & Christy M.K. Cheung & Matthew K.O. Lee, 2016. "User satisfaction with microblogging: Information dissemination versus social networking," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 67(1), pages 56-70, January.
    10. Gary C. Moore & Izak Benbasat, 1991. "Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation," Information Systems Research, INFORMS, vol. 2(3), pages 192-222, September.
    11. Chen, Chung-Jen & Huang, Jing-Wen, 2009. "Strategic human resource practices and innovation performance -- The mediating role of knowledge management capacity," Journal of Business Research, Elsevier, vol. 62(1), pages 104-114, January.
    12. Samuelson, William & Zeckhauser, Richard, 1988. "Status Quo Bias in Decision Making," Journal of Risk and Uncertainty, Springer, vol. 1(1), pages 7-59, March.
    13. Sharon Watson & Kelly Hewett, 2006. "A Multi‐Theoretical Model of Knowledge Transfer in Organizations: Determinants of Knowledge Contribution and Knowledge Reuse," Journal of Management Studies, Wiley Blackwell, vol. 43(2), pages 141-173, March.
    14. Peter H. Gray & Darren B. Meister, 2004. "Knowledge Sourcing Effectiveness," Management Science, INFORMS, vol. 50(6), pages 821-834, June.
    15. John C. Henderson & Soonchul Lee, 1992. "Managing I/S Design Teams: A Control Theories Perspective," Management Science, INFORMS, vol. 38(6), pages 757-777, June.
    16. Arkes, Hal R. & Blumer, Catherine, 1985. "The psychology of sunk cost," Organizational Behavior and Human Decision Processes, Elsevier, vol. 35(1), pages 124-140, February.
    17. Chunke Su & Noshir Contractor, 2011. "A multidimensional network approach to studying team members' information seeking from human and digital knowledge sources in consulting firms," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 62(7), pages 1257-1275, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ni, Zi-jian & Rong, Lili & Wang, Ning & Cao, Shuo, 2019. "Knowledge model for emergency response based on contingency planning system of China," International Journal of Information Management, Elsevier, vol. 46(C), pages 10-22.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Louis Lévy-Garboua & Claude Montmarquette, 1996. "Cognition In Seemingly Riskless Choices And Judgments," Rationality and Society, , vol. 8(2), pages 167-185, May.
    2. H. Henry Cao & Bing Han & David Hirshleifer & Harold H. Zhang, 2011. "Fear of the Unknown: Familiarity and Economic Decisions," Review of Finance, European Finance Association, vol. 15(1), pages 173-206.
    3. Hajiheydari, Nastaran & Delgosha, Mohammad Soltani & Olya, Hossein, 2021. "Scepticism and resistance to IoMT in healthcare: Application of behavioural reasoning theory with configurational perspective," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    4. Wang, Guoqiang & Tan, Garry Wei-Han & Yuan, Yunpeng & Ooi, Keng-Boon & Dwivedi, Yogesh K., 2022. "Revisiting TAM2 in behavioral targeting advertising: A deep learning-based dual-stage SEM-ANN analysis," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    5. Chan, Haksin & Yang, Morgan X. & Zeng, Kevin J., 2022. "Bolstering ratings and reviews systems on multi-sided platforms: A co-creation perspective," Journal of Business Research, Elsevier, vol. 139(C), pages 208-217.
    6. Akansha Mer & Amarpreet Singh Virdi, 2023. "Modeling Millennials’ Adoption Intentions of E-banking: Extending UTAUT with Perceived Risk and Trust," FIIB Business Review, , vol. 12(4), pages 425-438, December.
    7. John McLevey & Alexander V. Graham & Reid McIlroy-Young & Pierson Browne & Kathryn S. Plaisance, 2018. "Interdisciplinarity and insularity in the diffusion of knowledge: an analysis of disciplinary boundaries between philosophy of science and the sciences," Scientometrics, Springer;Akadémiai Kiadó, vol. 117(1), pages 331-349, October.
    8. Kuhberger, Anton, 1998. "The Influence of Framing on Risky Decisions: A Meta-analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 75(1), pages 23-55, July.
    9. Alexandra Durcikova & Kelly J. Fadel & Brian S. Butler & Dennis F. Galletta, 2011. "Research Note ---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access," Information Systems Research, INFORMS, vol. 22(4), pages 855-866, December.
    10. Foshay, Neil & Kuziemsky, Craig, 2014. "Towards an implementation framework for business intelligence in healthcare," International Journal of Information Management, Elsevier, vol. 34(1), pages 20-27.
    11. Nicolai J. Foss & Torben Pedersen, 2019. "Microfoundations in international management research: The case of knowledge sharing in multinational corporations," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 50(9), pages 1594-1621, December.
    12. Chulmo Koo & Namho Chung & Juyeon Ham, 2017. "Assessing the User Resistance to Recommender Systems in Exhibition," Sustainability, MDPI, vol. 9(11), pages 1-16, November.
    13. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
    14. Donglin Han & Huiying (Cynthia) Hou & Hao Wu & Joseph H. K. Lai, 2021. "Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies," Sustainability, MDPI, vol. 13(8), pages 1-19, April.
    15. Hsieh, Pi-Jung, 2021. "Understanding medical consumers’ intentions to switch from cash payment to medical mobile payment: A perspective of technology migration," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    16. repec:dau:papers:123456789/12445 is not listed on IDEAS
    17. repec:cup:judgdm:v:14:y:2019:i:6:p:721-727 is not listed on IDEAS
    18. Alsajjan, Bander & Dennis, Charles, 2010. "Internet banking acceptance model: Cross-market examination," Journal of Business Research, Elsevier, vol. 63(9-10), pages 957-963, September.
    19. Xi Chen & Chunlan Jiao & Ran Ji & Yu Li, 2021. "Examining Customer Motivation and Its Impact on Customer Engagement Behavior in Social Media: The Mediating Effect of Brand Experience," SAGE Open, , vol. 11(4), pages 21582440211, October.
    20. Lian, Xiangpeng & Guo, Ying & Su, Jun, 2021. "Technology stocks: A study on the characteristics that help transfer public research to industry," Research Policy, Elsevier, vol. 50(10).
    21. Ann-Frances Cameron & Jane Webster, 2013. "Multicommunicating: Juggling Multiple Conversations in the Workplace," Information Systems Research, INFORMS, vol. 24(2), pages 352-371, June.
    22. Zhang, Yixiang & Fang, Yulin & Wei, Kwok-Kee & Chen, Huaping, 2010. "Exploring the role of psychological safety in promoting the intention to continue sharing knowledge in virtual communities," International Journal of Information Management, Elsevier, vol. 30(5), pages 425-436.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:40:y:2018:i:c:p:42-53. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.