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Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon

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  • Fakhoury, Rania
  • Aubert, Benoit

Abstract

Active citizenship and trustworthiness may affect behavioural intentions to use e-government services. Such uses of information and communication technologies may improve public administration, yet adoption of e-government systems by end users has remained far below expectations, despite continued efforts in many countries. The low adoption and use of e-government services by end users thus remain major barriers to successful e-government implementation that might be addressed by greater trust in government, the Internet, and technology, as well as increased citizenship beliefs and actions. Active citizenship implies empowered, engaged, participatory citizens. The results of this quantitative study, conducted in the unique setting of Lebanon, show that by developing trustworthiness and active citizenship, citizens will increase their behavioural intention to use of e-government services. Thus, intentions to use public e-services grow stronger when the government foster trustworthiness and empowers average, passive citizens.

Suggested Citation

  • Fakhoury, Rania & Aubert, Benoit, 2015. "Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon," International Journal of Information Management, Elsevier, vol. 35(3), pages 346-351.
    • Handle: RePEc:eee:ininma:v:35:y:2015:i:3:p:346-351
    DOI: 10.1016/j.ijinfomgt.2015.02.002
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    References listed on IDEAS

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    1. Lean, Ooh Kim & Zailani, Suhaiza & Ramayah, T. & Fernando, Yudi, 2009. "Factors influencing intention to use e-government services among citizens in Malaysia," International Journal of Information Management, Elsevier, vol. 29(6), pages 458-475.
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    Cited by:

    1. Tate, Mary & Bongiovanni, Ivano & Kowalkiewicz, Marek & Townson, Peter, 2018. "Managing the “Fuzzy front end” of open digital service innovation in the public sector: A methodology," International Journal of Information Management, Elsevier, vol. 39(C), pages 186-198.
    2. Yueping Zheng & Liang Ma, 2022. "How Citizen Demand Affects the Process of M-Government Adoption: An Empirical Study in China," Electronic Commerce Research, Springer, vol. 22(4), pages 1407-1433, December.
    3. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
    4. Muhammad Farrukh Shahzad & Shuo Xu & Rimsha Baheer, 2024. "Assessing the factors influencing the intention to use information and communication technology implementation and acceptance in China’s education sector," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    5. Tamilmani, Kuttimani & Rana, Nripendra P. & Prakasam, Naveena & Dwivedi, Yogesh K., 2019. "The battle of Brain vs. Heart: A literature review and meta-analysis of “hedonic motivation” use in UTAUT2," International Journal of Information Management, Elsevier, vol. 46(C), pages 222-235.

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