IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v35y2015i3p346-351.html
   My bibliography  Save this article

Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon

Author

Listed:
  • Fakhoury, Rania
  • Aubert, Benoit

Abstract

Active citizenship and trustworthiness may affect behavioural intentions to use e-government services. Such uses of information and communication technologies may improve public administration, yet adoption of e-government systems by end users has remained far below expectations, despite continued efforts in many countries. The low adoption and use of e-government services by end users thus remain major barriers to successful e-government implementation that might be addressed by greater trust in government, the Internet, and technology, as well as increased citizenship beliefs and actions. Active citizenship implies empowered, engaged, participatory citizens. The results of this quantitative study, conducted in the unique setting of Lebanon, show that by developing trustworthiness and active citizenship, citizens will increase their behavioural intention to use of e-government services. Thus, intentions to use public e-services grow stronger when the government foster trustworthiness and empowers average, passive citizens.

Suggested Citation

  • Fakhoury, Rania & Aubert, Benoit, 2015. "Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon," International Journal of Information Management, Elsevier, vol. 35(3), pages 346-351.
    • Handle: RePEc:eee:ininma:v:35:y:2015:i:3:p:346-351
    DOI: 10.1016/j.ijinfomgt.2015.02.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401215000201
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2015.02.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Lean, Ooh Kim & Zailani, Suhaiza & Ramayah, T. & Fernando, Yudi, 2009. "Factors influencing intention to use e-government services among citizens in Malaysia," International Journal of Information Management, Elsevier, vol. 29(6), pages 458-475.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tate, Mary & Bongiovanni, Ivano & Kowalkiewicz, Marek & Townson, Peter, 2018. "Managing the “Fuzzy front end” of open digital service innovation in the public sector: A methodology," International Journal of Information Management, Elsevier, vol. 39(C), pages 186-198.
    2. Yueping Zheng & Liang Ma, 2022. "How Citizen Demand Affects the Process of M-Government Adoption: An Empirical Study in China," Electronic Commerce Research, Springer, vol. 22(4), pages 1407-1433, December.
    3. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
    4. Muhammad Farrukh Shahzad & Shuo Xu & Rimsha Baheer, 2024. "Assessing the factors influencing the intention to use information and communication technology implementation and acceptance in China’s education sector," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    5. Tamilmani, Kuttimani & Rana, Nripendra P. & Prakasam, Naveena & Dwivedi, Yogesh K., 2019. "The battle of Brain vs. Heart: A literature review and meta-analysis of “hedonic motivation” use in UTAUT2," International Journal of Information Management, Elsevier, vol. 46(C), pages 222-235.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Ali & Syed Ali Raza & Faiza Hakim & Chin-Hong Puah & Lee Yen Chaw, 2024. "An integrated framework for mobile payment in Pakistan: drivers, barriers, and facilitators of usage behavior," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 257-275, June.
    2. Hossain, Akram & Quaresma, Rui & Rahman, Habibur, 2019. "Investigating factors influencing the physicians’ adoption of electronic health record (EHR) in healthcare system of Bangladesh: An empirical study," International Journal of Information Management, Elsevier, vol. 44(C), pages 76-87.
    3. Moreno Cegarra, José Luis & Cegarra Navarro, Juan Gabriel & Córdoba Pachón, José Rodrigo, 2014. "Applying the technology acceptance model to a Spanish City Hall," International Journal of Information Management, Elsevier, vol. 34(4), pages 437-445.
    4. Damianus Abun & Sylvia Lalaine Grace L. Foronda & Fredolin P. Julian & Egdona A. Quinto & Theogenia Magallanes, 2022. "Business intention of students with family business and entrepreneurial education background," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 4(2), pages 01-12, April.
    5. Tsao, Wen-Yu, 2013. "The fitness of product information: Evidence from online recommendations," International Journal of Information Management, Elsevier, vol. 33(1), pages 1-9.
    6. E. Ramanujam & L. Rasikannan & Balasubramanian A., 2022. "Coupling of Dimensionality Reduction and Stacking Ensemble Learning for Smartphone-Based Human Activity Recognition," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 14(1), pages 1-15, January.
    7. Wu, Kewen & Zhao, Yuxiang & Zhu, Qinghua & Tan, Xiaojie & Zheng, Hua, 2011. "A meta-analysis of the impact of trust on technology acceptance model: Investigation of moderating influence of subject and context type," International Journal of Information Management, Elsevier, vol. 31(6), pages 572-581.
    8. Giuseppe Timpanaro & Gaetano Chinnici & Roberta Selvaggi & Giulio Cascone & Vera Teresa Foti & Alessandro Scuderi, 2023. "Farmer?s adoption of agricultural insurance for Mediterranean crops as an innovative behavior," Economia agro-alimentare, FrancoAngeli Editore, vol. 25(2), pages 155-188.
    9. Cegarra-Navarro, Juan-Gabriel & Pachón, José Rodrigo Córdoba & Cegarra, José Luis Moreno, 2012. "E-government and citizen's engagement with local affairs through e-websites: The case of Spanish municipalities," International Journal of Information Management, Elsevier, vol. 32(5), pages 469-478.
    10. Lian, Jiunn-Woei, 2015. "Critical factors for cloud based e-invoice service adoption in Taiwan: An empirical study," International Journal of Information Management, Elsevier, vol. 35(1), pages 98-109.
    11. Liu, Chung-Tzer & Guo, Yi Maggie & Lee, Chia-Hui, 2011. "The effects of relationship quality and switching barriers on customer loyalty," International Journal of Information Management, Elsevier, vol. 31(1), pages 71-79.
    12. Lin, Hsiu-Fen, 2011. "An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust," International Journal of Information Management, Elsevier, vol. 31(3), pages 252-260.
    13. Hamed Taherdoost & Mitra Madanchian, 2021. "Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce," Post-Print hal-03741849, HAL.
    14. Hasan Zahid & Badariah Haji Din, 2019. "Determinants of Intention to Adopt E-Government Services in Pakistan: An Imperative for Sustainable Development," Resources, MDPI, vol. 8(3), pages 1-25, July.
    15. Doong, Her-Sen & Wang, Hui-Chih & Foxall, Gordon R., 2010. "Psychological traits and loyalty intentions towards e-Government services," International Journal of Information Management, Elsevier, vol. 30(5), pages 457-464.
    16. Weerakkody, Vishanth & El-Haddadeh, Ramzi & Sabol, Tomas & Ghoneim, Ahmad & Dzupka, Peter, 2012. "E-government implementation strategies in developed and transition economies: A comparative study," International Journal of Information Management, Elsevier, vol. 32(1), pages 66-74.
    17. Dwivedi, Yogesh K. & Kapoor, Kawaljeet Kaur & Williams, Michael D. & Williams, Janet, 2013. "RFID systems in libraries: An empirical examination of factors affecting system use and user satisfaction," International Journal of Information Management, Elsevier, vol. 33(2), pages 367-377.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:35:y:2015:i:3:p:346-351. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.