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E-government and citizen's engagement with local affairs through e-websites: The case of Spanish municipalities

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  • Cegarra-Navarro, Juan-Gabriel
  • Pachón, José Rodrigo Córdoba
  • Cegarra, José Luis Moreno

Abstract

As a mixture of new technologies, processes and services oriented to the citizen, e-government has become one of the most important keywords for the public sector reform with proponents claiming that it guarantees transparency, accountability and better communication between local and national administrations and their public. Few if any studies have investigated the factors that might contribute to the establishment of trusting relationship between city councils and citizens. This paper examines the relative importance and significance of three types of information communication technologies (ICTs) towards the use of e-government and the development of civic engagement. We conduct an empirical investigation of 179 Spanish official town websites (web sites in the municipalities). The research findings suggest that implementing ICT not only involves a step towards an increase in the use of e-government services by people, but also provides numerous opportunities for their civic engagement. The main conclusion of this study is that although ICT can leverage the adoption of e-government, it cannot create alone engagement with traditional activities of the local government. What is missing from this relationship is a mediating variable (adoption of e-government by government officers), which in turn can greatly help to better understand how ICT impacts relationships between governments and their citizens.

Suggested Citation

  • Cegarra-Navarro, Juan-Gabriel & Pachón, José Rodrigo Córdoba & Cegarra, José Luis Moreno, 2012. "E-government and citizen's engagement with local affairs through e-websites: The case of Spanish municipalities," International Journal of Information Management, Elsevier, vol. 32(5), pages 469-478.
    • Handle: RePEc:eee:ininma:v:32:y:2012:i:5:p:469-478
    DOI: 10.1016/j.ijinfomgt.2012.02.008
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    References listed on IDEAS

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    1. Khan, Anupriya & Krishnan, Satish, 2019. "Conceptualizing the impact of corruption in national institutions and national stakeholder service systems on e-government maturity," International Journal of Information Management, Elsevier, vol. 46(C), pages 23-36.
    2. Ciesielska, Magdalena & Rizun, Nina & Chabik, Jakub, 2022. "Assessment of E-government inclusion policies toward seniors: A framework and case study," Telecommunications Policy, Elsevier, vol. 46(7).
    3. Carolina Pontones-Rosa & Rosario Perez-Morote & Montserrat Nunez-Chicharro & Inmaculada Alonso-Carrillo, 2023. "E-government in Depopulated Rural Areas. An Approach to the Reality of Spanish Municipalities," Population Research and Policy Review, Springer;Southern Demographic Association (SDA), vol. 42(4), pages 1-34, August.
    4. Dodik Ariyanto & Ayu Aryista Dewi & Henny Triyana Hasibuan & Rizky Bagus Paramadani, 2022. "The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System," Sustainability, MDPI, vol. 14(7), pages 1-18, March.

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