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Psychological traits and loyalty intentions towards e-Government services

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  • Doong, Her-Sen
  • Wang, Hui-Chih
  • Foxall, Gordon R.

Abstract

Having been rated the world's leader in e-Government Readiness in 2002, 2004, and 2005, Taiwan sought to capitalize on its experience in e-Government implementation by launching, in 2007, a new Government-to-Citizen service entitled “e-Housekeeper”. The success of this service has since then become an important focus for practitioners.

Suggested Citation

  • Doong, Her-Sen & Wang, Hui-Chih & Foxall, Gordon R., 2010. "Psychological traits and loyalty intentions towards e-Government services," International Journal of Information Management, Elsevier, vol. 30(5), pages 457-464.
    • Handle: RePEc:eee:ininma:v:30:y:2010:i:5:p:457-464
    DOI: 10.1016/j.ijinfomgt.2010.01.007
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    References listed on IDEAS

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    Cited by:

    1. Khan, Anupriya & Krishnan, Satish, 2019. "Conceptualizing the impact of corruption in national institutions and national stakeholder service systems on e-government maturity," International Journal of Information Management, Elsevier, vol. 46(C), pages 23-36.
    2. Wang, Yi-Shun & Wu, Shun-Cheng & Lin, Hsin-Hui & Wang, Yu-Yin, 2011. "The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing," International Journal of Information Management, Elsevier, vol. 31(4), pages 350-359.

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