IDEAS home Printed from https://ideas.repec.org/a/eee/ijoais/v15y2014i3p193-223.html
   My bibliography  Save this article

Quality evaluation framework (QEF): Modeling and evaluating quality of business processes

Author

Listed:
  • Heidari, Farideh
  • Loucopoulos, Pericles

Abstract

Business process modeling is an important part of information systems design as well as of any business engineering or reengineering activity. Business process modeling languages provide standard ways of presentation and communication between different stakeholders. A business process model is the externalization of the conceptualization of some parts of the object world that deal with those aspects that pertain to the way business transactions are carried out and supported by an information system. This paper deals with an essential issue in this context, namely the assessment of the quality of business processes through their models. This objective raises two major issues, (a) the identification of the quality factors relevant to business processes, and (b) the definition of the metrics that provide a means for objectively measuring quality of business processes. These two issues are addressed in this paper through a quality evaluation framework, known as QEF that enables business process modelers to explicitly incorporate a wide variety of requirements corresponding to quality factors. Quality factors of business processes are defined in this paper and categorized into different quality dimensions. Application of the quality framework as well as proposed quality dimensions, factors and metrics are discussed through an illustrative example.

Suggested Citation

  • Heidari, Farideh & Loucopoulos, Pericles, 2014. "Quality evaluation framework (QEF): Modeling and evaluating quality of business processes," International Journal of Accounting Information Systems, Elsevier, vol. 15(3), pages 193-223.
    • Handle: RePEc:eee:ijoais:v:15:y:2014:i:3:p:193-223
    DOI: 10.1016/j.accinf.2013.09.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1467089513000389
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.accinf.2013.09.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Geerts, Guido L., 2011. "A design science research methodology and its application to accounting information systems research," International Journal of Accounting Information Systems, Elsevier, vol. 12(2), pages 142-151.
    2. Diana Heckl & Jürgen Moormann, 2010. "Process Performance Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 115-135, Springer.
    3. repec:dau:papers:123456789/3990 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Fábio Albuquerque & Paula Gomes Dos Santos, 2023. "Recent Trends in Accounting and Information System Research: A Literature Review Using Textual Analysis Tools," FinTech, MDPI, vol. 2(2), pages 1-27, April.
    2. Eva Nedeliaková & Vladimíra Stefancová & Adrián Kuka, 2018. "Innovative Methodology For Quality And Risk Management In Logistics Processes Of Transport Undertakings," Business Logistics in Modern Management, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 18, pages 41-53.
    3. Miguel A. Becerra & Catalina Tobón & Andrés Eduardo Castro-Ospina & Diego H. Peluffo-Ordóñez, 2021. "Information Quality Assessment for Data Fusion Systems," Data, MDPI, vol. 6(6), pages 1-30, June.
    4. Mircea Fulea & Bogdan Mocan & Mihai Dragomir & Mircea Murar, 2023. "On Increasing Service Organizations’ Agility: An Artifact-Based Framework to Elicit Improvement Initiatives," Sustainability, MDPI, vol. 15(13), pages 1-25, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ismail Mohamed Ali & Yusmadi Yah Jusoh & Rusli Abdullah & Rozi Nor Haizan Nor, 2017. "A Conceptual Framework For Measuring The Performance of Big Data Analytics Process," Acta Informatica Malaysia (AIM), Zibeline International Publishing, vol. 1(2), pages 13-14, November.
    2. Cebi, Selcuk & Karakurt, Necip Fazıl & Kurtulus, Erkan & Tokgoz, Bunyamin, 2024. "Development of a decision support system for client acceptance in independent audit process," International Journal of Accounting Information Systems, Elsevier, vol. 53(C).
    3. Loutfi, Ahmad Amine, 2022. "A framework for evaluating the business deployability of digital footprint based models for consumer credit," Journal of Business Research, Elsevier, vol. 152(C), pages 473-486.
    4. M. Ishaq Bhatti & H. Awan & Z. Razaq, 2014. "The key performance indicators (KPIs) and their impact on overall organizational performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(6), pages 3127-3143, November.
    5. Desai, Vikram & Bucaro, Anthony C. & Kim, Joung W. & Srivastava, Rajendra & Desai, Renu, 2023. "Toward a better expert system for auditor going concern opinions using Bayesian network inflation factors," International Journal of Accounting Information Systems, Elsevier, vol. 49(C).
    6. Shah Jahan Miah & HuyQuan Vu & John Gammack, 2019. "A big-data analytics method for capturing visitor activities and flows: the case of an island country," Information Technology and Management, Springer, vol. 20(4), pages 203-221, December.
    7. Ionuț NICA & Nora CHIRIȚĂ & Ștefan IONESCU, 2021. "Using of KPIs and Dashboard in the analysis of Nike company's performance management," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(1(626), S), pages 61-84, Spring.
    8. Mahama, Habib & Elbashir, Mohamed Z. & Sutton, Steve G. & Arnold, Vicky, 2016. "A further interpretation of the relational agency of information systems: A research note," International Journal of Accounting Information Systems, Elsevier, vol. 20(C), pages 16-25.
    9. Søgaard, Jonas Sveistrup, 2021. "A blockchain-enabled platform for VAT settlement," International Journal of Accounting Information Systems, Elsevier, vol. 40(C).
    10. Heravi, Bahareh Rahmanzadeh & Lycett, Mark & de Cesare, Sergio, 2014. "Ontology-based standards development: Application of OntoStanD to ebXML business process specification schema," International Journal of Accounting Information Systems, Elsevier, vol. 15(3), pages 275-297.
    11. Mai, Nhat Chi, 2021. "Determinants of successful adoption of the Balanced Scorecard in Vietnamese small and medium-sized enterprises," OSF Preprints 5hx2r, Center for Open Science.
    12. Alzamil, Zamil & Appelbaum, Deniz & Nehmer, Robert, 2020. "An ontological artifact for classifying social media: Text mining analysis for financial data," International Journal of Accounting Information Systems, Elsevier, vol. 38(C).
    13. Ana Maria Magalhães Correia & Clarissa Figueredo Rocha & Luiz Carlos Duclós & Claudimar Pereira da Veiga, 2021. "Integration of Business Processes With Activities and Information: Evidence From Brazil," SAGE Open, , vol. 11(1), pages 21582440211, March.
    14. Daniel E. O'Leary, 2019. "Some issues in blockchain for accounting and the supply chain, with an application of distributed databases to virtual organizations," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 26(3), pages 137-149, July.
    15. Sutton, Steve G. & Arnold, Vicky & Collier, Phil & Leech, Stewart A., 2021. "Leveraging the synergies between design science and behavioral science research methods," International Journal of Accounting Information Systems, Elsevier, vol. 43(C).
    16. Carlos Alberto Peláez & Andrés Solano, 2023. "A Practice for the Design of Interactive Multimedia Experiences Based on Gamification: A Case Study in Elementary Education," Sustainability, MDPI, vol. 15(3), pages 1-26, January.
    17. vom Brocke, Jan & Braccini, Alessio Maria & Sonnenberg, Christian & Spagnoletti, Paolo, 2014. "Living IT infrastructures — An ontology-based approach to aligning IT infrastructure capacity and business needs," International Journal of Accounting Information Systems, Elsevier, vol. 15(3), pages 246-274.
    18. Heise, David & Strecker, Stefan & Frank, Ulrich, 2014. "ControlML: A domain-specific modeling language in support of assessing internal controls and the internal control system," International Journal of Accounting Information Systems, Elsevier, vol. 15(3), pages 224-245.
    19. Marc Eulerich & Aida Sanatizadeh & Hamid Vakilzadeh & David A. Wood, 2024. "Is it all hype? ChatGPT’s performance and disruptive potential in the accounting and auditing industries," Review of Accounting Studies, Springer, vol. 29(3), pages 2318-2349, September.
    20. Laura Corazza & Junru Zhang & Dilhani Kapu Arachchilage & Simone Domenico Scagnelli, 2022. "Blockchain and Sustainability Disclosure: A Scenario-Based Application for Supply Chains," Sustainability, MDPI, vol. 15(1), pages 1-12, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ijoais:v:15:y:2014:i:3:p:193-223. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-accounting-information-systems/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.