IDEAS home Printed from https://ideas.repec.org/h/spr/ihichp/978-3-642-01982-1_6.html
   My bibliography  Save this book chapter

Process Performance Management

In: Handbook on Business Process Management 2

Author

Listed:
  • Diana Heckl
  • Jürgen Moormann

    (Frankfurt School of Finance & Management)

Abstract

The starting point for managing any process is the determination of the current performance. Thus, the process manager within a company has to permanently measure the process performance. In particular, he/she has to define criteria for determining the process performance. However, selecting the “right” criteria remains a difficult and highly debated topic, both in theory and practice. The objective of this chapter is to discuss different approaches for measuring process performance and to demonstrate how an individualized measurement system can be designed. Hence, process performance measurement will be discussed in relation to business performance measurement. In this context, relevant measurements and systems for determining process performance will be presented. The finding is that companies require a process performance measurement system that is tailored specifically to their business objectives and strategic success factors. On this basis, the authors suggest an approach to how a company-specific process performance measurement system can be set up.

Suggested Citation

  • Diana Heckl & Jürgen Moormann, 2010. "Process Performance Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 115-135, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_6
    DOI: 10.1007/978-3-642-01982-1_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. M. Ishaq Bhatti & H. Awan & Z. Razaq, 2014. "The key performance indicators (KPIs) and their impact on overall organizational performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(6), pages 3127-3143, November.
    2. Ismail Mohamed Ali & Yusmadi Yah Jusoh & Rusli Abdullah & Rozi Nor Haizan Nor, 2017. "A Conceptual Framework For Measuring The Performance of Big Data Analytics Process," Acta Informatica Malaysia (AIM), Zibeline International Publishing, vol. 1(2), pages 13-14, November.
    3. Mai, Nhat Chi, 2021. "Determinants of successful adoption of the Balanced Scorecard in Vietnamese small and medium-sized enterprises," OSF Preprints 5hx2r, Center for Open Science.
    4. Ionuț NICA & Nora CHIRIȚĂ & Ștefan IONESCU, 2021. "Using of KPIs and Dashboard in the analysis of Nike company's performance management," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(1(626), S), pages 61-84, Spring.
    5. Heidari, Farideh & Loucopoulos, Pericles, 2014. "Quality evaluation framework (QEF): Modeling and evaluating quality of business processes," International Journal of Accounting Information Systems, Elsevier, vol. 15(3), pages 193-223.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ihichp:978-3-642-01982-1_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.