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Improvements in climate and satisfaction after implementing a quality management system in education

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  • Martínez-Zarzuelo, Angélica
  • Rodríguez-Mantilla, Jesús Miguel
  • Fernández-Díaz, María José

Abstract

The overall aim of this study is to evaluate the impact of applying ISO:9001 on the school climate and satisfaction in schools. This was done by using a Likert-type evaluation instrument consisting of 21 items with an excellent reliability score for the general scale (Cronbach α = 0.955) and specifically for the school climate dimension (α = 0.969) and school satisfaction (α = 0.927). The instrument was applied to a sample of 2189 subjects (1881 teachers and 308 members of the school management team) at 85 schools in Spain where ISO:9001 has been implemented for at least 3 years. The results show that implementation of this QMS has generally had a medium level impact on school climate and on satisfaction among the teachers, students, and families at the schools in the sample. Moreover, descriptive and differential analyses have been carried out to identify any significant differences in the impact of implementing the QMS on improvements in the two dimensions as a function of the position, gender, seniority at the school, ownership, and size of the school, and length of time with the QMS implemented there. In addition, other analyses were carried out using single-variant general linear models that revealed an effect of interaction between the variables of position and age. Furthermore, cluster analyses were also performed to identify three teacher and management profiles attending to the levels of improvement brought about from implanting the QMS on the dimensions under study.

Suggested Citation

  • Martínez-Zarzuelo, Angélica & Rodríguez-Mantilla, Jesús Miguel & Fernández-Díaz, María José, 2022. "Improvements in climate and satisfaction after implementing a quality management system in education," Evaluation and Program Planning, Elsevier, vol. 94(C).
    • Handle: RePEc:eee:epplan:v:94:y:2022:i:c:s0149718922000738
    DOI: 10.1016/j.evalprogplan.2022.102119
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    References listed on IDEAS

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    1. Keith J. Zullig & Rose Marie Ward & E. Scott Huebner & Shay M. Daily, 2018. "Association between Adolescent School Climate and Perceived Quality of Life," Child Indicators Research, Springer;The International Society of Child Indicators (ISCI), vol. 11(6), pages 1737-1753, December.
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    3. Wai Ming To & Billy T. W. Yu & Peter K. C. Lee, 2018. "How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective," Administrative Sciences, MDPI, vol. 8(4), pages 1-14, November.
    4. Zrinka Blazevic & Josip Britvic & Maja Milkovic, 2015. "Influence Of Quality Management System On Customer Satisfaction And Loyalty In Higher Education," Economy of eastern Croatia yesterday, today, tommorow, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 4, pages 684-692.
    5. del Castillo-Peces, Carlos & Mercado-Idoeta, Carmelo & Prado-Roman, Miguel & del Castillo-Feito, Cristina, 2018. "The Influence Of Motivations And Other Factors On The Results Of Implementing Iso 9001 Standards," European Research on Management and Business Economics (ERMBE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 24(1), pages 33-41.
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