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Supervisor and policy roles in social media use as a new technology in child welfare

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  • Sage, Melanie
  • Wells, Melissa
  • Sage, Todd
  • Devlin, Mary

Abstract

This analysis examines the role of agency policy and supervision in the decision-making of child welfare workers about their work-related social media use. Data were collected using a mixed-methods internet-based survey of 171 child welfare workers and interns about their social media use related to their direct-practice work with child welfare clients. The study finds that supervisor approval and agency policy is correlated with worker's social media use, and that workers find utility in social media use, but have poor clarity about how they should use social media in the child welfare work setting. These results suggest a need for agency policy and practice guidelines. Implications for child welfare agencies include an opportunity to consider the types of policy development necessary to ensure that multiple stakeholders are represented in policy and practice decisions, and that they reflect the possible benefits and risks of social media use.

Suggested Citation

  • Sage, Melanie & Wells, Melissa & Sage, Todd & Devlin, Mary, 2017. "Supervisor and policy roles in social media use as a new technology in child welfare," Children and Youth Services Review, Elsevier, vol. 78(C), pages 1-8.
    • Handle: RePEc:eee:cysrev:v:78:y:2017:i:c:p:1-8
    DOI: 10.1016/j.childyouth.2017.04.018
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    References listed on IDEAS

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    1. Boyas, Javier & Wind, Leslie H., 2010. "Employment-based social capital, job stress, and employee burnout: A public child welfare employee structural model," Children and Youth Services Review, Elsevier, vol. 32(3), pages 380-388, March.
    2. Schreiber, Jill C. & Fuller, Tamara & Paceley, Megan S., 2013. "Engagement in child protective services: Parent perceptions of worker skills," Children and Youth Services Review, Elsevier, vol. 35(4), pages 707-715.
    3. Frey, Lauren & LeBeau, Mary & Kindler, Diane & Behan, Christopher & Morales, Isabel M. & Freundlich, Madelyn, 2012. "The pivotal role of child welfare supervisors in implementing an agency's practice model," Children and Youth Services Review, Elsevier, vol. 34(7), pages 1273-1282.
    4. DePanfilis, Diane & Zlotnik, Joan Levy, 2008. "Retention of front-line staff in child welfare: A systematic review of research," Children and Youth Services Review, Elsevier, vol. 30(9), pages 995-1008, September.
    5. McCrae, Julie S. & Scannapieco, Maria & Obermann, Ann, 2015. "Retention and job satisfaction of child welfare supervisors," Children and Youth Services Review, Elsevier, vol. 59(C), pages 171-176.
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    Cited by:

    1. Long, Michael & Bhattacharya, Sharika & Eaton, Elizabeth & Ferreras, Dannele & Zdawczyk, Christina & Leicht, Christine & Deakins, Brian & McGuire, Matthew, 2021. "How child welfare professionals search for, access, and share information: Findings from the National child welfare information study," Children and Youth Services Review, Elsevier, vol. 130(C).
    2. Constantino, Christopher & Randolph, Karen & Gross, Melissa & Latham, Don & Rooney, Mollie & Preshia, Elliot, 2021. "The subjective experience of information communication technology use among child welfare workers," Children and Youth Services Review, Elsevier, vol. 121(C).

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