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The subjective experience of information communication technology use among child welfare workers

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  • Constantino, Christopher
  • Randolph, Karen
  • Gross, Melissa
  • Latham, Don
  • Rooney, Mollie
  • Preshia, Elliot

Abstract

This study explores information and communication technology (ICT) use among rural child welfare workers. The experience sampling method (ESM) was used to collect data at five random times a day for one week from ten welfare workers. Workers reported using email, text messaging, or phone almost exclusively in their day-to-day work lives. This study demonstrates the usefulness of ESM in capturing the nuances of technology use in the day-to-day work lives of child welfare workers. Results highlight the need for agencies to explore the use of new types of ICT that may improve efficiency and expand opportunities for client contact.

Suggested Citation

  • Constantino, Christopher & Randolph, Karen & Gross, Melissa & Latham, Don & Rooney, Mollie & Preshia, Elliot, 2021. "The subjective experience of information communication technology use among child welfare workers," Children and Youth Services Review, Elsevier, vol. 121(C).
    • Handle: RePEc:eee:cysrev:v:121:y:2021:i:c:s0190740920322878
    DOI: 10.1016/j.childyouth.2020.105865
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    References listed on IDEAS

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    1. Sage, Melanie & Wells, Melissa & Sage, Todd & Devlin, Mary, 2017. "Supervisor and policy roles in social media use as a new technology in child welfare," Children and Youth Services Review, Elsevier, vol. 78(C), pages 1-8.
    2. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    3. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    4. Parton, Nigel, 2009. "Challenges to practice and knowledge in child welfare social work: From the 'social' to the 'informational'?," Children and Youth Services Review, Elsevier, vol. 31(7), pages 715-721, July.
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