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Exploring decisive factors affecting an organization's SaaS adoption: A case study

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  • Wu, Wei-Wen
  • Lan, Lawrence W.
  • Lee, Yu-Ting

Abstract

Software as a Service (SaaS) is regarded as a favorable solution to enhance a modern organization's IT performance and competitiveness; however, many organizations may still be reluctant to introduce SaaS solutions mainly because of the trust concern—they may perceive more risks than benefits. This paper presumes that an organization will augment the trust of adopting SaaS solutions when perceived risks decrease and/or perceived benefits increase. To gain insights into this issue, a solution framework using a modified Decision Making Trial and Evaluation Laboratory (DEMATEL) approach is proposed. The core logic is to treat perceived benefits and perceived risks as two distinct themes so that a visible cause–effect diagram can be developed to facilitate the decision makers. A case study is conducted on a Taiwanese company—one of the world's leading manufacturers in the niche and specialized resistor markets. The findings suggest that the case company concern more about strategic-oriented benefits than economic-oriented benefits and more about subjective risks than technical risks. Some implications are addressed accordingly.

Suggested Citation

  • Wu, Wei-Wen & Lan, Lawrence W. & Lee, Yu-Ting, 2011. "Exploring decisive factors affecting an organization's SaaS adoption: A case study," International Journal of Information Management, Elsevier, vol. 31(6), pages 556-563.
    • Handle: RePEc:eee:ininma:v:31:y:2011:i:6:p:556-563
    DOI: 10.1016/j.ijinfomgt.2011.02.007
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    References listed on IDEAS

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    Cited by:

    1. Jung-Jung Chang & Chia-Li Lin, 2023. "Determining the Sustainable Development Strategies and Adoption Paths for Public Bike-Sharing Service Systems (PBSSSs) under Various Users’ Considerations," Mathematics, MDPI, vol. 11(5), pages 1-30, February.
    2. Mero, Joel & Leinonen, Miira & Makkonen, Hannu & Karjaluoto, Heikki, 2022. "Agile logic for SaaS implementation: Capitalizing on marketing automation software in a start-up," Journal of Business Research, Elsevier, vol. 145(C), pages 583-594.
    3. Sun-Pyo Lee & Kyungji Kim & Sungbum Park, 2023. "Investigating the Market Success of Software-as-a-Service Providers: the Multivariate Latent Growth Curve Model Approach," Information Systems Frontiers, Springer, vol. 25(2), pages 639-658, April.
    4. Lee, Sang-Gun & Chae, Seung Hoon & Cho, Kyung Min, 2013. "Drivers and inhibitors of SaaS adoption in Korea," International Journal of Information Management, Elsevier, vol. 33(3), pages 429-440.
    5. Wang, Feng-Kwei & He, Wu, 2014. "Service strategies of small cloud service providers: A case study of a small cloud service provider and its clients in Taiwan," International Journal of Information Management, Elsevier, vol. 34(3), pages 406-415.

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