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Do hotel financial factors influence satisfaction?

Author

Listed:
  • Alexakis, Christos
  • Dowling, Michael
  • Pappas, Vasileios
  • Ramachandiran, Manimozhi
  • Skalvos, Favianos

Abstract

•Financial measures are related to hotel guest satisfaction.•Investment in guest amenities is particularly important for satisfaction.•Long-term is preferred to short-term investment.

Suggested Citation

  • Alexakis, Christos & Dowling, Michael & Pappas, Vasileios & Ramachandiran, Manimozhi & Skalvos, Favianos, 2021. "Do hotel financial factors influence satisfaction?," Annals of Tourism Research, Elsevier, vol. 90(C).
    • Handle: RePEc:eee:anture:v:90:y:2021:i:c:s0160738320302723
    DOI: 10.1016/j.annals.2020.103128
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    References listed on IDEAS

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    1. Andreas Papatheodorou & Zheng Lei & Alexandros Apostolakis, 2012. "Hedonic Price Analysis," Chapters, in: Larry Dwyer & Alison Gill & Neelu Seetaram (ed.), Handbook of Research Methods in Tourism, chapter 9, Edward Elgar Publishing.
    2. Banerjee, Snehasish & Chua, Alton Y.K., 2016. "In search of patterns among travellers' hotel ratings in TripAdvisor," Tourism Management, Elsevier, vol. 53(C), pages 125-131.
    3. Filieri, Raffaele, 2016. "What makes an online consumer review trustworthy?," Annals of Tourism Research, Elsevier, vol. 58(C), pages 46-64.
    4. Liang, Sai & Li, Chunxiao & Zhang, Xiaoxia & Li, Hui, 2020. "The snowball effect in online travel platforms: How does peer influence affect review posting decisions?," Annals of Tourism Research, Elsevier, vol. 85(C).
    5. Hyunjeong Spring Han, 2012. "The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance," Post-Print hal-02311938, HAL.
    6. Mellinas, Juan Pedro & Nicolau, Juan Luis, 2020. "Let's hook up fast! Hotel reviews and Wi-Fi flaws," Annals of Tourism Research, Elsevier, vol. 80(C).
    7. De Vita, Glauco & Kyaw, Khine S., 2016. "Tourism development and growth," Annals of Tourism Research, Elsevier, vol. 60(C), pages 23-26.
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    Cited by:

    1. Liu, Ya-Fei & Li, Hui & Liang, Sai, 2022. "Any reputation is a good reputation: influence of investor-perceived reputation in restructuring on hospitality firm performance," Annals of Tourism Research, Elsevier, vol. 92(C).

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