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Do hotel financial factors influence satisfaction?

Author

Listed:
  • Alexakis, Christos
  • Dowling, Michael
  • Pappas, Vasileios
  • Ramachandiran, Manimozhi
  • Skalvos, Favianos

Abstract

•Financial measures are related to hotel guest satisfaction.•Investment in guest amenities is particularly important for satisfaction.•Long-term is preferred to short-term investment.

Suggested Citation

  • Alexakis, Christos & Dowling, Michael & Pappas, Vasileios & Ramachandiran, Manimozhi & Skalvos, Favianos, 2021. "Do hotel financial factors influence satisfaction?," Annals of Tourism Research, Elsevier, vol. 90(C).
    • Handle: RePEc:eee:anture:v:90:y:2021:i:c:s0160738320302723
    DOI: 10.1016/j.annals.2020.103128
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    References listed on IDEAS

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    5. Hyunjeong Spring Han, 2012. "The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance," Post-Print hal-02311938, HAL.
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    7. De Vita, Glauco & Kyaw, Khine S., 2016. "Tourism development and growth," Annals of Tourism Research, Elsevier, vol. 60(C), pages 23-26.
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    Cited by:

    1. Liu, Ya-Fei & Li, Hui & Liang, Sai, 2022. "Any reputation is a good reputation: influence of investor-perceived reputation in restructuring on hospitality firm performance," Annals of Tourism Research, Elsevier, vol. 92(C).

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